ShepHyken

NOVEMBER 6, 2023

It is vital for every organization, whether it is a business or a nonprofit, to measure their customer experience and think about what they could do better.” Quotes: “In today’s world, the customer is king, and retaining them is so important.

Feedback 330

Feedback Healthcare Analytics Customer Service 330

PeopleMetrics

JANUARY 10, 2018

The notion of Customer Experience has found its way to nonprofit foundations. Volunteers are the beating heart for most nonprofits, and the success of a program doesn’t just hinge on the social cause that has inspired the volunteer to participate, but also whether the experience was inspiring for the volunteer.

Best practices 74

Best practices Management Surveys Feedback 74

Hero Digital

NOVEMBER 5, 2018

The post Acquia Engage Recognizes Our Nonprofit Work appeared first on Hero Digital. To learn more about our strategic approach behind building a philanthropic online experience, check out our Houston Methodist case study. You can also learn more by finding us at the Acquia Engage conference in Austin, Texas or dropping us a line.

Healthcare 40

Healthcare 40

Cisco - Contact Center

MARCH 6, 2023

Before I found my way into tech, I worked in completely different fields, like healthcare and the nonprofit space. So when I took the plunge and joined Cisco, the sheer mountain of technical content… Read more on Cisco Blogs

Healthcare 98

Healthcare 98

CCNG

FEBRUARY 24, 2022

Kate is passionate about Diversity and Inclusion initiatives and is glad she can combine that with her work at nonprofit NTI. Most importantly for hidden workers, keep a human in the loop!

Chatbots 369

Chatbots Contact Center Technology Personalization 369

Cisco - Contact Center

MARCH 20, 2023

The Transformational Tech series highlights Cisco’s nonprofit partners that use technology to help transform the lives of individuals and communities. Toward Cisco’s vision of an inclusive future for … Read more on Cisco Blogs

Technology 66

Technology 66

Stratifyd

JULY 10, 2019

At Stratifyd, our goal is to use AI and machine learning to answer the questions nonprofits have been asking for years: How can we provide targeted aid after a disaster? How can we quickly reunite families who were separated from one another?

Government 40

Government Analytics Accountability Feedback 40

Toister Performance Solutions

NOVEMBER 3, 2022

It was a special burger he created with Shake Shack to raise money for No Kid Hungry , a nonprofit dedicated to ending childhood hunger. Working with a celebrity to create a special burger and get national news coverage to raise money for a nonprofit certainly aligned with that mission. A Today Show crew was there to film the segment.

Airlines 99

Airlines Customer Service 99

The Northridge Group

APRIL 8, 2024

Organizations (I use this term instead of “companies” because the technology is pervasive, spans commercial, healthcare, government, nonprofit, legal, finance etc.) Investors are flocking to firms who label themselves as AI. Let’s break it down. are simply looking for efficiencies. Full stop.

Technology 105

Technology Finance Government Healthcare 105

Beyond Philosophy

MARCH 9, 2018

The researchers found that men were more apt to give money to a nonprofit with a masculine logo of a wolf than to one with a logo featuring a tree and a fancy font. That’s the subconscious message of Stevie Ray Vaughan or a pro athlete appearing in an anti-littering ad. Use more masculine fonts, logos and colors in branding.

Transportation 445

Transportation Consulting Consulting Marketing 445

ForeSee

FEBRUARY 17, 2014

The post How Nonprofits Can Increase Online Donations and Other Random Acts of Kindness appeared first on ForeSee. by Kecia Brady, Marketing Representative, ForeSee In addition to being Presidents Day in the United States, it’s also Random Acts of Kindness Day. I like this quote from our first. ForeSee Solutions'

Marketing 40

Marketing 40

TeleDirect

DECEMBER 14, 2023

These agents also call regarding scheduled appointments to improve show rates and perform fundraising for nonprofits. Sales savvy, they are skilled at instilling interest, upselling and closing the deal or scheduling an appointment, depending on your company’s preferences. Why is outbound calling important for business?

Business Process Outsourcing 62

Business Process Outsourcing Telemarketing Call Center Best practices 62

CCNG

NOVEMBER 9, 2022

America's Charities reports that 71% of surveyed employees say it's imperative or very important to work where the culture supports giving and volunteering, and 90% of businesses indicated that partnering with reputable nonprofits enhances their brands.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

Toister Performance Solutions

MARCH 26, 2020

Food banks and nonprofit community kitchens need volunteers to prepare and distribute food. The nonprofit depends on its local community to make that happen: Local hotels and restaurants donate unused food. It's free to participate, but registration is necessary. Think about skills or experiences can you share. Who do you know?

