ShepHyken

JUNE 8, 2021

Top Takeaways: The global pandemic has given businesses time to focus on what customer service means and how it affects their bottom line. When businesses don’t understand customer service, they are not able to recalibrate and change their trajectory to succeed in difficult times. That’s amazing!”,

Marketing 249

Marketing Customer Service Personalization Management 249

ShepHyken

APRIL 28, 2023

This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. She shares why customer standards matter and how your organization can meet them. Raise your customer service standards.

Customer Service 162

Customer Service Accountability Self service Customer Support 162

ShepHyken

JUNE 7, 2021

Each week I read a number of customer service and customer experience articles from various resources. Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference by Jeannie Walters. Experience Investigators) Customer interviews can highlight issues in emotional ways.

Customer Service 332

Customer Service Customer centricity Government Upselling 332

ShepHyken

MARCH 4, 2022

He shares how organizations can deliver a total customer experience. What is the total customer experience? Customer obsessive, customer-focused, customer-centric, the idea is to take customer service to a higher level. Here are four areas that help to deliver a total customer experience. .

Customer Experience 180

Customer Experience Customer centricity Sales Marketing 180

ShepHyken

JULY 29, 2019

Each week I read a number of customer service and customer experience articles from various resources. If the statement doesn’t focus on customers, that’s fine. Then have a customer service vision statement. The key to a vision statement being successful is that is short and memorable.

Customer Service 297

Customer Service Enterprise Analytics Customer Experience 297

CCNG

APRIL 19, 2023

The success of the business unit falls mainly on these teams to meet established goals such as KPI’s (key performance indicators) and performance guarantees while maintaining dependability with attendance and compliance. Contact centers are typically composed of individual teams tasked to meet common goals determined by the organization.

Contact Center 195

Contact Center CCNG Coaching Call Center 195

Steve DiGioia

NOVEMBER 5, 2020

Recently, I was asked, “what makes one business successful when another similar business fails”. Well, there are many reasons but here is the foundation of success for any business. I like to call it “ a recipe for success that always works ”. Here is My Recipe for Success. Is this the best we can do?”.

Advertising 147

Advertising Personalization Customer Service 147

Helpware

DECEMBER 19, 2023

Customers form the core of every business. Even if your product is the best in the world, but your customer support team is not ready to convey its value and great attitude to consumers–all the efforts are meaningless. Bad customer service experiences can significantly damage a company's reputation and success.

Customer Service 65

Customer Service Customer Support 65

ShepHyken

MARCH 30, 2021

The Most Powerful Marketing Tool is a Happy Customer. How to create a 5-Star Experience for Your Customers Every Time. Every interaction you have with external customers, as well as internal customers, should end with everyone feeling better than when they came to you. How to create an amazing customer experience?

Advertising 349

Advertising Marketing Feedback Customer Experience 349

ShepHyken

SEPTEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. How To Tell If A Customer Service Agent Will Help You by Christopher Elliott. After all, the title is “How to Tell if a Customer Service Agent Will Help You.” My Comment: You want happy customers?

Journey mapping 248

Journey mapping Customer Service B2B Analytics 248

ShepHyken

JUNE 27, 2018

There is an old saying in the real-estate industry: The three keys to success are location, location and location. I have a similar take on the customer service and customer service world. The three keys to customer experience success are consistency, consistency and consistency.

Customer Service 219

Customer Service Real estate Chatbots Personalization 219

CX Global Media

MAY 11, 2020

But most importantly, I try to think about your customers. Is your customer ready for AI? This is because there is a possibility of convenience, efficiency, and effectiveness with using AI when interacting with customers. AI can be useful in various industry sectors and service situations. Customer Attitudes Towards AI.

Contact Center 194

Contact Center Technology Customer centricity Customer emotions 194

Call Center Weekly

OCTOBER 1, 2018

culture: The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. How is the engagement between leaders and staff, staff and customers?

