CSM Magazine

APRIL 16, 2024

Customer service can go a very long way for a lot of businesses. It can often be the difference between getting someone to either purchase a service or product or return when they need more of it, or potentially costing the business the profit that could potentially be made.

Customer Care 52

Customer Care Customer Support Customer Service Personalization 52

OctopusTech

MARCH 27, 2024

A strong online presence is essential to expanding influence in the non-profit sector, as the internet has emerged as a primary tool for outreach and engagement. It might be challenging to choose the best web hosting company to meet the unique needs of nonprofit institutions. VPS — stands for Virtual Private Server.

Customer Support 62

Customer Support Management Technology Customer Experience 62

TechSee

JUNE 9, 2022

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. Following is the original, translated Press Release. *. May 23, 2022. Terilogy, Inc. KDDI Evolva Corporation. Terilogy Co, Ltd.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

VirtualPBX

FEBRUARY 27, 2024

We are thrilled to announce that VirtualPBX has been honored with the prestigious 2024 Product of the Year Award for our outstanding business phone plans ! This recognition is a testament to our unwavering commitment to serving small businesses with innovative communication solutions and unparalleled customer service.

Contact Center 59

Contact Center Customer Service Marketing Technology 59

NameShouts

MARCH 3, 2021

Not so long ago, the Internet seemed like a vast, endless landscape, where one could rejoice in connecting with like-minded folk. That Internet seemed like a place of possibility. Today’s Internet is a scary place. And on the Internet, your identity is to be protected. Your name is a core facet of your identity.

Accountability 173

Accountability Government Banking Personalization 173

TechSee

JUNE 16, 2021

Visual Assistance is an increasingly popular technology that enables enterprises to provide remote support to end users. It establishes a live video stream with the customer and overlays Augmented Reality annotations to provide step-by-step resolution guidance on their mobile screen. But first, it must be adopted. So what is?

Best practices 251

Best practices Wireless Enterprise Engineering 251

CSM Magazine

JUNE 1, 2023

Mike Myer, CEO of Quiq, explores the impact of ChatGPT on the world of customer service. It’s going to be a revolutionary game-changer possibly as big as the internet, affecting all aspects of society in profound ways. Everyone is chatting about ChatGPT these days because it’s one of tech’s most intriguing new developments.

Customer Service 105

Customer Service Chatbots Surveys Technology 105

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. That also makes these support centers far more cost-effective. What Are Virtual Call Centers and Contact Centers?

virtual call center 52

virtual call center Call Center Contact Center call center software 52

TechSee

AUGUST 24, 2021

This new era has catapulted IT into a front-seat role as remote workers rely on IT to keep them connected daily, especially because popping into the next cubicle is no longer an option. In many organizations, the first step is for IT to issue a remote work kit, which may include a laptop and related accessories.

Technical Support 109

Technical Support Surveys Enterprise Analytics 109

Steve DiGioia

MAY 17, 2021

Great customer service. That’s what our customers want and that’s what we wish to provide. But it’s difficult remembering all the different steps to take to provide it. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. Thankfully, many have developed useful acronyms to help.

Customer Service 341

Customer Service Personalization Sales Technical Support 341

VirtualPBX

FEBRUARY 27, 2024

We are thrilled to announce that VirtualPBX has been honored with the prestigious 2024 Product of the Year Award for our outstanding business phone plans ! This recognition is a testament to our unwavering commitment to serving small businesses with innovative communication solutions and unparalleled customer service.

Contact Center 52

Contact Center Customer Service Marketing Technology 52

TeleDirect

OCTOBER 23, 2023

VoIP, or Voice over Internet Protocol, allows you to make calls over the internet. This technology went mainstream in the early 2000s and has steadily gained traction in the business sector. Discover if a VoIP phone line is right for your business and how our team at TeleDirect uses this technology to enhance customer service.

voip 62

voip Wireless call center solutions Call Center 62

Momentum Telecom

JULY 21, 2022

Managed network solutions consist of applications and services that you outsource – so that real experts can operate and maintain your network to keep it running smoothly. Momentum can help you determine which solution is right for your company. Global Internet Access and Transport. Colocation and Data Center Services.

