MiaRec

JULY 3, 2023

While adopting a Voice Analytics solution can improve agent performances and business operations, contact centers in highly regulated industries such as healthcare must ensure that any solution they adopt adheres to strict compliance regulations, lest they want to pay severe fines.

Healthcare 87

Healthcare Contact Center Analytics 87

ConvergeOne

JUNE 27, 2023

Healthcare employees know that securing sensitive patient information in compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations is critically important. However, the methods through which healthcare professionals must secure personal health information have changed over the years.

Healthcare 64

Healthcare Accountability Personalization Enterprise 64

Quality Contact Solutions

MAY 13, 2021

The pandemic undoubtedly disrupted the healthcare sector as it did for most industries. Business needed to go on, and outbound telemarketing services for the healthcare industry helped facilitate just that…. Here are some ways the healthcare industry is using outbound telemarketing : 1. Appointment setting.

Telemarketing 92

Telemarketing Healthcare outsourcing Upselling 92

LiveVox

JUNE 12, 2023

Organizations across various sectors are turning to industry clouds to address their unique challenges and requirements. Unlike traditional cloud platforms, industry clouds provide tailored solutions and templates designed specifically for sectors like finance, healthcare, and retail.

Analytics 84

Analytics Finance Healthcare 84

Zappix

JANUARY 3, 2024

With high-profile customers and industry-leading partners, Zappix is bringing On-Demand Digital Customer Service and Digital Patient Engagement Solutions to patients and consumers. The post Sales Manager (Healthcare) appeared first on Zappix.

Healthcare 52

Healthcare Sales Management Big data 52

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue. can process scanned PDFs without manual review.

Healthcare 100

Healthcare Engineering SaaS Analytics 100

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers.

Healthcare 318

Healthcare Advertising Education Technology 318

Zappix

FEBRUARY 28, 2024

In an era of digital innovation and convenience, industries across the spectrum are witnessing a paradigm shift towards self-service solutions. Healthcare, traditionally known for its intricate webs of paperwork and long wait times, is no exception to this trend.

Self service 52

Self service Healthcare Benchmark Wait times 52

Quality Contact Solutions

JUNE 1, 2022

We are excited to share that Quality Contact Solutions has been named a Top 10 Healthcare BPO for 2022 by Healthcare Business Review , a trusted source by healthcare leaders for information on managing healthcare business and operations. Learn more about our healthcare BPO solutions.

Healthcare 98

Healthcare Telemarketing Business Process Outsourcing outsourcing 98

JustCall

OCTOBER 22, 2023

Seeing this trend, healthcare providers are discovering ways to imbibe a patient-centric outlook to deliver to expectations. Among the various facets of healthcare undergoing transformation, workflows relating to availability and accessibility are experiencing the greatest paradigm shift. for the forecast period of 2023-2033.

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52

HGS

MAY 22, 2018

3 Ways Healthcare Engagement Models Differ from Other Industries. Austin Ridgeway, Director, HGS Healthcare. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies.

Healthcare 100

Healthcare B2C Government Analytics 100

SmartAction

OCTOBER 26, 2023

The healthcare landscape underwent a profound transformation in the aftermath of the COVID-19 pandemic, reshaping the traditional roles of Interactive Voice Response (IVR) systems and contact centers. In response to this seismic shift, healthcare organizations rapidly adapted to the new reality, leveraging technology in innovative ways.

Healthcare 66

Healthcare Interactive Voice Response Virtual Agent Self service 66

The Northridge Group

APRIL 25, 2023

For decades, patients have had limited options for accessing healthcare services, scheduling appointments, or even paying bills. The traditional healthcare journey for a patient looked something like the following scenario. Chatbots are also catching on in the healthcare industry.