Surveys 83

Surveys Banking Customer Service 83

NICE inContact

FEBRUARY 4, 2021

From Fortune 500 companies to small businesses to nonprofits, public-facing organizations faced a daunting task. In 2020, contact centers around the world tore up their customer service scripts. They had to address the urgent needs of their customers, all while providing a safe work environment for their employees and agents.

Customer Service 71

Customer Service Customer Experience Scripts Contact Center 71

Nextiva

NOVEMBER 20, 2018

That’s why Nextiva Cares decided to host a food drive to benefit the local nonprofit organization, which […]. One in every six children struggle with food insecurities, according to Kitchen on the Street.

voip 105

voip Sales Marketing Customer Experience 105

GetFeedback

MAY 8, 2019

We’ve uncovered new insight for retail, technology, banking, healthcare, manufacturing, nonprofit, and the list goes on. Hundreds of companies, including large enterprises, small businesses, nonprofits, and government agencies, shared how they collect and utilize customer service feedback to make a long-lasting impact.

Best practices 107

Best practices Customer Service Surveys Feedback 107

Method:CRM

JUNE 10, 2015

Are you an accountant working with nonprofits who needs help getting their accounting practices whipped into shape? Method:Donor – Donor Management Software for Nonprofits Using QuickBooks , hosted by Gregg Bossen. Ensuring nonprofit clients enter donor and donation data correctly in QuickBooks can be a headache.

Accountability 64

Accountability Education Best practices Management 64

CSM Magazine

JANUARY 27, 2023

One of the best investments a business or nonprofit board can make is in an effective, user-friendly portal, which is essential to the seamless operation of board committees. Board portals are available for companies, governments, financial institutions, healthcare facilities, real estate firms, nonprofit groups, and more.

Real estate 52

Real estate Government Healthcare Surveys 52

Beyond Philosophy

OCTOBER 11, 2018

The nonprofits print those and send them to you in hopes that their gift will inspire you to support their charity. Organizations offer some of their knowledge through free eBooks, videos, articles, and podcasts about their area of expertise to get new clients.

Sales 344

Sales Call Center Marketing Personalization 344

TeleDirect

OCTOBER 20, 2021

Hiring a call center is one of the most important decisions your business or nonprofit can make. TeleDirect is the outsourced call center of choice for small, medium and large businesses, not to mention numerous nonprofits everywhere.

Call Center 48

Call Center outsourcing Customer retention Accountability 48

JivoChat

JULY 31, 2022

5 - You can also add a topic, and click on “support a nonprofit” The “support a nonprofit” feature enables you to promote a charity organization, and users can donate to it. . 6 - Check if the sound and the lighting of the place you chose to record are good.

Banking 75

Banking Accountability Feedback Personalization 75

Hero Digital

NOVEMBER 26, 2019

This fall, Hero Digital was honored with three leading industry awards celebrating digital experience work across the healthcare and nonprofit sectors. Leader of the Pack: Nonprofit/NGO, Lions Clubs International. 2019 eHealthcare Leadership Awards. Acquia Engage Awards.

Customer Experience 52

Customer Experience Healthcare Self service Marketing 52

C Space

APRIL 29, 2020

Through Binance Charity , a nonprofit blockchain-powered donation arm of the company, an initiative titled “ Binance for Wuhan ” kicked off by supplying 20,000 testing kits, 366,000 pairs of gloves, 5,280 bottles of hand sanitizer and 388 oxygen concentrators among other kinds of supplies. million XLM tokens.

Finance 52

Finance Banking Advertising Education 52

CSM Magazine

OCTOBER 18, 2021

Along with BPO, other specialty divisions include Agriculture, Nonprofit, Education, Appointment Setting, Energy, and Third-Party Verification. Headquartered in Willow Grove, PA, AnswerNet is a full-service provider of inbound, outbound, automated, and BPO call center services. and Canada.