Management 98

Management Transportation outsourcing Service level 98

JustCall

FEBRUARY 13, 2023

Wi-Fi calling and texting use a Wi-Fi network instead of the cell phone network to make and receive calls over the Internet. There’s nothing new about making calls over Wi-Fi and the internet. We’ve been using Skype and WhatsApp for years to send messages and make calls over the internet. The answer is yes.

voip 94

voip Wireless Telecommunications Technology 94

JustCall

FEBRUARY 7, 2024

Almost 150 years later, a single outstanding sales call can foster decade-long business relationships, while a patchy support call can sever long-term associations. Solutions include upgrading your internet speed or using a router with Quality of Service (QoS) features to prioritize voice calls and other critical traffic.

voip 52

voip Telecommunications Best practices Upselling 52

AWS Machine Learning

OCTOBER 30, 2023

Amazon Bedrock is a fully managed service provided by AWS that offers developers access to foundation models (FMs) and the tools to customize them for specific applications. It enables VPC instances to communicate with service resources without the need for public IP addresses.

APIs 124

APIs Big data Accountability Enterprise 124

TechSee

MARCH 4, 2024

Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. The Costs of Generative AI-Powered Automation Implementing generative AI-powered automation in CX involves several costs, all of which must be taken into consideration to determine or project the ROI of Generative AI.

Enterprise 109

Enterprise Automotive Average Handle Time Metrics 109

Hodusoft

FEBRUARY 24, 2022

Best IP PBX Call Management Software for Small Business. Today’s advanced business phone technology such as the IP PBX system provides small businesses and enterprises with a range of features and functionalities to enhance internal and external communications. All that the employees need is a laptop and good internet connectivity.

voip 98

voip Management Technical Support Finance 98

Hodusoft

MAY 4, 2022

Business communication has evolved rapidly to meet the requirements of ever-changing enterprise needs to facilitate seamless communication and collaboration. Both business telecommunication systems bring unique features with different approaches to achieve the goal of providing seamless VoIP systems for the business. Hosted PBX.

voip 105

voip Interactive Voice Response Telecommunications Enterprise 105

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Optimization helps reduce unnecessary expenses while maintaining service quality. Table of Contents What is Call Center Optimization?

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

OctopusTech

MARCH 19, 2024

It acts as a very powerful tool to exhibit the products, form confidence, and obtain sales, which are mandatory tools for flourishing businesses. Web developer consultants are professionals who provide significant help and guidance in the creation of effective web sites. What is a website? Who is a Web Development Consultant?

Consulting 62

Consulting Consulting Engineering Best practices 62

Spearline

AUGUST 24, 2022

Real-time WebRTC communication has become the controlling force in communications technology and yet, somewhat ironically, there are still many WebRTC variables beyond our control. In a nutshell, bandwidth is the maximum level of data transfer over an internet connection in a given time period. Users’ internet quality.

Transportation 97

Transportation Benchmark Engineering Contact Center 97

AWS Machine Learning

JULY 25, 2023

The size and general-purpose nature of FMs make them different from traditional ML models, which typically perform specific tasks, like analyzing text for sentiment, classifying images, and forecasting trends. With SageMaker JumpStart, ML practitioners can choose from a growing list of best performing open source FMs.

APIs 79

APIs Healthcare Accountability Engineering 79

CSM Magazine

SEPTEMBER 21, 2023

Angloco, the manufacturer of fire fighting and rescue vehicles and equipment, is using a cloud-based job management system and mobile app to support growth. Since implementing the 6-in-1 BigChange system, Angloco has doubled its production capacity and increased turnover by nearly 100 per cent.

