AWS Machine Learning

MARCH 25, 2024

It uses machine learning–powered automatic speech recognition (ASR), automatic language identification, and post-processing technologies. In other cases, audio content processed by Amazon Transcribe may contain sensitive data that needs to be protected to comply with local laws and regulations.

Best practices 82

Best practices APIs Transportation Personalization 82

AWS Machine Learning

DECEMBER 13, 2023

With the right processes and tools, MLOps enables organizations to reliably and efficiently adopt ML across their teams. SageMaker Pipelines allows for straightforward creation and management of ML workflows, while also offering storage and reuse capabilities for workflow steps.

Construction 102

Construction Accountability Engineering Personalization 102

AWS Machine Learning

FEBRUARY 29, 2024

It allows you to seamlessly customize your RAG prompts and retrieval strategies—we provide the source attribution, and we handle memory management automatically. To enable effective retrieval from private data, a common practice is to first split these documents into manageable chunks. Choose Next.

APIs 115

APIs Healthcare Scripts Enterprise 115

AWS Machine Learning

NOVEMBER 6, 2023

By customizing the feature to recognize the unique terms, structures, and key information specific to these document types, you can meet your downstream processing needs with greater precision and minimal human intervention. Refer to Best Practices for Queries to draft queries applicable to your use case. MICR line format).

APIs 102

APIs Best practices Banking Accountability 102

AWS Machine Learning

NOVEMBER 30, 2023

Amazon SageMaker is a fully managed service that enables developers and data scientists to quickly and effortlessly build, train, and deploy machine learning (ML) models at any scale. We are launching two new ways to simplify the process of packaging and deploying models using SageMaker. This simplifies the deployment process.

Engineering 98

Engineering Best practices APIs Scripts 98

AWS Machine Learning

DECEMBER 22, 2023

In this post, we highlight new features of the Amazon SageMaker model parallel (SMP) library that simplify the large model training process and help you train LLMs faster. To learn more about the SageMaker model parallel library, refer to SageMaker model parallelism library v2 documentation.

Scripts 100

Scripts APIs Engineering Finance 100

AWS Machine Learning

MARCH 1, 2024

Some examples include a customer calling to check on the status of an order and receiving an update from a bot, or a customer needing to submit a renewal for a license and the chatbot collecting the necessary information, which it hands over to an agent for processing. The status changes from Pending to Active.

Chatbots 96

Chatbots APIs Self service Contact Center 96

Hodusoft

MAY 10, 2023

A better understanding of the job: Understanding call center terminologies can help call center agents and customers better understand the different processes and procedures in call centers. Queue – A queue in call centers refers to the line of calls waiting to be answered by agents.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

AWS Machine Learning

APRIL 18, 2024

When you’re done, you’ll wonder how you ever managed without it! Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. It’s straightforward to deploy in your AWS account.

APIs 110

APIs Accountability Analytics Entertainment 110

AWS Machine Learning

MARCH 10, 2023

To build an Amazon Fraud Detector model based on past data, refer to Detect online transaction fraud with new Amazon Fraud Detector features. For more information, refer to Train fraudulent payment detection with Amazon SageMaker. Example use cases for this could be payment processing or high-volume account creation.

APIs 115

APIs Banking Accountability Analytics 115

AWS Machine Learning

JANUARY 16, 2024

SageMaker empowers data scientists, developers, and organizations to develop, train, deploy, and manage machine learning models at scale. Offering a wide range of tools and capabilities, it simplifies the entire machine learning workflow, from data pre-processing and model development to effortless deployment and monitoring.

Scripts 103

Scripts Metrics Best practices Accountability 103

COPC

APRIL 1, 2024

The challenge of keeping pace with changing customer expectations looms large. With the advent of generative AI (GenAI) and large language models (LLMs), we are in an era of exponential change. Contact Center Training: A Digital Leap Forward The way we train new hires at contact centers has changed drastically.

