ShepHyken

SEPTEMBER 2, 2022

This week, we feature an article by Sukhdev Singh, Digital Marketing Specialist at Maxicus , a company that provides tech-enabled customer service solutions. Here are some tips for building a winning customer experience strategy. What is a Customer Experience Strategy? . Review your existing customer service strategy .

Customer Experience 175

Customer Experience Self service Advertising Chatbots 175

ShepHyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. This is because we have come a long way in our understanding of productivity which is no longer only about the amount of work but something more.

Customer Support 315

Customer Support Employee engagement Call Center Scripts 315

ShepHyken

MAY 12, 2020

Building Resilience into Your Customer Service Strategy for Today… and Beyond. They discuss how digital technologies can support employees in delivering outbound, proactive customer service that truly delights. Prioritize adding proactive service to your CX strategy. Shep Hyken interviews Jonathan Lerner.

Brand ambassadors 244

Brand ambassadors Technology Customer Experience Customer Service 244

ShepHyken

JANUARY 11, 2021

How to Measure Your Customer Experience Maturity by Sharon Florentine. How to Foster Customer Loyalty in a Digital Age by Bryan Osorio. Business2Community) Here we will discuss 6 such points that your business or brand can adopt to gain the trust of your customers and increase your client base online.

Customer Service 233

Customer Service Customer centricity Customer Experience Metrics 233

ShepHyken

AUGUST 28, 2023

In this article, I’m going to break down the customer experience lessons you can learn from the Eras Tour that will help you get the loyal audience of your wildest dreams. Customer experience expert Brittany Hodak breaks down five ways Taylor creates raving fans that you can use in your business. So, are you ready for it?

Customer Service 156

Customer Service Journey mapping Feedback Consulting 156

ShepHyken

APRIL 15, 2022

This week, we feature an article by Manpreet Chawla, senior digital marketing specialist at Knowmax , a knowledge base management solution for enterprises looking to provide exceptional customer experience to their customers via enhanced agent satisfaction. Top 5 ways to create a robust customer experience strategy .

Customer Experience 175

Customer Experience Customer Support Enterprise Scripts 175

ShepHyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. She shares how BPOs can enhance your customer experience.

Customer Experience 162

Customer Experience Scripts Self service outsourcing 162

C3Centricity

APRIL 9, 2024

As has been claimed for decades, there are differences between B2C marketing strategies and those of business-to-business (B2B). Understanding the Landscape of B2B vs. B2C Marketing At the heart of all effective marketing strategies lies the principle of satisfaction and connection.

B2C 90

B2C B2B Marketing Accountability 90

Bill Quiseng

DECEMBER 13, 2021

This week guest blogger Karen Hertzberg offers three QUI strategies to improve your service to keep customers coming back. That’s why a high customer retention rate is an important goal for many businesses. This, in turn, makes them more likely to stick with your company the next time they need your products or services.

Customer retention 173

Customer retention Customer Service B2C B2B 173

CSM Magazine

APRIL 25, 2024

In today’s fast-paced market, businesses across the UK face numerous hurdles in attracting and retaining customers. With the advent of digital technology and social media, customer expectations are higher than ever. Businesses must navigate these waters carefully to build a loyal customer base.

Customer centricity 52

Customer centricity Journey mapping Feedback Entertainment 52

Totango

JANUARY 2, 2024

More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters. In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth.

Automotive 99

Automotive Journey mapping Self service Sales 99

Lumoa

JANUARY 15, 2024

This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand. Similarly, AI-powered chatbots mean businesses can offer 24/7 support. When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? What’s the warranty?

Customer Experience 83

Customer Experience Chatbots Best practices Metrics 83

Playvox

FEBRUARY 13, 2024

In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. It should be among your key strategies and always part of your playbook. Get clear and honest about your real goals.

Contact Center 88

Contact Center Gamification Coaching Feedback 88

NobelBiz

NOVEMBER 20, 2023

In an era defined by digital communication, mastering the art of business calls is non-negotiable. Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

JustCall

APRIL 15, 2024

Is your sales dial tone sounding like a dead end? In today’s digital age, reaching potential customers by phone can feel like shouting into the void. In this article, we’ll explore unique strategies and tools designed to increase the customer contact rate. which can be frustrating and hurt your brand image.

Call Center 52

Call Center Multichannel Benchmark CRM 52

NobelBiz

FEBRUARY 27, 2024

Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Table of Contents What is Call Center Optimization?

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

IdeasUnlimited

MAY 23, 2022

Any IT business will at some point require dedicated tech support. The only question is; how to build one efficiently using the available resources? This means studying your competitors in the local region, understanding the available market base and calculating how much investment would be needed to launch a successful tech support.

B2B 98

B2B Call Center voip Interactive Voice Response 98

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

Totango

AUGUST 8, 2021

Driving software adoption through customer success in the 2020s is a precision business. Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals.

