Vistio

FEBRUARY 20, 2024

With the rapid advancement of artificial intelligence and its integration into various industries, one area gaining significant attention is outbound sales call training. One of the most crucial aspects of sales is effectively connecting with potential buyers, understanding their needs, and addressing their concerns.

Outbound sales 52

Outbound sales Sales Best practices Feedback 52

TechSee

JUNE 23, 2021

TechSee has launched EVE Cortex, the world’s first scalable AR Assistant powered by Computer Vision AI. Users merely point their smartphone or tablet camera at a device for the AI to troubleshoot and resolve issues. The post EVE Cortex: The first scalable visual AI assistant in the industry appeared first on TechSee.

Self service 168

Self service Enterprise Upselling Technology 168

JustCall

AUGUST 8, 2023

Artificial Intelligence (AI) has revolutionized eCommerce. While this technology has transformed many segments within the industry – be it inventory management, accurate revenue prediction, etc. – we are more interested to witness the magic of conversational AI in eCommerce.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

Zappix

MARCH 18, 2024

With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing an AI-powered digital Engagement Platform to the market. This is a sales quota carrying role and amazing opportunity to exceed on-target earnings with an un-capped sales model.

Sales 52

Sales Management Interactive Voice Response Self service 52

CSM Magazine

MAY 30, 2024

The global artificial intelligence (AI) in retail market size was valued at USD 7.14 billion by 2032, reflecting the industry’s rapid embrace of digital transformation. Recent studies suggest that by 2025, AI-driven technologies will influence up to 95% of customer interactions. billion in 2024 to USD 85.07

Government 52

Government Analytics Education Sales 52

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time.

Sales 108

Sales Outbound sales Revenue potential Accountability 108

MiaRec

MARCH 30, 2024

He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points. In the interview, Charlie and John discuss the advantages and practical uses of Generative AI Technology in CX industry.

Analytics 83

Analytics Contact Center Technology Sales 83

The Northridge Group

APRIL 8, 2024

In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. Investors are flocking to firms who label themselves as AI.

Technology 105

Technology Finance Government Healthcare 105

CSM Magazine

FEBRUARY 6, 2024

AI-powered chatbots have made significant progress in customer service over the years. However, there is still a lot of room for improvement, especially in the shipping and logistics industry. AI chatbots can handle a large volume of customer inquiries without requiring any human resources, training, or infrastructure.

Customer Service 98

Customer Service Chatbots Technology Sales 98

Zappix

JANUARY 3, 2024

With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market. The post Sales Manager appeared first on Zappix.

Sales 52

Sales Management Self service Big data 52

JustCall

AUGUST 7, 2023

In fact, why not supercharge your campaign with the power of Artificial Intelligence (AI)? We’re talking about AI SMS marketing. Here’s why we believe that this marketing segment will continue to remain relevant in 2023 and beyond: The text marketing industry is expected to reach $84.6 Do we have your interest? Then read on!

Sales 52

Sales Customer Service Marketing Feedback 52

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

Benchmark 132

Benchmark Finance Engineering Enterprise 132

Totango

MAY 15, 2024

“AI may not replace me, but AI will definitely change the way I work.” This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders.

Sales 104

Sales Enterprise B2B Marketing 104

Zappix

JANUARY 3, 2024

With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market. The post Pre-Sales Engineer appeared first on Zappix.

Engineering 52

Engineering Sales Self service Big data 52

JustCall

JANUARY 29, 2024

is probably one of our most frequently asked questions on demo calls — and it’s a fair one to ask, given how similar JustCall and Kixie can appear at the outset, and how big an investment a sales dialer can be. Here, JustCall comes out on top, offering advanced AI-powered features that give your reps an edge. More on this later.

Sales 52

Sales APIs Analytics Abandon rate 52

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 108

Engineering Customer Support APIs Government 108

TechSee

MARCH 16, 2023

Artificial intelligence (AI) is designed to automate manual tasks and processes. As the leader in computer vision solutions for the service industry, we at TechSee work with large organizations to help them utilize AI to automate service for their products. In the visual AI platform, OCR models integrate pre-trained models.

