JustCall

APRIL 3, 2023

Similarly, 41% of the sales reps consider phones to be the most effective sales tool. Since inbound calls are mostly customer-service based, they provide an excellent opportunity to build relationships and upsell/cross-sell company products. However, statistics say otherwise. What are Outbound Calls? Roles of Inbound Calls 1.

Inbound sales 40

Inbound sales Telemarketing Technical Support Contact Center 40

Ansafone

AUGUST 22, 2022

Here are a few helpful services; Sales and Product Support : Live agents can help answer product questions, which generally leads to an increase in sales and upsells. Technical Support : Agents can help customers navigate through technical issues. They can be catered to specific business needs.

Call Center 62

Call Center Contact Center Technical Support Upselling 62

TechSee

FEBRUARY 16, 2021

According to the January 2021 mid-pandemic survey , 65% of consumers agree that they would rather avoid technician visits unless absolutely necessary and two-thirds (64%) would be more loyal to companies that take extra technical support safety precautions. The division between sales and service activities has become blurred.

outsourcing 109

outsourcing Upselling Surveys Technical Support 109

Global Response

JULY 10, 2023

With a mostly young and college-educated workforce, call center agents in the Philippines bring a high level of education and technical literacy to their work, making it easier to staff technical support call lines and other more specialized roles. Cultural Compatibility with Western Countries.

Call Center 62

Call Center outsourcing Technical Support Education 62

CSM Practice

JULY 6, 2020

The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 The Shift to Remote Work.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 The Shift to Remote Work.

SaaS 71

SaaS Upselling Accountability Sales 71

Vcaretec

JUNE 6, 2022

Countless studies have shown that ensuring your customers have a great buying experience leads directly to larger purchases and repeat sales. Customer support representatives need to also have support, in the form of human resources, IT, and care analysts ready to on-board, offer technical support, and monitor your care analytics.

Customer Care 97

Customer Care Technical Support Upselling Analytics 97

Amity

SEPTEMBER 5, 2018

Let your Technical Support Specialists handle actual technical issues. Align your Customer Success team with the Sales organization – As you build your Customer Success team understand how you will manage customers based on the account size and level of importance.

Technical Support 80

Technical Support Upselling Accountability SaaS 80

Outsource Consultants

SEPTEMBER 19, 2018

Costa Rican contact centers are great options for companies needing services such as customer service and tech support. If your company needs outbound services, Costa Rican vendors excel at providing ROI with sales, lead generation, and telemarketing. Sales and telemarketing. Technical support and helpdesk.

outsourcing 52

outsourcing Contact Center Telemarketing Technical Support 52

ProProfs Blog

DECEMBER 16, 2020

But when it comes to the holiday season, live chat turns out to be a lucrative option even for sales team as it helps them to: Capture market qualified leads in real-time. Initiate a chat that helps sales and support teams understand customer intent better. Close a sale while having a conversation with the customer.

Management 147

Management Chatbots Sales Upselling 147

JustCall

APRIL 4, 2023

Upselling and cross-selling : Unknown to many, inbound call center agents are also responsible for identifying opportunities to upsell and cross-sell products and services to customers, increasing revenue and promoting customer loyalty. This includes key product details, service offerings, pricing, and other relevant information.

Call Center 52

Call Center call center software Upselling Scripts 52

Quality Contact Solutions

JUNE 12, 2020

Quality Contact Solutions has years of high-quality inbound call handling experience , including Inbound Sales, Upselling, Customer Service, and Technical Support. We act as an extension of our clients and pride ourselves on putting the right call center team in place for each of our programs.

outsourcing 89

outsourcing Call Center Telemarketing Inbound sales 89

ProProfs Blog

SEPTEMBER 28, 2018

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Increased Sales: Chat not only keeps consumers from abandoning online shopping carts and order forms, but it can also be an upselling and cross-selling tool. Definitely not. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

Global Response

MAY 22, 2023

Typically, these call centers focus on one of the following areas: customer service or support help desk services technical support order taking Inbound call centers vary in cost depending on the services needed and the location of the call center—for example, nearshoring is an affordable alternative compared to domestic call centers.

Call Center 62

Call Center outsourcing Benchmark Metrics 62

NobelBiz

SEPTEMBER 26, 2023

Key Elements to Personalize in Your Phone System Call centers have long been the bridge between businesses and customers, handling everything from technical support to sales. Cross-sell and Upsell Opportunities: Based on customer history, promote relevant products or services.

Personalization 59

Personalization Interactive Voice Response Customer Experience First call resolution 59

SmartKarrot

MARCH 20, 2023

Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. Along with the sales team, secure possibilities for customer renewal and growth. in case of SLA breakers).

Upselling 19

Upselling Enterprise Technical Support Finance 19

Amity

JULY 25, 2016

Let your Technical Support Specialists handle actual technical issues. Align your Customer Success team with the Sales organization – As you build your Customer Success team understand how you will manage customers based on the account size and level of importance.

Technical Support 59

Technical Support Upselling Accountability SaaS 59

ChurnZero

MARCH 31, 2022

tech ops, AWS, technical support). Sometimes people want to say “uncontrollable” churn to exclude companies that went out of business (but that’s still real churn) or that got acquired (but wait, why couldn’t you upsell the parent company? If they loved -loved you, maybe you could). BUT NO ONE DOES THAT.

