Momentum Telecom

JANUARY 9, 2024

This acquisition reinforces Momentum’s commitment to providing comprehensive global solutions and further establishes its position as a leader in the communications industry. The addition of Horizon Telecom provides PSTN replacement services in 72 countries and number availability in 150+ countries, enabling a true global voice offering.

Management 116

Management Customer centricity Enterprise Service level 116

TeamSupport

DECEMBER 8, 2023

While there are many options to choose from, be sure to keep these eight factors in mind before you commit to a solution. Do you need an enterprise solution, or do you have a smaller group that just needs a modern ticketing system to simplify their workflow? Consider the size of your business and your support team.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

Hodusoft

OCTOBER 26, 2021

Why should you move from Legacy PBX to Modern Contact Center Software? Organizations using legacy PBX (Private Branch Exchange) or enterprise phone systems are giving way to prioritize customer service with modern contact center software. . How do they differ: what lies behind the three enterprise communication software.

Contact center software 98

Contact center software Contact Center call center software Enterprise 98

DMG Consulting

SEPTEMBER 7, 2023

Workforce management (WFM) solutions are essential in good times and even more indispensable when the economy is challenged and budgets are tight. Now, WFM solutions can engage agents by inviting them to select the days and times they want to work, giving them schedule flexibility, which is a top requirement for today’s workforce.

Management 48

Management Real estate Agent Empowerment Enterprise 48

AWS Machine Learning

MARCH 26, 2024

Solution overview The following architecture diagram shows the stages of a receipt and invoice processing workflow. The following sections take you through the process of creating the solution. Prerequisites To deploy this solution, you must have the following: An AWS account. An AWS Cloud9 environment.

APIs 90

APIs Construction Analytics Enterprise 90

CSM Magazine

MARCH 3, 2021

Vivantio , a leading provider of customer service optimization software and solutions, has launched a new report, “ Leveraging Breakthrough Service to Transform Your B2B Enterprise.”. Vivantio recently launched the Service Optimization Solution Webinar series with “ ITIL For Customer Service – It’s Not Just for IT Anymore. ”

B2B 105

B2B Enterprise Healthcare Education 105

CSM Magazine

OCTOBER 4, 2023

A modern certificate manager platform can lift the entire TLS/SSL certificate management burden away from your IT staff. Modern browsers will flat-out refuse to connect with a website that does not pass the standard TLS handshake process. Sectigo offers a comprehensive array of enterprise-grade PKI management solutions.

Management 59

Management Enterprise SaaS Sales 59

Totango

APRIL 13, 2022

In this article, we’ll look at the mistake of not approaching customer success with a modern mindset. . In order to be successful, keep your customers happy and continue providing them the value they want from your product, you need to be approaching customer success with a “modern” mindset. A Modern Mindset Needs a Modern Platform.

Enterprise 91

Enterprise Technology Personalization Customer Experience 91

AWS Machine Learning

NOVEMBER 8, 2023

However, modern applications often consist of extensive code, demanding significant computing resources. Although the direct environmental impact might not be obvious, sub-optimized code amplifies the carbon footprint of modern applications through factors like heightened energy consumption, prolonged hardware usage, and outdated algorithms.

Analytics 96

Analytics Enterprise Scripts Big data 96

AWS Machine Learning

JUNE 13, 2023

Implementing a modern data architecture provides a scalable method to integrate data from disparate sources. Organizations can maximize the value of their modern data architecture with generative AI solutions while innovating continuously. The following diagram illustrates the specific workflow steps for our solution.

APIs 72

APIs Finance Engineering Analytics 72

Spearline

MARCH 27, 2023

(L-R) Luan Tran, CTO and Co-Founder of Cyara; Kevin Buckley, CEO and Co-Founder of Spearline; Alok Kulkarni, CEO and Co-Founder of Cyara; and Matthew Lawlor, CTO and Co-Founder of Spearline Strategic acquisition expands Cyara’s solutions for AI and cloud contact center migration assurance SILICON VALLEY, Calif.

Customer Experience 52

Customer Experience Chatbots Enterprise Contact Center 52

Tethr

JANUARY 21, 2020

Combining insights from customer conversations out of Tethr with other customer experience insights from our partner Qualtrics presents a powerful solution for CX leaders. The post Powering the modern listening enterprise with Qualtrics and Tethr appeared first on Tethr.

