How to Recession-Proof Your Contact Center, According to 360+ Executives
Balto
AUGUST 3, 2022
Figure 7: “Drain on Resources” Agreement vs Contact Center Metrics Note: Responses have been converted to a 0-100 scale for comparison. Interestingly, there were no significant differences based on respondent demographics, suggesting that these are industry standards across use case, company size, department, and title.
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