Management 59

Management Engineering CRM Finance 59

Momentum Telecom

OCTOBER 19, 2023

Managed network solutions consist of applications and services that you outsource – so that real experts can operate and maintain your network to keep it running smoothly and ensure availability. Momentum can help you determine which network solution is right for your company. Digital transformation is becoming a requirement.

Management 52

Management Transportation outsourcing Enterprise 52

The Northridge Group

SEPTEMBER 21, 2021

In the past twenty years, we’ve also seen an explosion in the number of digital channels through which customers can be engaged: from websites to mobile phone apps, from social media and e-commerce platforms to the Internet of Things and virtual assistants like Siri and Alexa. The omni-channel experience must be seamless.

Chatbots 125

Chatbots Accountability Technology Personalization 125

aircall

AUGUST 9, 2022

The changing work landscape makes virtual phone systems the best solution for businesses reliant on sales agents, customer service agents, call centers, and more. . A virtual phone system (Voice over Internet Protocol or VoIP), is a system that transmits your voice and other data over the internet.

voip 62

voip Interactive Voice Response CRM Analytics 62

AWS Machine Learning

SEPTEMBER 1, 2023

These data owners are focused on providing access to their data to multiple business units or teams. Data science team – Data scientists need to focus on creating the best model based on predefined key performance indicators (KPIs) working in notebooks. The following figure illustrates the topics we discuss.

Engineering 102

Engineering Accountability Construction APIs 102

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. And this enables great customer service and collaboration among teams.

voip 104

voip Accountability Customer retention Technology 104

JustCall

FEBRUARY 13, 2023

It incorporates unique features to serve the needs of modern sales and customer service teams. Traditional PBX systems, which are closer to analog phones, are also connected using wires and cables. In fact, more modern versions of the PBX, like IP PBX , allow you to place calls over the internet. We’ve done the homework for you.

voip 98

voip Call flow Wireless Accountability 98

CSM Magazine

DECEMBER 5, 2022

Spectrum is a leading cable TV, internet, telephone, and wireless services company. Here we look at Spectrum’s customer service performance and contact details. Spectrum customer service is quite highly rated, with support professionals who are knowledgeable and responsive. Examples of poor service.

Customer Service 52

Customer Service Wireless Telecommunications Accountability 52

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. with higher levels of intelligence.

Benchmark 135

Benchmark Finance Engineering Enterprise 135

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. As a result, hosted technology has emerged as a go-to solution for contact centers worldwide.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

Playvox

FEBRUARY 20, 2024

This could be from home, a co-working space, or any other location with an internet connection. Hybrid work, which has also dramatically risen in popularity post-pandemic, is when companies offer employees a mix of both on-site and remote work options. Overall, remote work has redefined how we collaborate and do business.

Management 88

Management Gamification Calibration Quality management 88

Momentum Telecom

OCTOBER 24, 2023

Voice as a service (VaaS) has gained popularity as businesses seek more scalable, agile, and cost-effective solutions for their communication needs. Read on to learn the five common mistakes to avoid when choosing a voice as a service solution for your business. What Is Voice as a Service?

CRM 52

CRM Metrics Service level Management 52

Blueship Call Center

NOVEMBER 28, 2023

Selecting an outsourcing partner that is both affordable and has highly skilled staff is essential for businesses looking to outsource to grow and enhance customer operations. But with so many BPO companies in the world, it may surely be difficult to choose one that offers customer-focused email service and a fast response time.

outsourcing 67

outsourcing Calibration Business Process Outsourcing Call Center 67

CSM Magazine

AUGUST 10, 2023

Sabio Group , the digital customer experience (CX) transformation specialist, has announced it has been named as a supplier on Crown Commercial Service’s Network Services 3 (NS3) framework. We’re eager to support them in their digital customer experience transformation journeys.”

Wireless 52

Wireless Government Technology Customer Experience 52