Beyond Philosophy

FEBRUARY 2, 2024

It demonstrates the importance of the words you use to communicate and how easy it is to miscommunicate or not communicate at all. Language holds a pivotal role in shaping your customer experience. Being mindful of employing positive language instead of negative words can remarkably enhance the customer experience without any cost.

Scripts 222

Scripts Consulting Consulting Customer Experience 222

CCNG

OCTOBER 25, 2023

In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. Kelly has extensive experience as a CX champion and leader, working for the United States Postal Service for 32 years. Below are key points from this discussion.

CCNG 195

CCNG Technology Employee engagement Government 195

CCNG

FEBRUARY 21, 2024

Your customers already want AI Customer Service. Artificial intelligence (AI) and Generative AI (GenAI) have created a new era of automating the most vital aspects of customer service. The leaders of this space have already explored how AI can improve your organization’s customer service (or support center).

Technology 195

Technology Customer Service Virtual Agent Self service 195

CCNG

AUGUST 16, 2023

Seeking the voice of the customer is an admirable objective. The voice of the customer is frequently identified as a requirement in establishing your customer experience strategy, improving processes, introducing new products, identifying the need for new services, and staying in tune with the ongoing changes in your marketplace.

Surveys 195

Surveys CCNG Airlines Consulting 195

ShepHyken

SEPTEMBER 18, 2023

Top Takeaways: In today’s fast-paced world, customers expect timely responses across various communication channels. Whether it’s email, phone calls, or social media, consistent and efficient interaction is essential to meet customer expectations. Consistency is crucial in providing an outstanding customer experience.

B2B 189

B2B Analytics Customer Experience Management 189

CCNG

JUNE 7, 2023

A recent search about how Chat GPT can and will assist in customer service, contact center and customer experience shows many ways ChatGPT can be a potentially valuable tool including: Answering Frequently Asked Questions (FAQs) : Chat GPT can handle repetitive and commonly asked questions by providing instant and accurate responses.

Contact Center 195

Contact Center CCNG APIs Scripts 195

ShepHyken

AUGUST 20, 2021

He writes about how companies can secure their current customers’ repeat business. Every entrepreneur knows how important repeat customer business is for the overall success of their enterprises. With that in mind, are you wondering how you can secure your current customers’ repeat business?? .

Enterprise 414

Enterprise B2B Feedback Marketing 414

ShepHyken

AUGUST 28, 2023

They break through the clutter of digital communication and create a meaningful connection with customers and clients. The physical and digital worlds can work together to enhance customer experience. Businesses can use life touch points such as birthdays, holidays, Mother’s Day, and Father’s Day to connect with customers.

Personalization 176

Personalization Customer Experience Journey mapping Marketing 176

ShepHyken

SEPTEMBER 13, 2023

Every once in a while, someone will ask, “What’s the difference between customer service and customer experience?” Customer service really drove the customer experience. A customer could visit a store or business. A customer could visit a store or business. My answer used to be easy.

Customer Experience 176

Customer Experience Customer Service Gamification Technology 176

ShepHyken

APRIL 24, 2023

Top Takeaways: When an organization makes customers feel special by getting something that appears to be hard to get, they endear customers to the company and make them feel connected to the brand. Demand-related scarcity – when customers are excited and want to make sure they can purchase a product before it is gone.

Customer Experience 156

Customer Experience Marketing Customer Service 156

Steve DiGioia

MAY 25, 2020

Great customer service is comprised of many things. Besides policies and procedures which lead to a satisfied customer, your smile, positive words, and open body language are just as important – and many say even more important. Here are a few ways businesses can put their customers at ease.

Customer Service 328

Customer Service 328

ShepHyken

DECEMBER 17, 2019

Tips to Creating an Amazing Customer Service Experience in Hotels and Beyond. They discuss Rupesh’s “secret sauce” to creating an amazing guest experience across his hotels, and how those ideas can translate to the larger customer service world. Focus on customer service and the money will follow.

Consulting 257

Consulting Consulting Customer Service Marketing 257

Steve DiGioia

MAY 5, 2022

How can we attract more millennials, what’s important to them? We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambiance. This motto exemplifies the anticipatory service provided by all staff members. The post What is Customer Service, Really?

Customer Service 204

Customer Service Personalization Technology 204

ShepHyken

MARCH 31, 2021

It’s been years since I’ve written about Get to Know Your Customer Day. This time I want to share a few tips on what to do for these special days that are observed throughout the year. I was looking to create some buzz about connecting with customers, and I submitted the idea to Chase’s Calendar of Events. That’s right!

Feedback 383

Feedback Surveys Customer Service Sales 383

TechSee

APRIL 22, 2024

In today’s fast-evolving service landscape, companies are continuously innovating to improve customer experience (CX). For CX enhancements to truly impact your business, they must be readily adopted by both customers and service agents. They need these interactions to be quick and hassle-free.

APIs 109

APIs Scripts Technology Best practices 109

ShepHyken

SEPTEMBER 26, 2022

Each week I read many customer service and customer experience articles from various resources. 15 Qualities You Need To Get A Good Customer Service Job by James Spillane. Business 2 Community) Are you interested in getting a customer service job? Are You Using the Right Customer Experience Analytics?

Customer Service 169

Customer Service Customer retention Analytics Surveys 169

Steve DiGioia

OCTOBER 8, 2020

Every server in the restaurant industry has their own style, their own manner, and their own way of interacting with their customers. Their goal is to make their customers feel important and serve them well. The same goes for anyone else in the service industry. How Do You Make Your Customers Feel Important?

