CSM Magazine

SEPTEMBER 26, 2023

Payment orchestration – a better way to conduct business A payment orchestration platform is a single software layer for processing secure, frictionless online payments from payer to payee. This is where payment orchestration takes centre stage. It allows businesses to grow without the need for significant infrastructure changes.

Banking 59

Banking APIs Interactive Voice Response Enterprise 59

Inbenta

AUGUST 18, 2023

As a part of the integration, companies will be able to seamlessly add Open AI, Google, or other leading Generative AI platforms into their customer experience workflows and control how, where, and when these platforms are used. Today’s news represents a massive leap forward for Inbenta’s AI platform approach.

Chatbots 52

Chatbots Scripts Enterprise Customer Experience 52

Call Design

NOVEMBER 4, 2021

A webservice can minimise this risk by allowing an additional business layer that can handle multiple users and accounts and limit access to only what the webservice requires. The business layer however allows for load balancing options to help with distribution and the ability to have different versions and languages of the same service.

industry standards 148

industry standards APIs SaaS Accountability 148

ShepHyken

DECEMBER 7, 2023

This week, we feature an article by Niraj Ranjan Rout, Founder and CEO of Hiver , a customer experience platform that helps teams collaborate and communicate across departments. To compound the issue, the human element brings another layer of complexity. He talks about how amazing customer experience can be sustainable.

Call Center 146

Call Center Transportation Upselling Education 146

CSM Magazine

APRIL 22, 2024

Explore key trends in online gambling customer service, including AI integration, personalization, and enhanced security, shaping the future of player satisfaction and loyalty. Data-Driven Personalization Online gambling platforms collect vast amounts of data on user behavior, preferences, and play patterns.

Customer Service 52

Customer Service Entertainment Chatbots Analytics 52

AWS Machine Learning

DECEMBER 13, 2023

To deliver value, they must integrate into existing production systems and infrastructure, which necessitates considering the entire ML lifecycle during design and development. In many scenarios, however, customers would like to integrate SageMaker Pipelines with other existing CI/CD tools and therefore, create their custom project templates.

Construction 99

Construction Accountability Engineering Personalization 99

CSM Magazine

MARCH 15, 2024

Over the past year, Sabio Group has been working closely with Avaya to help companies across industries unlock the full potential of the Avaya Experience Platform (AXP). Our Avaya Experience Platform Report Card This project reflects the immense flexibility we’ve seen with AXP implementations.

Customer Experience 52

Customer Experience Virtual Agent Healthcare Cloud contact 52

Momentum Telecom

JUNE 6, 2022

Momentum operates one of the most advanced telecommunications platforms in the world, constructed on multiple carrier-class data centers and self-healing fiber-optic ring networks. Designed with multiple layers of redundancy, our cutting-edge network provides maximum uptime and continuous operation to our customers, along with: .

Telecommunications 98

Telecommunications Construction Service level Technology 98

Balto

DECEMBER 20, 2023

New Feature Available Now From #1 Real-Time Guidance Platform St. Louis – Balto has added a new layer of visibility to the #1 real-time guidance platform for contact centers: Screen Recording. The feature integrates with Real-Time Guidance and is available as an add-on for new and existing Balto customers.

Contact Center 52

Contact Center Coaching Enterprise Sales 52

Inbenta

DECEMBER 21, 2023

According to a recent report, more than 80% of Fortune 500 companies had teams actively using ChatGPT, a Generative AI platform. [1] Enterprises looking to integrate LLMs, especially into a customer-facing setting, need to be aware of the risks and look for ways to ensure compliance. Regulators in the U.S.

Chatbots 52

Chatbots Scripts Enterprise Engineering 52

CSM Magazine

FEBRUARY 19, 2024

Customer service is integral to this experience and operators must strive to achieve an extremely high standard. Wagering on teams and players, especially while watching live, adds an extra layer of excitement to the game. There are of course many nuances in sports betting markets and offers that vary from platform to platform.

Customer Service 52

Customer Service Marketing 52

AWS Machine Learning

FEBRUARY 13, 2024

BigBasket was running this on a third-party platform, which incurred significant costs. The model network consists of a ResNet 152 architecture followed by fully connected layers. We froze the low-level feature layers and retained the weights acquired through transfer learning from the ImageNet model.