Morale 164

Morale B2B Customer Experience Sales 164

ShepHyken

OCTOBER 11, 2017

Philosophy created by Southwest Airlines in which Customers are treated honestly and fairly, and low fares actually stay low – no unexpected bag fees, change fees, or hidden fees. In the past, I’ve written about the concept of how changing vocabulary can help shift an attitude and even a company’s culture. It’s a brand promise.

Airlines 392

Airlines Advertising Customer Experience Customer Service 392

ShepHyken

MAY 17, 2022

He shares how a sustainable culture that inspires loyalty from employees and customers. Cockerell shares how organizations can create the right culture that makes a long-term impact on employees and customers: Hire the right people. Then, find people who have the same fire and great attitude. Train them right. Treat them right.

Consulting 174

Consulting Consulting Best practices Customer Experience 174

ShepHyken

FEBRUARY 12, 2021

This week we feature an article from Veronika Filipkova, a professional content editor and Chief Customer Officer at SupportYourApp. She shares different channels and strategies for creating the most convient customer support experience for your customers. Firms today should focus on providing top-notch service.

Chief Customer Officer 275

Chief Customer Officer Call Center Consulting Consulting 275

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

ShepHyken

OCTOBER 14, 2022

He shares the importance of developing online training resources for your customer service team and how to implement one for the success of your business. Your customer service team must be an asset to your organization. The best customer service doesn’t have to work together in the same room.

Customer Service 180

Customer Service Customer Support Marketing Metrics 180

ShepHyken

JULY 16, 2019

Putting People First to Achieve an Exceptional Customer Experience. They discuss Cameron’s customer service philosophies and his new book, Yes is the Answer! Rather than putting the guests/customers first, put your employees first. creates an attitude of action. What drives a company’s success?

Customer Service 273

Customer Service Customer Experience 273

Steve DiGioia

APRIL 5, 2021

They just want to live their lives in peace and will no longer accept subpar work or attitudes. Grumpy Old Guys Commit to Great Service. If you follow my blog, like me, you have a passion for customer service and enjoy finding new and exciting ways to WOW your customer. They’re tired of dealing with years of B.S.

Customer Service 246

Customer Service Personalization 246

ClientSuccess

FEBRUARY 14, 2023

Understanding Vectors by Vecteezy As an industry and a discipline, customer success managers are getting better at delivering a higher percentage of positive customer experiences. And one of the best ways to ensure ourselves and our teams are ready to respond to challenging situations is to have the proper attitudes.

Journey mapping 80

Journey mapping Construction Best practices Feedback 80

ShepHyken

MARCH 5, 2018

Each week I read a number of customer service and customer experience articles from various resources. What’s the Difference Between Customer Satisfaction and Customer Loyalty? HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand.

Customer Service 202

Customer Service Chatbots Contact Center Marketing 202

ShepHyken

NOVEMBER 9, 2023

She writes about the five ways to become an effective and efficient customer service manager. Perhaps you’re thinking of trying to move up the ranks of your organization to become a customer service manager, or perhaps you already are one but want to hone your skills. Either way, this article is for you.

Customer Service 138

Customer Service Management Feedback Chatbots 138

TeamSupport

OCTOBER 27, 2022

Providing honest, good customer service is a low-bar to clear – or so it seems. A good customer service platform really just has to do one thing, put the customer first. But if a business provides good customer service and places the customer first, then the effects of that commitmen t can be significant.

Customer Service 98

Customer Service Customer retention Customer Support Customer centricity 98

Nicereply

APRIL 12, 2023

A strong customer service team culture is the direct result of trusting, engaged employees. On the other hand, being part of a team that fosters a positive attitude and believes in the company’s vision and goals , can be an amazing experience. Customize how you show your gratitude to each individual.

Customer Service 98

Customer Service Feedback Healthcare Education 98

Customer Service Life

DECEMBER 3, 2018

This article was originally posted on the ICMI Blog during National Customer Service Week on October 2, 2018. Can we all acknowledge that customer service is a hard job? With that in mind, I want to pause for a moment and echo the words of Jeff Toister in his brand new book, Customer Service Tip of the Week.