Healthcare 67

Healthcare Technology Self service Chatbots 67

Talkdesk

FEBRUARY 10, 2021

Talkdesk for Salesforce can help financial institutions and healthcare providers relieve friction in the COVID-19 relief process. Between the COVID-19 vaccination rollout and round two of the Paycheck Protection Program (PPP), call volumes have spiked for healthcare providers and financial institutions.

industry solution 80

industry solution Healthcare Contact Center Enterprise 80

MiaRec

JULY 31, 2023

When deciding on a quality management solution for your contact center, you wonder how you can use MiaRec’s Automated Quality Management (AQM) solutions to get the best ROI. At MiaRec, we customize our AQM solutions to meet contact center demands across industries, including healthcare, finance, retail, and more.

Quality management 89

Quality management Management Finance Healthcare 89

Uniphore

JANUARY 21, 2022

These are just a few of the patient service challenges healthcare leaders are grappling with today. How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? Healthcare consumers are overwhelmed and frustrated.

Healthcare 98

Healthcare Virtual Agent Interactive Voice Response Self service 98

JustCall

OCTOBER 16, 2023

Improving healthcare support is a priority for hospitals and healthcare institutions across the board. Unsurprisingly, data predicts that augmented reality and virtual reality in the healthcare market will reach USD 11.3 But the twist is that this ongoing process is increasingly becoming virtual. billion by 2030.

Healthcare 52

Healthcare Interactive Voice Response Wait times Abandon Call 52

Ameyo

MARCH 18, 2019

Healthcare industry, while considering patients’ experience, roll out multiple changes like telemedicine promising a new dawn of trust to the patients. The post Proven Benefits Of Contact Center Solution In Healthcare Industry appeared first on Ameyo. Are you […].

contact center solutions 40

contact center solutions Healthcare Contact Center Contact center software 40

Call Experts

SEPTEMBER 8, 2023

In the healthcare industry, a HIPAA-compliant answering service is your ultimate healthcare ally. For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service.

Answering services 52

Answering services Healthcare Call Center Education 52

CSM Magazine

FEBRUARY 21, 2024

Modern web development is an important cornerstone of industry-specific importance with which companies design competitive advantages in their fields. Beyond: Catering to a Wide Range of Industries The scope of industry-specific web development is not just confined to HealthTech or FinTech.

Finance 52

Finance Healthcare Banking Education 52

Hodusoft

MAY 20, 2020

In this regard, tailored visual healthcare experience with a call center solution in place will surely help the patients to communicate with doctors when needed. Challenges of Healthcare Industry. There are several challenges related to calling in the healthcare industry. Major of the problems include-.

Contact center software 52

Contact center software Healthcare Contact Center Abandon rate 52

AWS Machine Learning

AUGUST 1, 2023

In today’s rapidly evolving healthcare landscape, doctors are faced with vast amounts of clinical data from various sources, such as caregiver notes, electronic health records, and imaging reports. In a healthcare setting, this would mean giving the model some data including phrases and terminology pertaining specifically to patient care.

Healthcare 75

Healthcare APIs Scripts Engineering 75

Calltools

MAY 17, 2023

Managing a successful healthcare contact center is essential to providing an optimal patient experience. If you own or manage a healthcare call center, you need to use the right tools and strategies to help your call center achieve success in the healthcare industry.

Healthcare 52

Healthcare Call Center Abandon rate CRM 52

CSM Magazine

MAY 15, 2023

Customer experience (CX) in healthcare is how patients perceive their interactions with healthcare providers. Healthcare is one of the fastest-growing industries. Ever since the global pandemic, this industry has seen numerous technological and medical advancements.

Healthcare 52

Healthcare Customer Experience Chatbots Consulting 52

Vistio

MARCH 7, 2024

Here at Vistio, we’re proud to announce that ServiceSim has secured a finalist spot in the Contact Center Solution category at the 18th annual Stevie Awards in Las Vegas in April. This year’s awards saw a staggering 2,300+ nominations from every corner of the globe and from across a wide range of industries.

contact center solutions 52

contact center solutions Contact Center Outbound sales Healthcare 52

Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Todd Tierney, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker. Throughout his impressive career spanning two and a half decades, Tierney has been a prominent figure in the call center industry.

Consulting 67

Consulting Consulting outsourcing Call Center 67

AWS Machine Learning

MAY 9, 2023

Healthcare data is complex and siloed, and exists in various formats. In this post, we propose a solution that automates ingestion and transformation of previously untapped PDFs and handwritten clinical notes and data. For more information, refer to How do I turn on HealthLake’s integrated natural language processing feature.

