Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time.

Sales 106

Sales Outbound sales Revenue potential Accountability 106

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. 31% of CS teams also reported spending up to half of their time with sales. To me, this felt like a real disconnect.

Sales 106

Sales Marketing Metrics APIs 106

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Would everyone have the same goal, or would it vary from team to team? Luckily, Totango and Catalyst are no strangers to CS and sales collaboration.

Sales 89

Sales Upselling Accountability SaaS 89

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. She had a very unique solution to this structure: incorporating Sales into the Customer Experience team.

Sales 111

Sales Customer Experience Upselling Self service 111

Steve DiGioia

MARCH 20, 2023

Read 3 Reasons Why Successful Teams Earn Your Trust. Each sales manager would touch on the key points of their customer’s requests, and I would explain the operational procedures on how we plan on servicing the event. My team knows that. I had a great team and was sure we’d do a fine job. You gotta write VIP on the BEO.

Sales 182

Sales Management Customer Service 182

ShepHyken

SEPTEMBER 20, 2019

Johnson who writes about the importance of cross-team collaboration when providing B2B customer support. . These issues are usually more complex, involving several internal stakeholders and requiring a larger, more advanced and specialized team to address them. Remove silos between teams and encourage cross-team collaboration.

B2B 270

B2B Customer Support CRM B2C 270

JustCall

MARCH 28, 2023

Want to set your sales team up for success? When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team.

Sales 52

Sales Management Morale Employee engagement 52

TechSee

MARCH 1, 2021

But the days of relying on sales staff to entice customers to re-open their wallets are coming to an end. Having the right tools and technologies in place allows sales and service teams to share knowledge in real-time, communicate effectively for the good of the customer, and generate a greater amount of revenue.

Sales 124

Sales Technology Customer Service Chatbots 124

aircall

DECEMBER 16, 2022

The right cloud-based phone system for your customer support team can make or break a sale. With plenty of Justcall alternatives available on the market, finding the ideal cloud-based phone system for your customer support team can be quite a time-consuming process. Keep an eye on how your customer support team is doing.

Sales 62

Sales CRM Interactive Voice Response Coaching 62

Integrity Solutions

OCTOBER 6, 2020

Do they have some special sales skills that others don’t? If your sales force is somewhat normal, just 20% are high performers. Imagine what a difference it would make if you could increase the entire team’s ability to sell more and develop stronger customer relationships. Why Sales Skills Aren’t the Whole Story.

Sales 87

Sales Education Marketing Coaching 87

Anexa BPO

FEBRUARY 19, 2023

Sales and customer success are two crucial components of any business, and both play a significant role in driving the growth of the organization. In this blog, we will delve deeper into the differences between customer success and sales and explore how they complement each other.

Sales 52

Sales Customer centricity Business Process Outsourcing outsourcing 52

Nicereply

JULY 28, 2022

Excellent cooperation between sales and customer service teams is essential for growing a business. The sooner the team members realize that everyone plays for the same team, the better. From this blog post, you’ll learn how your sales and customer service teams can work together for great results.

Sales 59

Sales Customer Service Upselling Average Handle Time 59

Quality Contact Solutions

MARCH 15, 2021

One of the least favorite tasks of a seasoned sales rep is cold calling prospective customers. These challenges are our specialty and can help keep your team motivated and focused on what is truly important… hitting their goals. Success equals happier team members. Alleviate Burnout with Outsource Telemarketing.

Telemarketing 98

Telemarketing outsourcing Sales CRM 98

aircall

FEBRUARY 1, 2021

Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? spend over $70 billion on sales training every year. As you develop your sales team training program, you’ll need to have a good understanding of the purpose and goals of the training.

Best practices 62

Best practices Sales Call Center Coaching 62

Integrity Solutions

APRIL 8, 2024

Sales has always meant navigating highs and lows, dealing with rejection and remaining focused in the face of new business demands and pressures. Exacerbating this issue is the fact that sales training and coaching doesn’t always help salespeople with these internal motivation issues. That’s just the simple truth.

Sales 73

Sales Coaching Personalization Surveys 73

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Teaming leaders from each of these functions to focus on a respective industry, these “pods” work together to build deep knowledge and vertical expertise.

Sales 89

Sales Enterprise Best practices Metrics 89

LiveVox

JULY 12, 2023

As a seasoned sales leader, David D’Antonio intuitively understands the importance of cultivating strong and meaningful customer relationships at LiveVox. Today, we share insights from a chat with D’Antonio in this Executive Perspective.

