Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies.

B2B 83

B2B SaaS Education Brand ambassadors 83

LiveChat

SEPTEMBER 19, 2018

Companies that take customer service seriously and make it a priority in the early stages of existence, shouldn’t forget about customer success management. Customer success management is the next layer on the top of a successful customer support team. Customer success is a proactive approach to customer relationship management.

SaaS 106

SaaS Management CRM Sales 106

JustCall

MAY 26, 2022

JustCall ( [link] ) is a cloud-based phone system for sales and support teams. We are growing fast – 5x last year – so we are expanding our Inside Sales Team to help us accelerate our growth. Our sales cycle is pretty short & sorted. We are looking for folks who have atleast some exposure to SaaS & Sales.

Sales 98

Sales SaaS Accountability Engineering 98

ChurnZero

MARCH 10, 2021

ChurnZero is proud to have won the APPEALIE SaaS Marketing Leader Award and see many of our customers win the SaaS Customer Success Leader Award. . APPEALIE announced the twelve winners of the 2020 SaaS Leader Awards, a software leadership award honoring the top Marketing and Customer Success executives in the industry. .

SaaS 98

SaaS Chief Customer Officer Employee engagement Enterprise 98

JustCall

FEBRUARY 17, 2022

Want to ramp up to more than 100 cold calls in a day with a powerful sales dialer? Well, we know how difficult it gets to meet sales quotas, when you’ve got to deal with the mess of finding lead numbers, then dialing them manually, and ending up on a dial tone. What is a Sales Dialer? How do modern sales phone dialers work?

Sales 104

Sales Abandon rate Real estate voip 104

CustomerSuccessBox

MARCH 7, 2022

Customer retention is the lifeblood of a SaaS company. Where the foundation of SaaS customer retention is renewals. SaaS renewal’ is a term relating to Software-as-a-Service companies that operate with a subscription-based financial model. How is the renewal process important in SaaS? Renewals Manager.

SaaS 52

SaaS Upselling Customer retention Accountability 52

CSM Magazine

AUGUST 24, 2023

SAP CPQ improves sales performance via smart automation of custom-tailored pricing for multi-aspect products. Running a profitable business nowadays requires not only a marketable product but also advanced technologies to streamline the sales process. Armed with the SAP Configure Price Quote software, sales experts can do wonders.

Sales 52

Sales SaaS Upselling Analytics 52

ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . PieSync is a SaaS business that offers solutions to synchronize cloud applications. Like many B2B SaaS businesses, happy customers are at the core of PieSync’s success. This is often the case for many B2B SaaS businesses. “We

SaaS 98

SaaS Upselling B2B Metrics 98

Totango

JULY 31, 2020

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. How SaaS Enterprises Can Streamline New User Onboarding. The benefits of a fast, simple onboarding process are myriad.

SaaS 127

SaaS Healthcare Customer retention Enterprise 127

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

ChurnZero

NOVEMBER 4, 2022

Discover the lessons these three SaaS CEOs have learned from leading customer-centric businesses through an economic slump, and how you can apply them. A SaaS business’s greatest source of intel is direct customer feedback. This is maybe the most important skill that, especially mid-level, managers can learn,” says Chris.

SaaS 98

SaaS Customer centricity Finance Best practices 98

JivoChat

AUGUST 10, 2023

Are you looking for solid ways to boost ecommerce sales without draining your time and budget? From generating brand awareness to converting leads, affiliate marketing can help ecommerce businesses scale their sales generation efforts without sacrificing company resources. Ready to learn more?Let’s Let’s begin!

Sales 75

Sales Marketing SaaS Construction 75

Help Scout

APRIL 27, 2021

For B2B SaaS companies, user adoption is one of the most important elements to get right in order to grow sustainably. Appcues found that activation (when customers experience the core value of the product) is the most important pirate metric for SaaS growth. 6 user adoption strategies for B2B SaaS businesses.

SaaS 94

SaaS B2B Accountability Marketing 94

CSM Magazine

OCTOBER 4, 2023

Manual certificate management is on its last legs in 2023. Once the new system comes into force sometime in 2024, the certificate tracking and management workload will immediately quadruple. In this scenario, switching from manual to automated certificate management is the only smart move for a plethora of reasons.

Management 59

Management Enterprise SaaS Sales 59

JustCall

OCTOBER 6, 2022

?SaaS companies are in a race for growth. That’s why we see many SaaS businesses starting their business with just the right features: enough to make the product useful, but not too much – so they don’t scare away early adopters. Every company wants a great customer experience SaaS. Wrapping Up.

SaaS 52

SaaS Customer Support Enterprise Analytics 52

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

CustomerSuccessBox

APRIL 18, 2022

The best way to persevere within the SaaS industry is through better networking and productive collaboration. Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! A planned two-day event is important considering the future of SaaS businesses. CXO Summit.

SaaS 52

SaaS Education Technology Marketing 52

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! Yet, success remained elusive.