Engineering 98

Engineering Gamification Scripts Big data 98

CSM Magazine

MARCH 11, 2024

Does it seamlessly integrate with your systems for real-time inventory tracking and order management? Assessing Technological Integration and Adaptability As you navigate the domain of B2B fulfilment partnerships, attention to technological synergy is not just prudent—it’s non-negotiable. How robust is their technology stack?

B2B 52

B2B Technology Analytics Customer Service 52

DMG Consulting

JANUARY 1, 2024

The Report explores how workforce engagement management (WEM) suites are transforming into next-gen platforms that support the increasingly complex and varied requirements of contact centers and all other customer-facing departments that leverage them to improve the customer experience (CX), employee experience (EX), and productivity.

Consulting 59

Consulting Consulting Enterprise Marketing 59

Inbenta

OCTOBER 30, 2023

According to a recent report, more than 80% of Fortune 500 companies had teams actively using ChatGPT, a Generative AI platform. [1] Enterprises looking to integrate LLMs, especially into a customer-facing setting, need to be aware of the risks and look for ways to ensure compliance. Regulators in the U.S.

Chatbots 52

Chatbots Scripts Enterprise Engineering 52

JustCall

APRIL 9, 2024

TL; DR: Quick look at the top 10 VoIP dialers > JustCall: A powerful software that offers an all-in-one solution with advanced dialing, integrations, and AI functionalities. > Genesys Cloud CX: A contact center platform with a flexible VoIP dialer and self-service provisioning. > Definitely, a power-packed combination.

voip 40

voip Sales Scripts CRM 40

CSM Magazine

JANUARY 28, 2024

By integrating factors like device recognition or geographical location data, next-gen solutions can perform risk-based assessments and provide a frictionless login experience for legitimate users. The benefits of multi-factor authentication with a next-gen approach extend far beyond enhanced security.

industry standards 52

industry standards Best practices Finance Healthcare 52

CSM Magazine

FEBRUARY 13, 2024

This comprehensive platform not only provides a wide variety of sports and events to place bets on but also ensures that users can enjoy an engaging and dynamic betting experience anytime, anywhere. Bettors can watch games unfold in real-time and place bets accordingly, adding a layer of excitement and strategy to their betting experience.

Marketing 52

Marketing Banking Accountability Technology 52

Connect

DECEMBER 5, 2023

Why the cloud era has added a new layer of complexity to picking tech vendors – and how an independent partner can help. After software, platform, desktop, workspace, contact centre and infrastructure had all been given the “as a service” treatment, XaaS was identified, presumably by the mathematically minded, as “anything as a service.”

Cloud contact 66

Cloud contact Multichannel CRM Chatbots 66

TechSee

SEPTEMBER 21, 2023

This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise. As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers.

Engineering 109

Engineering Enterprise Chatbots Self service 109

CSM Magazine

JUNE 7, 2023

Omnichannel customer service integrates multiple communication channels into a unified and seamless customer experience, giving customers the opportunity to reach you by phone, email, live chat, social media, instant messaging apps, and more, and to switch between them as they see fit without having to repeat information or start over.

Customer Service 98

Customer Service Multichannel Banking Marketing 98

JustCall

JANUARY 23, 2024

If there is one platform that your business cannot miss out on, it has to be WhatsApp. WhatsApp Business Platform is a cloud-based API that is specially released by Meta to allow users to integrate WhatsApp into their operational workflows. Depending on your device, you can either download it on iOS or Android platforms.

APIs 52

APIs Accountability CRM Interactive Voice Response 52

3CLogic

JANUARY 9, 2024

Chances are, however, simply adding cloud capabilities as an additional layer on top of your current communications platform will have minimal impact on your business if little thought is given to how these are weaved into your workflows and processes. How many of these platforms do you actually need?

Contact Center 52

Contact Center Interactive Voice Response Self service CRM 52

AWS Machine Learning

SEPTEMBER 28, 2023

Accenture has integrated this generative AI functionality into an existing FAQ bot, allowing the chatbot to provide answers to a broader array of user questions. Data is ingested into the platform as a bulk upload on day 0 and then incremental uploads day 1+. The generated response is provided back to the user via the web platform.

Enterprise 94

Enterprise Real estate Chatbots Construction 94

CSM Magazine

JANUARY 15, 2021

Multichannel integration, to form that true omnichannel experience, involves getting back to the fundamentals of your consumers’ behaviour, then choosing channels based on what they really want. Adopting a strategic, integrated, analytics-driven approach that focuses on consumers helps build relevancy in their eyes. About the Author.