Personalization 147

Personalization Customer Service 147

Steve DiGioia

SEPTEMBER 2, 2019

Then someone says, Wait, does she have customer service skills? I don’t care what her resume says, does she have the skills we need to properly take care of our customers? Does she have customer service skills? Every business, whether they sell cars, software, or chicken nuggets is in the customer service business.

Customer Service 238

Customer Service Sales Management 238

ShepHyken

OCTOBER 14, 2022

This week, we feature an article by Christopher Jan Benitez, a freelance writer who specializes in digital marketing. He shares the importance of developing online training resources for your customer service team and how to implement one for the success of your business. Why Your Customer Service Needs Online Training

Customer Service 183

Customer Service Customer Support Marketing Metrics 183

ShepHyken

DECEMBER 3, 2021

He shares the four key areas that lead to elevated customer experiences while growing rapidly. In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Voice of Customer.

Customer Experience 348

Customer Experience Transportation Feedback Metrics 348

OctopusTech

APRIL 18, 2024

Learning how to improve customer engagement in a call center is significant in this competitive market. Talking to customers is not enough; it is about making those conversations beneficial and considering every customer’s requirements and expectations. Smiling customer support operator at work.

Call Center 62

Call Center Contact Center Telemarketing outsourcing 62

Steve DiGioia

MARCH 20, 2023

“So, you’re telling me that THIS customer is more important than all the rest?” Each sales manager would touch on the key points of their customer’s requests, and I would explain the operational procedures on how we plan on servicing the event. Read 3 Reasons Why Successful Teams Earn Your Trust.

Sales 182

Sales Management Customer Service 182

Global Response

JANUARY 22, 2024

But with the rise of modern technology and the globalization of the workforce, call centers and business process outsourcing (BPO) services look very different today. But with the rise of modern technology and the globalization of the workforce, call centers and business process outsourcing (BPO) services look very different today.

Call Center 62

Call Center outsourcing Interactive Voice Response voip 62

CSM Magazine

APRIL 5, 2024

Delivering high-quality products and services has become paramount for businesses to stay competitive. Finding this balance requires hiring outsourcing quality assurance (QA) services or adopting DevOps practices for many companies.

outsourcing 52

outsourcing Engineering Marketing Customer Service 52

IdeasUnlimited

MARCH 6, 2024

In the ever-evolving world of business, customer service stands as a pivotal pillar in building brand loyalty and ensuring customer satisfaction. This is where IdeasUnlimited, a leading provider of call center support services, carves its niche.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Call Experts

OCTOBER 12, 2023

Whether seeking assistance with a complex issue, making a critical inquiry, or simply wanting to connect with another human being, the phrase “I need to speak to someone” holds a special significance. This simple statement underscores the importance of genuine human interaction, especially regarding customer service.

Interactive Voice Response 105

Interactive Voice Response Technical Support call center solutions Technology 105

CSM Magazine

FEBRUARY 21, 2024

Modern web development is an important cornerstone of industry-specific importance with which companies design competitive advantages in their fields. Discover more about services by IT Craft that can help your business thrive in the digital age: [link].

Finance 52

Finance Healthcare Banking Education 52

OctopusTech

APRIL 24, 2024

For each organization or organization interested in going through the e-commerce route, it’s important to know how much Shopify costs. Safe and Secure: Keeping the data of your store and customers secure is first and most important for Shopify. It is all about learning the terrain of financials.

Technical Support 62

Technical Support Management 62

Call Experts

APRIL 8, 2024

Whether seeking assistance with a complex issue, making a critical inquiry, or simply wanting to connect with another human being, the phrase “I need to speak to someone” holds a special significance. This simple statement underscores the importance of genuine human interaction, especially regarding customer service.

Interactive Voice Response 52

Interactive Voice Response Technical Support Technology call center solutions 52

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Their knowledge and impact is constantly reshaping the service industry. If you missed the 2022 list, you can check it out here.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Joe Rawlinson

AUGUST 5, 2022

The restaurant industry is always changing, so it’s important to stay up-to-date on the latest trends and customer expectations. If you have a sports bar-type restaurant or another establishment, you might consider adding pizza as a special menu item. Bar Service. One trend is to offer delivery service.

Advertising 88

Advertising Marketing Sales Accountability 88

Global Response

JULY 23, 2023

Customer service is more important than ever—all the data backs this up. So, managing your customer service is no insignificant task. In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. Maybe not.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Fonolo

OCTOBER 7, 2021

That’s why it’s more important than ever to have a superior customer service strategy — that includes ensuring your retail contact center operations are optimized for a smooth customer experience. Why retail call centers are so important. The Contact Center Guide to Managing Spikes in Call Volume.

Contact Center 141

Contact Center Call Center Interactive Voice Response outsourcing 141

CSM Magazine

FEBRUARY 8, 2024

Game localization is important to make sure that online gaming games are changed to fit the likes, rules, and cultural norms of different people. On the other hand, customer service is very important for online games, especially when it comes to localization.

Customer Service 52

Customer Service Personalization 52

AWS Machine Learning

APRIL 16, 2024

Generative artificial intelligence (AI) is transforming the customer experience in industries across the globe. FMs and the applications built around them represent extremely valuable investments for our customers. FMs and the applications built around them represent extremely valuable investments for our customers.

Engineering 121

Engineering Personalization Accountability Customer Experience 121

aircall

JANUARY 24, 2022

Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. Businesses typically rise to the top when they offer the types of products and services that people want. Delivery & status.

Call Center 126

Call Center Best practices call center software CRM 126