SaaS 52

SaaS Customer retention Metrics B2B 52

JustCall

APRIL 9, 2024

. > Nextiva: It streamlines communication and offers personalized interactions with AI features. > Webex by Cisco: A cloud-based calling solution with call center features. > > PhoneBurner: A powerful predictive dialer with compliance features and copper wire quality. >

voip 40

voip Sales Scripts CRM 40

Cincom

APRIL 12, 2021

When a delivery driver suggests a new route that would save on both gas and money, and management listens, that is a lean principle. Let’s take a look at three ways digital lean concepts can help the customer, and because they help the customer, they help sales. Since then, many businesses have jumped on the digital-sales bandwagon.

Sales 99

Sales Technology B2C Customer Experience 99

CustomerSuccessBox

AUGUST 27, 2021

One of the most debated topics that are prevailing around the SaaS world is about- Who should be owning renewals? Customer Success team or the Sales team. A study shows that the companies that most of the SaaS Companies follow one of these three types of Renewal ownership model-. Combining Sales with Customer Success.

Sales 52

Sales Management SaaS Customer retention 52

aircall

NOVEMBER 28, 2022

Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. Overall, they managed to push both their IQS and CSAT into higher realms of excellence – their IQS now beating the benchmark. This is possible because they have both QA Specialists and managers conducting reviews.

SaaS 62

SaaS Calibration Customer Service Benchmark 62

Totango

FEBRUARY 7, 2019

You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer. Understand your customer’s journey.

Best practices 81

Best practices SaaS Customer retention Upselling 81

Education Services Group

JANUARY 13, 2023

As businesses embrace the everything-as-a-service transformation, some find it more difficult than others to make the shift to SaaS. There’s a term for when a business takes the leap from traditional to SaaS: swallowing the fish. 5 tips for CS leaders managing the transition from traditional to SaaS.

SaaS 52

SaaS Enterprise Best practices Sales 52

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Be Lean and Agile to Reduce Customer Churn in SaaS.

SaaS 77

SaaS Best practices Enterprise Finance 77

ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. Customer Success Compensation Catches Up to Sales. So much more happens after that initial sale.

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Managing your customers and their success path as a SaaS company is a meticulous process. SaaS businesses across the globe lose a chunk of their revenue due to poor customer service or experience.

SaaS 52

SaaS Upselling Education Accountability 52

CrazyCall

AUGUST 16, 2019

One way to expand your knowledge is to listen to the best sales podcasts. To help you become a better salesman , saleswoman, executive, representative, and manager I’ve listed 41 best sales podcasts hosted and recommended by actual sales pros. Ready to level up your sales career? The same goes for salespeople.

Sales 115

Sales B2B Coaching Personalization 115

JustCall

FEBRUARY 11, 2022

Bagging a sales job is like closing a sales deal. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place. In this guide, you’ll learn everything about how to land a high-value sales job.

Sales 52

Sales B2C call center software B2B 52

CSM Magazine

MARCH 12, 2021

Here are five must-have SaaS (Service as a Software) tools for teams working from home. #1: 1: Trello for Interactive Project Management. You can also view, edit, and manage tasks thanks to customizable lists, boards, and cards. Use it as a company overview platform, a sales pipeline, or even for product development.

SaaS 52

SaaS Scripts Enterprise Accountability 52

JustCall

FEBRUARY 16, 2021

We are excited to announce that JustCall is listed as the 36th fastest growing SaaS company in the $1M-$10M bracket. 2020 Latka 250: List of Fastest-Growing SaaS Companies. In addition to the podcast, each year Latka publishes the Latka 250 - a list of the fastest-growing SaaS companies. That's How We Made It!

SaaS 52

SaaS CRM Sales Marketing 52

CSM Magazine

OCTOBER 24, 2022

IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to eliminate background noise in call centres. IRIS Audio Technologies , the team behind the AI-powered voice isolation software IRIS Clarity , has appointed Neil Titcomb as SVP Global Sales.

Sales 52

Sales Technology SaaS Analytics 52

CSM Practice

AUGUST 3, 2020

That said, many experts in this field are taking time to brainstorm to come up with a specific answer to the question, “is it sales or customer success’ responsibility?”. The land and expand process, like a sales process, should have defined stages, activities, and objectives. Duration of Sales Cycle. Type of Upsell.

Upselling 98

Upselling Sales Chief Customer Officer SaaS 98

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. When browsing for an efficient tool, people look for key parameters such as ease of use, time-saving ability, lead qualification features, training and meetings, and so on.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

DECEMBER 7, 2022

Well, by developing a sales strategy that’s dynamic. A robust sales strategy is a guiding light for acquiring new customers who can contribute to the revenue pipeline. All businesses must develop a sales strategy regardless of their size, nature, or industry. It will help you find better ways of closing sales deals.

Sales 52

Sales Inbound sales Self service Outbound sales 52

ChurnZero

SEPTEMBER 14, 2021

When asked to sell to customers, Customer Success Managers (CSMs) are often scared of coming off as too pushy or getting a “no.” There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish their customer’s trust and set fire to the relationships they’ve worked so hard to build. .

Sales 94

Sales Upselling Morale SaaS 94