SaaS 118

SaaS Best practices Metrics Enterprise 118

CSM Magazine

DECEMBER 22, 2023

Businesses today are confronted with a challenge: creating a marketing strategy that will stand out in an age of short attention spans and constant noise. In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness.

Marketing 52

Marketing Advertising Gamification Transportation 52

SharpenCX

SEPTEMBER 30, 2020

This year hasn’t gone as anyone expected (biggest understatement right there). Digital consumerism went through the roof and remote work became the norm. Consumers have gone completely digital-first–buying everything from groceries to furniture online–and a lot of companies are swimming hard to keep up. And they can tell.

Chatbots 128

Chatbots Call flow Morale Contact Center 128

OctopusTech

MARCH 19, 2024

Having a strong online presence is essential for businesses to stay ahead of competitors in today’s digital world. It acts as a very powerful tool to exhibit the products, form confidence, and obtain sales, which are mandatory tools for flourishing businesses. A website works as a virtual shop window for your business.

Consulting 62

Consulting Consulting Engineering Best practices 62

NobelBiz

DECEMBER 5, 2023

Business call forwarding is a vital tool that seamlessly redirects incoming calls to ensure constant communication with clients and colleagues. It offers enhanced flexibility and customization compared to traditional methods, allowing businesses to tailor their call management strategies. for domestic calls and $10.00

voip 104

voip Cloud contact Contact center software Contact Center 104

Lumoa

FEBRUARY 2, 2023

Before the digital age, customer experience in retail was a completely different world. Businesses focused on product arrangement, purchasing/return processes, and employee helpfulness. With a strategic approach, you can design an optimal customer experience that will encourage your customers to return.

Customer Experience 94

Customer Experience Chatbots Surveys Journey mapping 94

Joe Rawlinson

NOVEMBER 1, 2021

No one can deny the fact that marketing is essential when you want to promote your products or services. Companies can take different approaches to reach targeted customers using a variety of marketing strategies. Implementing an effective marketing strategy can help you boost your sales. Digital Marketing.

Marketing 78

Marketing Advertising Sales 78

Lumoa

JULY 17, 2023

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. Optimizing your online presence 2. Personalized digital journey 4.

Customer Experience 83

Customer Experience Chatbots Feedback Surveys 83

JivoChat

APRIL 16, 2023

All these sites have one thing in common (and it’s not that they start with A and E) - their strategy and international success. How can you make sure your ecommerce venture succeeds? You need a strategy that considers all the different aspects of ecommerce, from marketing and product selection to payment processing and fulfillment.

Analytics 82

Analytics Engineering Advertising Sales 82

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

SaaS 96

SaaS Upselling Metrics Journey mapping 96

Nicereply

NOVEMBER 23, 2023

Meeting these demands isn’t just a strategy; it’s essential for building trust and growing your brand. Why Customer Satisfaction Matters for CX Professionals Customer satisfaction isn’t just a buzzword; it’s the compass by which successful businesses steer their strategies and actions.

SaaS 59

SaaS Feedback Brand ambassadors B2B 59

NobelBiz

MARCH 26, 2024

While there’s no one-size-fits-all solution to address all operational and customer-related challenges for businesses, Customer Experience Automation (CXA) has emerged as a compelling strategy for a lot of businesses these days. Table of Contents What Is Customer Experience Automation (CXA)?

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

Win the Customer

MARCH 22, 2021

Running and maintaining a small business is a challenge. Because of limited personnel and limited financial resources, small business owners often need to wear multiple hats to keep their business afloat like the use of another address for their mailbox company. The following are four essential technologies for small businesses.

Technology 188

Technology Finance Accountability Banking 188

Lumoa

JANUARY 19, 2023

Having the right people in your customer experience team not only strengthens your relationship with your customers but also encourages them to become repeat customers of the brand. This means they will voluntarily advocate for your brand and promote your business by word of mouth.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

CSM Magazine

OCTOBER 20, 2023

In today’s business, successful marketing demands not just creativity and strategy but also a sharp focus on maximizing your website’s potential. If you’ve been searching for that perfect tool to enhance your brand’s marketing efforts and boost your revenue, then you’re in the right place.

Marketing 52

Marketing Advertising Analytics Revenue potential 52

JivoChat

JUNE 2, 2022

Do you want to learn how to implement the best digital marketing strategies to develop successful campaigns and work in this sector? Thousands of companies around the world are looking for digital marketing experts. The Complete Digital Marketing Course. The Complete Digital Marketing course includes 12 courses in 1.

Marketing 75

Marketing Advertising Engineering Analytics 75

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Retaining those customers will require efficient, high-value communication between you and your customers.

Best practices 126

Best practices Customer retention Metrics Enterprise 126

Playvox

JUNE 28, 2022

During the global pandemic, customers massively turned to digital communications, and, according to consumer studies , this change is here to stay. While presenting a tremendous opportunity for business growth, this trend also creates challenges for contact centers. You’ve got this! This article will help guide the way.

Contact Center 84

Contact Center contact center solutions Quality management Contact center software 84