SaaS 98

SaaS Metrics Accountability Technical Support 98

SmartKarrot

JANUARY 17, 2023

Upsell services and continue to prove company value to customers. You will be responsible for upsells, cross-sells, and retention and continues to manage customer relationships. You will collaborate with the technical support, R&D, product and other internal teams. Actively promote the value of company products.

Upselling 19

Upselling Technical Support Consulting Consulting 19

ClientSuccess

OCTOBER 2, 2019

These individuals have long been specialists outside of new business sales teams. An Account Manager (or AM for short) goes after existing customers with the goal of renewing, cross-selling, and upselling the company’s product. AMs rely on the bottom line revenue generation from customer renewals, cross-sells, and upsells.

Accountability 47

Accountability Management Upselling SaaS 47

Outsource Consultants

APRIL 29, 2019

Technical support. Omnichannel – chat and email support. Sales with upselling. Technical helpdesk. Social network monitoring. Lead generation. Business process outsourcing. Conclusion. On your path to gold and riches, you can’t waste time and money seeking a fictional El Dorado.

outsourcing 59

outsourcing Business Process Outsourcing Transportation Call Center 59

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

JUNE 1, 2023

To find value-added solutions and upsell chances, define the goals, problems, and needs of the customers. Work cross-functionally with the sales, support, and product teams to promote the demands of the consumers and guarantee prompt issue resolution.

Technical Support 19

Technical Support Upselling Feedback Sales 19

Nicereply

NOVEMBER 13, 2023

Good customer service can generate positive word-of-mouth and repeat business, while bad customer service can result in lost sales. Happy customers are more likely to return and recommend your business to others, leading to increased sales and growth. If you are in a technical support role, then you need deeper product knowledge.

Customer Service 59

Customer Service Technical Support Upselling Personalization 59

SmartKarrot

JUNE 9, 2022

Ensure their teams deliver efficiently in alignment with key partners in Sales, Product, and Engineering. Drive value for customers by helping them achieve their business and technical outcomes. Work with the Sales Director to drive ARR growth through upsell, cross-sell and price increases.

Upselling 19

Upselling Engineering Technical Support Metrics 19

SmartKarrot

SEPTEMBER 19, 2022

Manage a portfolio of accounts with a focus on renewals and upsells conversations. Collaborate with Retention Specialist and Field Sales teams to design success plans with the goal of value delivery/realization. Work closely with the customers with the drive to help them change their workplace and achieve their business goals.

Upselling 19

Upselling Technical Support Accountability Coaching 19

SmartKarrot

MARCH 21, 2022

As a Customer Success Director, you will build and deliver upon mutually agreed upon success plans with buy-in from customers’ sales, marketing, and operational leadership. Act as an advisor and instill trust into customers on the technical workings of People.ai, People.ai into their sales/marketing stack. Support People.ai

Upselling 19

Upselling Technical Support Metrics Customer retention 19

SmartKarrot

NOVEMBER 22, 2021

This is not a sales role!). Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Twingate As a Customer Success Manager, you will own post-sales relationships with current customers from onboarding to securing renewals. Work with the sales team to identify expansion opportunities.

Real estate 19

Real estate Technical Support Consulting Consulting 19

Call Experts

MAY 20, 2022

The opportunity cost of a missed lead can be a significant factor in your sales process. Agents can also capture payment information, process orders, and cross-selling and upselling. They can also provide technical support to companies and organizations. Opportunity Cost of an After Hours Missed Lead.

Contact Center 98

Contact Center Answering services Call Center outsourcing 98

Amity

MARCH 3, 2014

Let your Technical Support Specialists handle actual technical issues. Align your Customer Success team with the Sales organization – As you build your Customer Success team understand how you will manage customers based on the account size and level of importance.

Technical Support 57

Technical Support SaaS Upselling Accountability 57

SmartKarrot

JANUARY 12, 2023

Role: Customer Success Specialist Location: Remote, England, United Kingdom Organization: OpenSolar As a Customer Success Specialist, you will provide direct training and support (web-based) for users of the platform. Conduct sales calls with new users to manage successful onboarding, implementation & support.

Technical Support 19

Technical Support Engineering Best practices Upselling 19

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity.

Journey mapping 52

Journey mapping Calibration Upselling Technical Support 52

SmartKarrot

FEBRUARY 21, 2023

Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. commercial expertise in upselling and/or renewals. Find reference and upsell chances, and you’ll be in charge of the account’s expansion and satisfaction. Create scalable and effective delivery processes.

Upselling 19

Upselling Technical Support SaaS Consulting 19

SmartKarrot

MAY 27, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. Maintain & gain knowledge of the languages & technologies supported by New Relic.

Technical Support 19

Technical Support Upselling Accountability Engineering 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Taking responsibility for contract renewal and upselling.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

DECEMBER 3, 2021

Continue to drive a company-wide culture of CS, working with Sales, Finance, Product (to influence roadmap), and Marketing to maximize resources available to the team. Identify commercial development opportunities by analyzing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

OctopusTech

SEPTEMBER 9, 2023

It helps them to focus on sales, marketing, product and service development, and other business operations. Instead of managing call center functions, companies can focus on marketing, sales, product development, and future planning which are critical for the growth and to survive in the competition.

Best practices 62

Best practices outsourcing Call Center virtual call center 62