Healthcare 70

Healthcare Enterprise Analytics Construction 70

Balto

JANUARY 17, 2023

When it comes to healthcare contact centers, automation is far from new. So, why is automation — a technology that formed the foundation of basic call center operations — still slated to become a top trend in healthcare in 2023? Take the recent surge in call volume at healthcare call centers, for example.

Healthcare 52

Healthcare Contact Center CRM Coaching 52

Talkdesk

JANUARY 25, 2021

Talkdesk helps accelerate return to normalcy with new Small Business Lending and Vaccine Administration solutions. For instance, how does a healthcare provider identify which patients are eligible for the vaccine and when? Here’s how: Small Business Lending Solution. Key solution benefits: Streamlining the borrower experience.

industry solution 59

industry solution Banking Healthcare Education 59

TeleDirect

JANUARY 12, 2022

Telehealth Technology in Healthcare. Types of Telehealth Services | Telehealth Trends in Healthcare | Modern Healthcare Telehealth Platforms | How TeleDirect Can Benefit Your Telehealth Services. A number of factors ensures the general growth of telehealth technology in healthcare for years to come. And many others.

Healthcare 62

Healthcare Business Process Outsourcing outsourcing Consulting 62

TeleDirect

FEBRUARY 24, 2021

Call centers provide an easy solution to avoid losing customers due to busy phone lines and overcrowded voicemail boxes. At TeleDirect, we know the importance of answering every call that comes into your healthcare or finance services office. We asked industry experts for their best advice on why you should work with a call center.

Finance 118

Finance Healthcare Call Center outsourcing 118

TeleDirect

APRIL 6, 2022

Why Your Healthcare Organization Should Use Call Centers | Patient-First Customer Service | Compliant, Secure Data | Discover TeleDirect’s Business Process Outsourcing Solutions Today. TeleDirect’s robust call center platform has long been a go-to contact center for private firms across a variety of industries.

Healthcare 62

Healthcare Call Center Business Process Outsourcing outsourcing 62

Outsource Consultants

AUGUST 15, 2022

As the medical industry experiences higher demand for service and a staffing shortage, outsourcing options have become more pivotal to keeping things running than ever before. Segments of the industry, such as marketplace enrollment and COVID testing, have also begun to rely on outsourcing even more heavily. Handling Office Overflow.

outsourcing 67

outsourcing Healthcare Contact Center Call Center 67

JustCall

DECEMBER 13, 2022

The global healthcare industry has persevered through its most formidable challenge, brought on by the COVID-19 pandemic. While digital and advanced technology enabled the healthcare industry to mitigate the challenges due to the pandemic, the rapidly changing healthcare ecosystem continues to embrace new and efficient systems.

Healthcare 52

Healthcare Wait times voip Technology 52

CSM Magazine

DECEMBER 1, 2022

Healthcare customer care differs from traditional customer service (for industries such as insurance, banking, and utilities) but they share certain fundamental elements: Both are designed to enhance the customer experience by providing support when needed, with the goal of deepening loyalty. Proactive outreach. Ability to Escalate.

Healthcare 52

Healthcare Customer Care CRM Self service 52

aircall

OCTOBER 12, 2022

In an announcement from UK Secretary of State for Health and Social Care Thérèse Coffey, she shared a new plan to help healthcare providers see more patients more quickly by investing in cloud-based phone systems. . Aircall: The #1 Phone System for Healthcare Providers in the UK. Why Cloud-Based Phone Systems Can Help.

Healthcare 71

Healthcare Wait times Analytics Metrics 71

AWS Machine Learning

JANUARY 22, 2024

Others have built custom solutions, but these can be costly and difficult to scale, and take significant time to implement. In this post, we walk you through a step-by-step implementation guide to build a vaccination status verification solution using Amazon Textract Queries. Test the solution Now it’s time to test the solution.

Finance 99

Finance Enterprise APIs Healthcare 99