VirtualPBX

MAY 24, 2023

In today’s digital age, businesses are constantly striving to provide the best customer experience while ensuring compliance with regulatory requirements. Through this blog, we will explore what “Text STOP to Opt-Out” means, why businesses should embrace it, and how VirtualText can simplify the process to meet TCPA requirements.

Customer centricity 98

Customer centricity Marketing Management Customer Experience 98

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. CSMs can then embrace their strategic role as a consultant, devoting more time to coaching customers on how to achieve their business outcomes by maximizing product value.

B2B 94

B2B CRM Enterprise Upselling 94

NobelBiz

MARCH 26, 2024

While there’s no one-size-fits-all solution to address all operational and customer-related challenges for businesses, Customer Experience Automation (CXA) has emerged as a compelling strategy for a lot of businesses these days. Table of Contents What Is Customer Experience Automation (CXA)?

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

24-7 InTouch

APRIL 12, 2024

Social commerce is a powerful sector of the digital world, creating an innovative blend of social media and online shopping that continues to evolve. With the help of AI and automation, social commerce has the potential to transform likes and shares into sales and loyal customers.

Analytics 52

Analytics Sales 52

Comm100

MAY 25, 2022

In the past few years, massive social changes have upset the business community. Prices have soared in other areas too, particularly as inflation approaches double-digit numbers in some places. Supply chain issues and other upsets in how day-to-day business is done have placed tremendous demands on customer service representatives.

Customer Service 52

Customer Service Contact Center Interactive Voice Response outsourcing 52

Expivia

FEBRUARY 15, 2024

The Evolutionary Shift in Contact Center BPO Strategy The landscape of Business Process Outsourcing, especially within contact centers, is witnessing a monumental shift. It offers a pathway to transform service delivery models, making them more responsive, efficient, and attuned to the digital era’s demands.

Contact Center 52

Contact Center Business Process Outsourcing outsourcing Technology 52

Vistio

JANUARY 16, 2024

In this era of digital transformation, customer experience has become more crucial than ever before. Businesses need to ensure that they are staying ahead of the curve and leveraging the power of technology to provide personalized and efficient services in every interaction.

Contact Center 52

Contact Center Customer Experience Average Handle Time Analytics 52

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization.

Customer Experience 116

Customer Experience Analytics Technology Average Handle Time 116

Anexa BPO

JANUARY 30, 2023

The global economy has experienced a number of recessions throughout history, and businesses of all sizes have been forced to adapt to survive during these tough times. Information technology (IT) can help be a valuable business tool during a recession in several ways.

Technology 52

Technology outsourcing Customer centricity Sales 52

CSM Magazine

NOVEMBER 23, 2023

In today’s fast-paced business world, effective warehouse management is a critical component of success. Traditional warehouse management solutions are evolving to meet the demands of the digital age. Automation in data collection, inventory tracking, and order fulfillment minimizes the margin for human error.

Transportation 52

Transportation Analytics Morale Customer centricity 52

Calabrio

NOVEMBER 25, 2020

Once seen as a last-resort option, self-service has become popular and even preferred by many in the digital age where we have near-endless amounts of information at our fingertips. The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change.

Contact Center 52

Contact Center Self service Analytics Banking 52

Expivia

FEBRUARY 18, 2024

Transforming Customer Service: The Evolution of Contact Center Outsourcing In the rapidly evolving business landscape, where technological innovation outpaces traditional business models, the contact center outsourcing industry is undergoing a monumental shift.

Customer Support 40

Customer Support outsourcing Strategic Value Contact Center 40

JivoChat

JUNE 21, 2023

It’s fair to say that AI is everywhere right now, and while many of us are still wary of its increasing capabilities, businesses across a number of industries are discovering how AI can actually help to streamline the way they work. They can also perform backlink analysis and identify content gaps.

Engineering 75

Engineering Best practices Technology Personalization 75

Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. Next, we’ll explore how a digital-first approach has become the new paradigm for customer success.

SaaS 95

SaaS Journey mapping Best practices Customer advocacy 95

Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. So, how can your business win over this growing contingent of experience-focussed customers?

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Anexa BPO

SEPTEMBER 5, 2023

In today’s fast-paced digital landscape, customer service has evolved from a traditional, human-centric approach to a tech-driven, AI-powered strategy. AI-driven chatbots, one of the most prominent AI applications, are revolutionizing how businesses interact with customers.

Customer Service 52

Customer Service Chatbots outsourcing Customer centricity 52

NobelBiz

FEBRUARY 6, 2024

“Having the right partner to guide you through The Campaign Registry process and monitor your campaigns is the path of least resistance,” she advises, stressing the complexity of navigating these waters solo. This is why Depies emphasizes the necessity of partnering with experts to ensure compliance.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

Uniphore

JUNE 9, 2021

With the COVID-19 pandemic forcing rapid digital transformation and the complexity of customer interactions on the rise, most companies recognize the need for new approaches. In the contact center, the leading driver of improvements has been automation. What’s the difference between a result and an outcome?

Contact Center 98

Contact Center Enterprise Education Metrics 98

Upstream Works

JANUARY 7, 2021

One of the biggest drivers for AI is automation. Automation may take many forms, including providing intuitive self-service options for customers, as well as allowing organizations to further scale their operations—not to just provide 24/7 service, but to also handle higher call volumes. Managing Routine Inquiries.

Contact Center 78

Contact Center Journey mapping Self service Scripts 78

Aspect

OCTOBER 1, 2018

Over the last few years, digital transformation has been one of the biggest buzzword in business. As the enormous potential of Artificial Intelligence (AI), Robotic Process Automation (RPA), context-based omni-channel operations, analytics etc. Digital transformations fail for a number of reasons.