Airlines 52

Airlines Education Call Center Enterprise 52

ForeSee

JUNE 14, 2018

We’re writing to you fresh from of our annual CX Forum on June 13, and couldn’t be more invigorated about how federal agencies, higher ed and nonprofits are all dedicated. The post How The Public Sector Competes and Wins on Customer Experience (CX) appeared first on ForeSee.

Customer Experience 61

Customer Experience Government 61

Tethr

JUNE 23, 2020

Any Tethr staff member who donates up to $250 to a qualifying nonprofit will have their donation matched by Tethr thanks to an anonymous donor’s $5 thousand grant. The idea is to bring positive change to the employees’ respective communities. A matching contribution program was also launched.

Education 66

Education 66

ChurnZero

NOVEMBER 19, 2018

As the largest technology council in the nation, NVTC serves about 1,000 companies from all sectors of the technology industry, as well as service providers, universities, foreign embassies, nonprofit organizations and governmental agencies. Through its member companies, NVTC represents about 300,000 employees in the region. About ChurnZero

Education 58

Education Government Technology Personalization 58

Nicereply

APRIL 2, 2020

Also, nonprofit organizations of any size are eligible to receive three months of Standard or Plus plan for their workspace, completely free of charge. and nonprofits stay connected to their customers and audiences. Slido is an audience interaction tool for meetings, events, and classrooms.

Education 80

Education Call Center Accountability Customer Support 80

Win the Customer

FEBRUARY 6, 2018

Beyond uplifting local nonprofits and putting a smile on people’s faces, being involved in ongoing philanthropic ventures is something that’s top of mind for many of today’s job seekers. Look for ways your business can benefit the community by partnering with one or several nonprofits. Get Involved in Your Community.

call center software 88

call center software Analytics Call Center Customer Experience 88

Talkdesk

JANUARY 28, 2021

Talkdesk is a member of the International Association of Privacy Professionals and joined the Data Privacy Day initiative, led in North America by the National Cyber Security Alliance (NCSA) , a nonprofit, public-private partnership dedicated to promoting a safer, more secure and more trusted internet.

Contact Center 98

Contact Center Accountability Personalization Management 98

ClearAction

FEBRUARY 13, 2023

In businesses, governments, and nonprofits, “winning” is a matter of meeting or exceeding customer expectations. In competitions like the Super Bowl and World Cup, every player knows how they contribute to winning. Even the entertainment and end-to-end fan experience are highly coordinated orchestrations.

Customer Experience 71

Customer Experience Journey mapping Entertainment Enterprise 71

Talkdesk

JANUARY 28, 2020

Talkdesk participates in a growing global effort among nonprofits, academic institutions, corporations, government entities, municipalities and individuals to raise awareness for data privacy concerns at home, at work, at school, and in their communities. Know more about Talkdesk Security Policies.

Government 53

Government Best practices Accountability Personalization 53

ConvergeOne

MARCH 10, 2022

ConvergeOne has always treated us like we’re their number one client, and as a nonprofit organization, that isn’t always the case with other providers. “Everything just works. There aren’t any repetitive issues to deal with anymore. Everything is stable now.”. ConvergeOne always has time for me and that’s why I keep coming back.

industry standards 99

industry standards Real estate Benchmark Customer centricity 99

SharpenCX

JULY 15, 2020

After college, Blumenthal joined VisionSpring , a nonprofit that increases access to affordable eyewear. Warby Parker records the number of glasses sold and makes a monthly donation to its nonprofit partners. Developing a company with an eye on underprivileged vision was the path CEO Neil Blumenthal seemed to set early in his career.

Customer Experience 108

Customer Experience Contact Center Employee engagement Contact center software 108

Balto

MAY 25, 2022

Louis-based nonprofit creating economic opportunity through free, accessible tech training and job placement serving individuals historically shut out of the industry. More importantly, it’s a win for our charity, LaunchCode.”. Pat Kerr represented Balto in the showdown. The Talkdesk team announced the win at the live event.

Coaching 52

Coaching Contact Center Cloud contact Engineering 52

Revation Systems

JUNE 15, 2020

Headquartered in Arizona, Banner Health is one of the largest nonprofit health systems in the country with more than 50,000 employees. Fairview Health Services is an award-winning, nonprofit, integrated health system providing exceptional health care throughout Minnesota. Contact us to learn more or to schedule an appointment.

Healthcare 62

Healthcare Abandon rate call center solutions Education 62