Multichannel 103

Multichannel Analytics Engineering CRM 103

JustCall

FEBRUARY 2, 2024

There are many questions – which has better dialer features, which sales dialer offers more integration with affordable pricing ? JustCall packs more dialer and platform features so your sales team can shine. Unified software platform: PhoneBurner might get you dialing, but that’s about where the party ends.

Sales 52

Sales APIs Engineering CRM 52

delighted

MAY 25, 2021

As Delighted experts, we knew we had to practice what we preach and continuously gather real-time feedback from you, the customer, on what you wanted next for an integration refresh. That’s why we’re thrilled to announce our newest integration update inspired by customer requests: Salesforce V2. Salesforce V2: What’s new?

Surveys 87

Surveys Accountability Feedback Sales 87

AWS Machine Learning

DECEMBER 1, 2022

Although farmers have traditionally collected data manually from their operations by recording equipment and yield data or taking notes of field observations, builders of agronomic data platforms on AWS help farmers work with their trusted agronomic advisors use that data at scale.

APIs 74

APIs Analytics Engineering Technology 74

CSM Magazine

DECEMBER 15, 2023

is one of the best platforms for gaining information. The crypto community is aware of this vulnerability and already exploring Quantum-resistant algorithms to protect the integrity of Bitcoin. What are the risks of using Bitcoin for supply chain management, especially related to data integrity? quantum-ai.io

Best practices 52

Best practices Technology Management 52

JustCall

APRIL 23, 2024

Advanced auto dialers also add more layers of productivity features to the calling workflow. The leads are imported to the CRM via an API integration or by simply uploading a CSV file to the dialer. But then, you see companies wanting to run content marketing campaigns on your platform so they can reach your audience.

B2B 52

B2B Sales CRM APIs 52

CSM Magazine

DECEMBER 22, 2023

Platform Engineering It involves creating platforms through applied sciences and involves making and overseeing do-it-yourself platforms within a company. Each platform is like a special layer, crafted and looked after by a specific product team. The AI simplifies tasks within the blockchain.

Technology 52

Technology Engineering Education Healthcare 52

AWS Machine Learning

JANUARY 12, 2023

This is guest post by Andy Whittle, Principal Platform Engineer – Application & Reliability Frameworks at The Very Group. Amazon Comprehend was identified as part of an internal platform engineering initiative to investigate how AWS AI services can be used to improve efficiency and reduce risk in repetitive business activities.

Engineering 105

Engineering APIs Accountability Metrics 105

CSM Practice

DECEMBER 19, 2021

A stack of well-integrated software is developed to guide customers to success. You’ll be able to provide a ‘High-touch’ engagement platform to customers. Managing their needs, dedicated CSMs, CRM platform, CS platform, Support tool, Billing platform, community, etc. . Hene, a centralized data layer is necessary.

CRM 98

CRM Brand ambassadors Best practices SaaS 98

CSM Magazine

MARCH 20, 2024

The integration of machine customers necessitates a shift from traditional customer service paradigms that prioritize human emotions and relationships toward an approach that emphasizes seamless, efficient, and unambiguously logical interactions.

Transportation 52

Transportation APIs Automotive Entertainment 52

NobelBiz

JANUARY 30, 2024

User-Driven Blocklists: Individuals have the option to block numbers directly, which adds another layer of complexity for businesses trying to reach their audience. Platforms that have built-in features to address and rectify call blocking issues have become invaluable assets for many businesses in this field.

Call Center 104

Call Center Interactive Voice Response Telecommunications Contact Center 104

JivoChat

FEBRUARY 22, 2023

Improved Customer Satisfaction: By partnering with experienced customer service providers with access to advanced analytics and CRM integration tools, businesses can ensure that customers are provided with effective and quick solutions (like a personalized website customer journey for instance) – leading to improved customer satisfaction rates.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

AWS Machine Learning

OCTOBER 14, 2022

This post was co-written with Tobias Wenzel, Software Engineering Manager for the Intuit Machine Learning Platform. Intuit’s goal of becoming an AI-driven expert platform is heavily dependent on a strategy of increasing velocity of initial model development as well as testing of new versions. Integration and performance testing.

Metrics 81

Metrics Engineering Healthcare Analytics 81