Technology 105

Technology Enterprise Analytics Metrics 105

JustCall

APRIL 3, 2024

With auto dialers, your agents can effortlessly connect with live prospects, avoiding busy signals or voicemails. However, selecting the right auto dialer for your business can be difficult. We will also dive into how they increase the efficiency and effectiveness of your sales and dialing processes.

Sales 52

Sales CRM Scripts APIs 52

aircall

MAY 12, 2021

In the early days of digitalization, companies that were pacesetters quickly learned that accelerating digital transformation gave them a competitive advantage. Digital tools are easy to integrate and they’re user-friendly. What Is Digital Transformation? Why Small Businesses Need to Invest in Digital Transformation.

Best practices 62

Best practices Entertainment Technology APIs 62

Anexa BPO

JUNE 22, 2023

The newest CX trends are sweeping the business world, and they’re all about ensuring that all customer service activities are focused on deepening the customer-brand connection. Studies show that more than 70% of consumers are willing to embrace digital or self-service tools, allowing them to be in more control of their customer journey.

Sales 52

Sales outsourcing Customer centricity Self service 52

Totango

MARCH 25, 2021

As the world entered “lock-down” this time last year, little did we know we would all be sheltering in place, working digitally, remotely, and locked within the walls of our homes for the remainder of 2020 and beyond. No one knew what the “new normal” meant for the market, industry, businesses, or customers.

Real estate 62

Real estate B2B Enterprise Marketing 62

JustCall

AUGUST 8, 2023

In the rapidly evolving realm of e-commerce, businesses are continually searching for innovative ways to provide exceptional customer experiences. In this blog post, we will delve deeper into the capabilities and advantages of Conversational AI in eCommerce. billion by 2024.

Chatbots 52

Chatbots Customer retention Coaching Feedback 52

Anexa BPO

MARCH 24, 2023

This pivot has seen organizations leaning more and more on digital technology to meet consumer expectations and stay ahead of the competition. Without customer understanding, it’s impossible to deliver true CX – automation over empathy for the customer creates a disconnect – and sometimes one that doesn’t resolve. How to achieve this?

Technology 52

Technology Bilingual agents outsourcing Chatbots 52

Upstream Works

JANUARY 26, 2021

It has forced businesses to rethink their processes, strategies, and goals. Meanwhile, customer expectations have also changed, forcing contact centers to adapt innovative technologies and prioritize digital transformation. The Accelerated Need for Digital CX in 2021. Make it easy to do business online. Automation.

Contact Center 78

Contact Center Self service Technology Surveys 78

Lumoa

NOVEMBER 30, 2022

The question for online retailers is: how can we embrace this trend and deliver for our customers? Typically, you would see this in the form of a ‘Live Chat’ pop-up that provides automated responses to customer queries. For many, the answer is found in conversational AI.

Customer Experience 83

Customer Experience Chatbots Virtual Agent Sales 83

Totango

NOVEMBER 3, 2022

While teams may often refer to “the customer journey,” how do you ensure alignment and shared understanding of what that means across your business? In our digital world, people expect instant results, so you need to deliver value to your customers early in their journey. Deliver business outcomes, not cadence calls.

Journey mapping 62

Journey mapping Chief Customer Officer Healthcare Sales 62

NobelBiz

APRIL 18, 2023

Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service. While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

NobelBiz

MARCH 12, 2024

Customer demands are ever-changing and more often than not, they become more and more difficult to keep up with for a lot of businesses. Disjointed experiences not only frustrate customers but also hinder businesses from nurturing loyalty and trust. Customers today expect seamless and personalized interactions across all touch points.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

Call Experts

APRIL 14, 2023

IVR systems are designed to streamline communication and customer service for businesses through automation and simplifying interactions with callers. This blog will discuss everything you need about how IVR solutions streamline everyday and emergency business communication worldwide. How Do IVR Systems Work?

Interactive Voice Response 52

Interactive Voice Response Self service Wait times Call Center 52

JustCall

MARCH 28, 2023

It is crucial for businesses to stay ahead of these changes to ensure customer satisfaction, which plays a pivotal role in their growth. By embracing the latest customer service trends, businesses can effectively adapt their processes and leverage cutting-edge tools and technologies to streamline their customer service operations.

Customer Service 52

Customer Service Chatbots Analytics Upselling 52

Select VoiceCom Blog

JUNE 13, 2023

AI technologies are transforming business operations, from chatbots providing instant customer support to intelligent data analytics improving decision-making. In fact, 64% of business owners believe AI can enhance customer relationships. This not only saves you costs but also enhances overall process efficiency.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Chatbots Best practices 52

OctopusTech

MARCH 16, 2020

Since eCommerce stores juggle between too many processes with limited resources at hand, outsourcing opens the door to convenient customer support in terms of inappropriate content online, product returns and so on. In today’s digital world, with the increased utilization of devices, security concerns are also growing. Digitization.

outsourcing 98

outsourcing Finance Customer Support Marketing 98

Callminer

AUGUST 6, 2019

Automatic Call Distributor (ACD): ACDs handle how calls are routed to find the right rep or automated system. Predictive Dialer: An automated calling system, typically used for sales. It needs to interact with other portions of your business. It needs to interact with other portions of your business.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Call Experts

JUNE 9, 2023

Automated medical answering services play a vital role in today’s healthcare landscape. Health Works Collective explains that automated medical answering services are the way of the future, streamlining patient access to healthcare. When it comes to automated medical answering services, there are many different options out there.

Answering services 52

Answering services Interactive Voice Response Healthcare Wait times 52