Enterprise 81

Enterprise Sales Customer Experience 81

Balto

DECEMBER 20, 2023

Screen Recording is an essential piece of modern contact center operations. Top-performing contact centers trust Balto’s real-time guidance enterprise solution to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences.

Contact Center 52

Contact Center Coaching Enterprise Sales 52

CSM Magazine

JULY 28, 2022

In the process of creating an enterprise or organization, the foundations of the personnel management system are usually laid. The effectiveness of the enterprise’s functioning, in general, will depend on the extent to which this system will be formed competently and rationally.

Management 59

Management Gamification Analytics Enterprise 59

Hodusoft

MAY 24, 2022

Contact centers are becoming increasingly important to modern business, and they are the central hub in a company to assist with customer retention and building brand loyalty. Cloud contact centers is a software as a service solution hosted on cloud computing infrastructure. What are cloud-based contact centers? Increased scalability.

Contact Center 98

Contact Center Contact center software Cloud contact contact center solutions 98

CSM Magazine

APRIL 20, 2021

Calabrio , the customer experience intelligence company, today announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice of the customer business intelligence. Learn more about Calabrio Enterprise CXI. About Calabrio.

Finance 64

Finance Enterprise Customer centricity Analytics 64

CSM Magazine

AUGUST 1, 2023

This designation verifies that PCI Pal Agent Assist, Digital Payments, and IVR Payments all follow architectural and operational best practices, are being actively used by customers in production environments, and customers are enthusiastically advocating for the solution via Amazon Connect.

Interactive Voice Response 52

Interactive Voice Response Engineering Best practices Enterprise 52

ConvergeOne

JUNE 14, 2022

How are we still talking about network modernization in 2022, you might ask? The simple answer is that most companies and enterprises have yet to begin the process of modernization in earnest and instead continue down the well-worn path of early 2000s networking. Learn more about our enterprise networking solutions.

Transportation 76

Transportation Wireless Enterprise Technology 76

SharpenCX

JULY 27, 2023

I joined Sharpen as CEO because of the mission oriented team and the cutting edge solution that team has been able to build. Our Logic+ platform allows our customers to build advanced self service solutions. At SharpenCX we believe that software exists to serve people.

Self service 67

Self service Contact Center Abandon rate Average Handle Time 67

JustCall

AUGUST 22, 2023

In today’s digital age where tailored solutions take center stage, JustCall’s cloud-based phone system emerges as a leader. Whether it’s for customer support, sales outreach, or internal communication, more and more enterprises are turning to JustCall for its versatility and reliability.” San Francisco, Calif.,

SaaS 52

SaaS CRM Enterprise Sales 52

CSM Magazine

JANUARY 24, 2024

As part of this process, web development specialists analyze business needs and determine the best technological solutions. This approach allows enterprises to receive strategically important solutions to achieve their business goals. The collaborative nature of open source is a driving force for innovation in web development.

Engineering 52

Engineering Consulting Consulting Enterprise 52

Cisco - Contact Center

FEBRUARY 18, 2020

I need to modernize my customer and agent experiences to remain competitive.”. “I Cisco is addressing these needs with Release 12.5 – our latest software for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Unified Contact Center Express, and Hosted Collaboration Solution for Contact Center.

Contact Center 115

Contact Center Enterprise Self service contact center solutions 115

CSM Magazine

NOVEMBER 30, 2023

With the expansion of global markets and the increasing need for efficient, cost-effective shipping solutions, small businesses are seeking options that can help them compete effectively in the global marketplace. The year 2024 marks a significant era for small businesses, especially in terms of logistics and shipping.

Transportation 52

Transportation Enterprise Marketing Technology 52

AWS Machine Learning

OCTOBER 11, 2023

An enterprise search solution should be able to provide you with a fully managed experience and simplify the process of indexing your content from a variety of data sources in the enterprise. For our solution, we demonstrate how to index a crawled website using the Amazon Kendra Web Crawler. Create an Amazon Kendra index.