Customer Experience 91

Customer Experience Gamification Benchmark Chatbots 91

AWS Machine Learning

DECEMBER 12, 2023

Deploy AWS Lambda and AWS Identity and Access Management (IAM) permissions using AWS CloudFormation. Refer to the following diagram for an overview of the solution architecture. For instructions on how to install npm , refer to Downloading and installing Node.js Review and acknowledge the changes and choose Submit.

Chatbots 101

Chatbots Enterprise APIs Best practices 101

AWS Machine Learning

OCTOBER 9, 2023

1] Solution overview Amazon Personalize is a managed service whose core value proposition is its ability to learn user preferences from their past behavior and quickly adjust those learned preferences to take account of changing user behavior in near-real time. Choose Preview to reflect the changes, then choose Update.

Personalization 89

Personalization Engineering Automotive Best practices 89

AWS Machine Learning

APRIL 16, 2024

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. Managing your Amazon Lex bots using AWS CloudFormation allows you to create templates defining the bot and all the AWS resources it depends on.

Management 87

Management Construction APIs Chatbots 87

AWS Machine Learning

FEBRUARY 15, 2024

Due to the velocity of change in IT, customers in traditional industries are facing a dilemma of skillset. Engineers look for abnormal data when investigating root causes for a fault or as warning indicators for future faults, and performance managers examine abnormal data to identify potential improvements.

Metrics 93

Metrics Analytics APIs Big data 93

Comm100

JUNE 15, 2022

A customer experience program refers to the applied processes and methods that enable an overall customer experience management strategy. Simply, it refers to how you manage the experience and happiness of your customers across the business, using a range of tools and practices to make life easier for your clients.

Customer Experience 89

Customer Experience Journey mapping Surveys Feedback 89

Fonolo

NOVEMBER 29, 2022

New call center managers have a lot to wrap their minds around. Coming in fresh to a new company allows you to implement improvements and make real change happen. Just as any great sports team is only as good as its coach, a call center team is only as good as its manager. Start with Some Self-Reflection.

Call Center 126

Call Center Contact Center Abandon rate Average Handle Time 126

AWS Machine Learning

AUGUST 11, 2023

To use the custom terminology feature, you should create a terminology file (CSV or TMX file format) and specify the custom terminology as a parameter in an Amazon Translate real-time translation or asynchronous batch processing request. The translation in French is changed to “elle était une excellente éducatrice.”

Construction 64

Construction Government Consulting Consulting 64

AWS Machine Learning

SEPTEMBER 27, 2023

Working with the top 60+ US healthcare networks, MDaudit needs to be able to scale its artificial intelligence (AI) capabilities to improve end-user productivity to meet growing demand and adapt to the changing healthcare landscape. Solution overview MDaudit built an intelligent document processing (IDP) solution, SmartScan.ai.

Healthcare 100

Healthcare Engineering SaaS Analytics 100

AWS Machine Learning

OCTOBER 2, 2023

It is architected to automate the entire machine learning (ML) process, from data labeling to model training and deployment at the edge. The focus on managed and serverless services reduces the need to operate infrastructure for your pipeline and allows you to get started quickly. Labeling jobs are used to manage labeling workflows.

Scripts 94

Scripts Construction Engineering APIs 94

AWS Machine Learning

OCTOBER 2, 2023

We show you how to use AWS IoT Greengrass to manage model inference at the edge and how to automate the process using AWS Step Functions and other AWS services. The sample use case used for this series is a visual quality inspection solution that can detect defects on metal tags, which you can deploy as part of a manufacturing process.

Engineering 91

Engineering APIs Management Enterprise 91

Quality Contact Solutions

OCTOBER 10, 2022

I’ve been a call center agent, Supervisor, QA Manager, Program Manager, Facilities Manager, Director of Operations, and Director of Client Engagement. I know what the proper structure of people looks like and their responsibilities, and I understand how having the right culture, technology, and process breeds success.

Call Center 98

Call Center Telemarketing outsourcing Scripts 98

Nicereply

MAY 23, 2022

These companies are growing faster than their support teams and processes are: The product is growing, partnerships are being added, and revenue increases. You end up filling in gaps for missing functionality within the product or putting band aid processes in place to support revenue team efforts. knowledge management.