Sales 85

Sales Customer Experience 85

Integrity Solutions

APRIL 5, 2021

This begs the question: Does your team have the confidence and skill to take advantage of these complex sales opportunities? Just like a football team must strengthen its performance to be competitive after moving up to a stronger division, sales teams need to sharpen their capabilities to compete and win in the coming economy.

Sales 64

Sales Accountability Strategic Value B2B 64

JustCall

FEBRUARY 17, 2022

Want to ramp up to more than 100 cold calls in a day with a powerful sales dialer? Well, we know how difficult it gets to meet sales quotas, when you’ve got to deal with the mess of finding lead numbers, then dialing them manually, and ending up on a dial tone. What is a Sales Dialer? How do modern sales phone dialers work?

Sales 104

Sales Abandon rate Real estate voip 104

Guru

JANUARY 3, 2020

Behind every great sales team is a great sales enablement team. They provide the support and sales documentation reps need to be effective. At Guru, our enablement team believes in using knowledge to empower all customer-facing teams to have better conversations with customers and prospects alike.

Sales 62

Sales 62

JustCall

MARCH 13, 2020

Sales training is not a simple 1-2 days’ process. It takes days and weeks of training to equip sales representatives with the right set of skills. Planning a sales training program timeline is a step towards creating an effective team of sales professionals. Remember, sales is a competitive field.

Sales 72

Sales Scripts Coaching CRM 72

aircall

MARCH 9, 2022

From using new technologies to improving your conversation, there’s always room to develop your sales approach. And not only is learning an ongoing part of mastering the sales craft, but it’s also central to scaling a high-performing sales team. . The Importance of Professional Development for Sales Teams .

Sales 62

Sales SaaS CRM Analytics 62

Integrity Solutions

APRIL 8, 2024

Sales has always meant navigating highs and lows, dealing with rejection and remaining focused in the face of new business demands and pressures. Exacerbating this issue is the fact that sales training and coaching doesn’t always help salespeople with these internal motivation issues. That’s just the simple truth.

Sales 64

Sales Coaching Personalization Surveys 64

aircall

OCTOBER 17, 2022

As your start planning for the coming year, optimizing your sales win rate is probably a top priority. How to Define Your Sales Win Rate. As our partners at Richpanel share, “Win rate is not just a sales team’s metric. How is sales win rate calculated? . Why You Should Prioritize Your Sales Win Rate.

Sales 117

Sales Gamification Metrics Accountability 117

CSM Magazine

JANUARY 30, 2023

Email software is a program a sales team uses to host, optimize, and secure digital communications for business use. In today’s business world, email software has become essential as more and more sales teams use it to communicate important information, conduct business between clients, and build rapport with clients.

Sales 52

Sales Customer retention Marketing Personalization 52

Integrity Solutions

DECEMBER 20, 2023

Effective sales conversations, however, are rooted in a mindset of listening to understand. Let’s explore why that distinction is so fundamental in sales, and what you can learn about active listening in sales from the best sales coaches. That’s what active listening in sales is all about.

Sales 86

Sales Coaching Consulting Consulting 86

JustCall

NOVEMBER 24, 2022

In that case, there are many sales lessons that your sales representatives and managers alike can simulate in their sales approach. Here are some insightful lessons you can learn from the Wolf of Wall Street to better train your sales team. So let’s get started, shall we? Concentrate more on training.

Scripts 52

Scripts Sales Management 52

Integrity Solutions

OCTOBER 23, 2023

One of the most common pathways into sales is… accidental. Many people find themselves taking a sales role almost as a layover en route to their “real” career. And then a funny thing happens: They realize they like doing sales. “To become successful in sales, you need a lo t of networking.

Sales 114

Sales Coaching Education Feedback 114

JustCall

SEPTEMBER 22, 2022

Sales jobs come with a lot of pressures and challenges. A sales team has to be high-performing and efficient to achieve targets and gain new customers. Irrespective of what company you work for, if you are on a sales team, you have to face certain challenges for sales targets. Beating the Competition.

Sales 52

Sales Feedback Analytics Customer retention 52

Integrity Solutions

JUNE 14, 2021

Saying there’s no time for coaching or that someone has already reached their potential are just two of the prominent misconceptions around sales coaching. But some simple and very effective sales coaching techniques- when applied consistently and with sincerity and skill- can greatly raise the game of individuals and your entire sales team.

Coaching 107

Coaching Sales Construction Management 107