Beyond Philosophy
JULY 12, 2016
Namely, the connection between satisfaction and behavior, whether by customers or employees, has been challenged and largely refuted in study upon study. Going the next step, beyond employee satisfaction, does their engagement profitably drive customer behavior? Customer Loyalty on the other hand has two definitions.
Beyond Philosophy
NOVEMBER 10, 2014
According to Marketing Metrics , you have a much higher probability to sell your existing customers than a new prospect, at 60 to 70% versus 5 to 20%, respectively. February 2006. According to their 2014 US Insurance Shopping study, 28% of the Customers who switched auto insurance providers did so because of “poor experience.”.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PeopleMetrics
SEPTEMBER 17, 2015
It comes from psychologist Jonathan Haidt’s 2006 book, The Happiness Hypothesis , and it compares your emotional, automatic mental processes to an elephant—lumbering, inflexible, and massive. What are the metrics we’re watching? In a past job, my superiors were excited about what they called the “elephant-and-rider metaphor.”
Noble Systems
FEBRUARY 24, 2019
The concept of gamifying customer service isn’t new; organizations have always incentivized employees with record-focused goal setting and friendly competitions as motivation. Headquartered in Montreal, Canada and founded in 2006, Sekure is on the forefront of leveraging technology to improve productivity and operational efficiency.
Russel Lolacher
JULY 26, 2022
You know, is the number is the average norm of responses you get on surveys since night since 2006, for that matter, so they’re really really isn’t a devoted commitment or investments in workplace violence. The spirits call it the health, the well being of the employee, who becomes lackluster and unproductive.
Expert insights. Personalized for you.
170 
Let's personalize your content