SaaS 98

SaaS Education Feedback Metrics 98

Global Response

MARCH 26, 2024

Deciding to partner with a business processing outsourcing (BPO) vendor is a strategic move for companies of all sizes. It streamlines processes, saves money, and improves the overall quality of customer service. Today, we’ll explore BPO vendor management and how you can establish a successful and long-lasting partnership.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Fonolo

JANUARY 17, 2023

If there’s one thing managers need to understand about digital transformation, it’s how artificial intelligence is changing CX in the contact center. How Artificial Intelligence is Changing the Contact Center. When people talk about conversational AI, they’re usually referring to chatbots. Did someone say human touch?

Contact Center 154

Contact Center Interactive Voice Response Chatbots Average Handle Time 154

AWS Machine Learning

APRIL 11, 2023

Streamlit applications are useful for presenting progress on a project to your team, gaining and sharing insights to your managers, and even getting feedback from customers. For more information, refer to Amazon SageMaker Studio and SageMaker Notebook Instance now come with JupyterLab 3 notebooks to boost developer productivity.

Scripts 73

Scripts Automotive Engineering Healthcare 73

NobelBiz

FEBRUARY 15, 2023

It measures at how well each agent does on their own so that the training and evaluation processes can be changed. It sets up the framework for a common customer relationship reference point between the company and the call center, so that the two won’t have different ideas about what “quality” means.

Calibration 52

Calibration Call Center Call Logging Quality management 52

AWS Machine Learning

DECEMBER 1, 2023

Another challenge is the effort required to set up and manage the networking configurations. Typically, there is no simple mechanism for administrators to discover, implement, and manage the right networking and security configurations their teams need. Now let’s go through the new experience in more depth. Choose Next.

Enterprise 96

Enterprise APIs Accountability Government 96

Fonolo

JANUARY 28, 2021

An unsung hero of the contact center, managers are typically known for overseeing daily operations. So how can contact center managers help your business shine in the eyes of your customers? Why can contact center managers influence customer perception?? You may be thinking, “why contact center managers?”

Contact Center 175

Contact Center Management Call Center Feedback 175

AWS Machine Learning

MAY 18, 2023

Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. Multiple synchronization options are available to update your index when your data source content changes. For more information, see Overview of access management: Permissions and policies.

Engineering 76

Engineering Management Enterprise Best practices 76

Totango

AUGUST 21, 2020

This is part of the transformation in bringing these cloud entities together under one harmonized process and enabling the OneSAP mindset. And then we try to use that data and that insight that we get from our experience platforms and programs, bringing that into Totango to t ake advantage of it in our success processes.

Upselling 115

Upselling Accountability Metrics SaaS 115

JustCall

APRIL 9, 2024

Unexpected surges and drops are challenging and require proper management tools. Call volume fluctuations in call centers refer to changes in the number of incoming calls received over a specific period. Customer behavior: Changes in customer behavior, such as shifts in buying patterns or preferences, can impact call volumes.

Agent Empowerment 40

Agent Empowerment Self service Interactive Voice Response Call Center 40

AWS Machine Learning

AUGUST 3, 2023

Traditional document processing solutions are manual, expensive, error prone, and difficult to scale. AWS intelligent document processing (IDP), with AI services such as Amazon Textract , allows you to take advantage of industry-leading machine learning (ML) technology to quickly and accurately process data from any scanned document or image.

APIs 75

APIs Banking Enterprise Construction 75

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. This post focuses on the Operational Excellence pillar of the IDP solution.

Best practices 85

Best practices Metrics Feedback Enterprise 85

Global Response

APRIL 17, 2023

streamline your processes and workflows? Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. So how do you find that perfect fit?

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Vcaretec

JULY 18, 2023

Commit to Change Be ready since improvement does not happen without change. If your call center provider often changes the way things are done, especially at first, don't be startled. If your call center provider often changes the way things are done, especially at first, don't be startled. Have an action plan.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98