Enterprise 94

Enterprise Chatbots Engineering Management 94

AWS Machine Learning

MAY 9, 2023

In this post, we propose a solution that automates ingestion and transformation of previously untapped PDFs and handwritten clinical notes and data. Solution overview AWS provides a variety of services and solutions for healthcare providers to unlock the value of their data. Refer to the GitHub repo for more deployment details.

Healthcare 69

Healthcare Enterprise Analytics Construction 69

AWS Machine Learning

DECEMBER 19, 2023

Overall, ML use cases require a readily available integrated solution to industrialize and streamline the process that takes an ML model from development to production deployment at scale using MLOps. The solution takes advantage of AWS native features from Amazon SageMaker , building a flexible and extensible framework around this.

Analytics 103

Analytics Engineering Government Best practices 103

Quadient

JUNE 22, 2022

The shift to digital-first strategies requires modern customer communications management (CCM) platforms that offer omni-channel design, delivery, and personalization capabilities to deliver the competitive customer experience organizations need. Quadient named a Leader . Any-prem alternatives . Options include: .

SaaS 52

SaaS Enterprise Finance outsourcing 52

Totango

JUNE 15, 2022

Customer retention is the lifeblood of recurring revenue enterprises, no matter what the external economic circumstances may be. Don’t leave this important strategic initiative to disconnected spreadsheets, monolithic platforms, modern work tool band-aids, or force-fit tech solutions.

Best practices 101

Best practices Enterprise Customer retention Marketing 101

3CLogic

AUGUST 3, 2021

A recent survey from Arise Virtual Solutions reveals that over 65% of customers are only willing to wait on hold for a maximum of two minutes before hanging up. With a cloud contact center solution in place, organizations also have the flexibility to enable remote agents and easily scale to meet changing business requirements.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

Voiptime

NOVEMBER 25, 2022

From year to year, industry updates, and people expect more and more from enterprises to assist them and solve their issues. These occurrences have led to a situation where all enterprises require a solution to fulfill all clients’ wishes, improve the quality of service, and boost client retention and happiness.

Call Center 40

Call Center call center software call center solutions Enterprise 40

CSM Magazine

JANUARY 11, 2022

They also claim their cloud solutions enable more strategic, smarter business decisions, while 70% say they are enhancing the use of analytics. Aim for solutions that are: 1. Easy – gone are the days of painful, not to mention expensive, rip-and-replace solutions, slow learning curves and long return on investment (ROI) paths.

Analytics 75

Analytics Customer centricity Chatbots Technology 75

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational. Refer to the following diagram for an overview of the solution architecture.

Chatbots 99

Chatbots Enterprise APIs Best practices 99

ConvergeOne

SEPTEMBER 30, 2022

As the experts in Digital Modernization, Collaboration and Cloud, ConvergeOne can help you evaluate your options and find the right path forward with our broad portfolio of cloud-first solutions and services that support risk mitigation, cost predictability, revenue growth, resiliency and flexibility.

Enterprise 52

Enterprise Customer Experience 52

Tethr

NOVEMBER 15, 2021

It’s a tough landscape to analyze and identify the best solution for your company. Talkdesk for end-to-end enterprise customer experience analytics. It’s time for a more sophisticated solution. Their interface is easy to use and includes all the top-level numbers you’d expect from a top-tier enterprise CX tool.

Contact Center 98

Contact Center Analytics Marketing First call resolution 98

CSM Magazine

NOVEMBER 23, 2023

Traditional warehouse management solutions are evolving to meet the demands of the digital age. One of the most notable innovations is Warehouse Asset Management System (WAMS), a technology-driven solution that leverages automation and data analytics to streamline operations.

Transportation 52

Transportation Analytics Morale Customer centricity 52

CSM Magazine

OCTOBER 27, 2023

It’s beneficial to know some of these changes and how they can influence the face of financial products that are bringing modern businesses today. Today’s advanced solutions are reshaping the way this sector operates. These changes come from evolving customer expectations and advancements in technology.

Finance 59

Finance Accountability Customer Service Engineering 59

Hodusoft

OCTOBER 1, 2022

HoduSoft, India-based Unified Communications products maker, announced its collaboration with ITWerks Pte Ltd, a global provider of end-to-end software and cloud technology solutions. The partnership aims at harnessing innovative UC technology for enabling businesses to modernize and reshape their communications.

Contact center software 52

Contact center software Marketing voip Contact Center 52