Customer Service 104

Customer Service Contact Center Personalization Customer Experience 104

Anexa BPO

NOVEMBER 12, 2023

According to a recent Gartner Survey , only 8% of customers used a chatbot during their most recent customer service interaction. In fact, B2B customers demonstrated the most mistrust of chatbots, with only 7% of participants saying they used chatbots. This confuses customers who are uncertain when they should engage.

Chatbots 52

Chatbots Education B2B Accountability 52

Integrity Solutions

AUGUST 13, 2021

Great sales team coaching takes specific knowledge and functional expertise to build a successful team. By adding Emotional and Social Intelligence to the coaching model, sales team coaches can discover amazing success. Ask questions based on both a desired future state and the emotional drivers that will impact attitudes and behavior.

Coaching 111

Coaching Sales Construction Accountability 111

Integrity Solutions

APRIL 16, 2021

Building a customer-centric culture is more challenging than you might initially think. But every organization has the ability to build a strong customer-centric culture- and it doesn’t have to be complex. And that one thing is something they absolutely can control: building and maintaining a customer-centric, mission-driven culture.

Customer centricity 121

Customer centricity Coaching Employee engagement Sales 121

SharpenCX

SEPTEMBER 8, 2021

There are dozens of ways to measure your customers’ satisfaction. Your customer Net Promoter Score builds the foundation to help you measure customer advocacy, too. Undeniably, customer advocacy helps you win more customers. Your promoters are the customers who give scores of 9-10. Your NPS score.

Customer advocacy 128

Customer advocacy Contact Center Surveys Coaching 128

Help Scout

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. It’s worth noting that companies with any of these primary cultures can still deliver good customer service experiences. Strategies for company executives.

Customer Service 139

Customer Service Customer centricity Chief Customer Officer Metrics 139

Anexa BPO

NOVEMBER 10, 2023

As a CX leader, you understand better than anyone that every role within a business impacts customer experience. However, becoming a thought leader who positively influences the customer experience at every touchpoint goes beyond change management. Because you work cross-functionally, you need buy-in from all stakeholders.

Technical Support 52

Technical Support Customer centricity Enterprise Marketing 52

Calltools

JANUARY 24, 2024

All business people know that your company must focus on customer service to thrive. Consumers expect you to offer excellent products and services delivered with ease. Improving your customer experience ultimately helps build brand loyalty and influences new customers to continue patronizing your company.

Customer Experience 52

Customer Experience Call Center Contact Center Self service 52

CSM Magazine

JANUARY 22, 2024

Any accounting company that wants to grow must prioritize its approach to customer service. In this article, we’ll share ten tips for accounting companies to improve their customer service and keep their clients happy. Training Customer service is something that requires training and practice.

Accountability 52

Accountability Customer Service Best practices Technology 52

CSM Magazine

SEPTEMBER 13, 2022

If you do not adequately train your employees in customer service, it could bring many problems to your business. By giving the team detailed information about your products or services and setting a standard, your employees will become more productive and efficient in advising customers and solving issues.

Customer Service 52

Customer Service Technology Customer Experience 52

Quality Contact Solutions

DECEMBER 31, 1969

Having “mojo” is important when it comes to business to business telemarketing success. Having confidence is an absolute essential to facilitating a successful business to business telemarketing call. A great attitude is key to mojo. Your customers and prospects will be more willing to engage with you. Confidence.

Telemarketing 60

Telemarketing B2B Personalization Management 60

Interactions

MARCH 28, 2024

There’s a strategic dilemma of opting for low-hanging fruit to establish credibility and the need to deliver immediate results versus investing in experimental, game-changing advancements for long-term success. 94% of consumers say they expect better customer service than they currently receive. The answer?

Surveys 62

Surveys Customer centricity Contact Center Chatbots 62