APIs 109

APIs CRM Technology Sales 109

JustCall

AUGUST 7, 2023

The concept of using conversational AI for customer service is not an alien one. Whether it’s AI streamlining service operations or AI improving customer experience, the field of customer service has greatly benefitted from this emerging technology. What Is Conversational AI for Customer Service?

Sales 52

Sales Chatbots Self service Accountability 52

Fonolo

NOVEMBER 11, 2022

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Like many industries, contact centers have seen the pace of change accelerate during the COVID pandemic. Agent churn is at a staggering high in the contact center industry.

Contact Center 87

Contact Center Interactive Voice Response Self service Call Center 87

TechSee

SEPTEMBER 15, 2022

The partnership stems from an initiative with an electronics multinational to deploy virtual sales agents on retail locations, instantly connecting customers to representatives via AI-based visual engagement. Over the last five years, we have deployed industry-leading implementations of Salesforce Service Cloud and Field Service.

Big data 109

Big data Consulting Consulting Contact Center 109

Integrity Solutions

FEBRUARY 1, 2024

Is sales still a viable profession today? Just leave it to the algorithms, the AI and other online and self-serve tools. The problem is, too many salespeople and sales leaders alike have been misled and shortchanged by flawed definitions of what selling is really about and what it takes to be successful in the role.

Sales 103

Sales Coaching Scripts B2B 103

AWS Machine Learning

FEBRUARY 14, 2024

With the advent of generative AI solutions, organizations are finding different ways to apply these technologies to gain edge over their competitors. Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API.

Engineering 109

Engineering Chatbots Accountability Enterprise 109

CSM Magazine

MAY 15, 2024

With the advancements in technology, creating a professional resume has become significantly simpler, thanks to online AI CV builders. Understanding AI CV Builders Online AI CV builders are digital tools designed to help individuals create high-quality resumes efficiently and effectively. Why Use an AI CV Builder?

industry standards 52

industry standards Finance Education Metrics 52

AWS Machine Learning

NOVEMBER 28, 2023

Artificial intelligence (AI) is a rapidly evolving field with the potential to improve and transform many aspects of society. In 2023, the pace of adoption of AI technologies has accelerated further with the development of powerful foundation models (FMs) and a resulting advancement in generative AI capabilities.

industry standards 102

industry standards Engineering Enterprise Government 102

Nicereply

MAY 7, 2024

To drive sales, you need to make sure that the product or service you’re offering was not made for the sake of it: it addresses a real need. Or, to put it another way, you need to manage customer pain points to drive sales. Support pain points Support pain points arise from customer interactions with your sales and support teams.

Sales 52

Sales Management Surveys Wait times 52

Talkdesk

FEBRUARY 25, 2019

Opentalk18 , Talkdesk’s CX industry event, was filled to the brim with sales and customer experience leaders from nearly every industry. Thousands of attendees joined experts in the sales, service and CX tracks to learn how they can start creating magic moments with their customers.

Sales 80

Sales Analytics Customer Experience Call Center 80

Solvvy

JUNE 22, 2022

Conversational artificial intelligence (AI) enables a natural exchange — much like talking to a customer service rep — that helps time-strapped customers get the information they need quickly and with minimal frustration. What is Conversational AI? So, what is the key differentiator of conversational AI?

Chatbots 119

Chatbots Banking Self service Finance 119

Playvox

FEBRUARY 29, 2024

Directors and managers of call centers are likely getting questioned by peers in leadership with questions such as, “How are we prepared for Artificial Intelligence (AI)?” Conversational AI makes agents more efficient and effective, while also improving the customer experience.”

Interactive Voice Response 79

Interactive Voice Response Customer Service Contact Center Chatbots 79

Connect

DECEMBER 11, 2023

Technology-enabled transformation is a growing trend as operators look to access the latest technologies shaping the contact centre of the future , with artificial intelligence (AI) a key strategic focus. Innovation in artificial intelligence (AI) presents an unprecedented opportunity to disrupt this prevailing norm.

Technology 92

Technology Average Handle Time Cloud contact First call resolution 92

TechSee

FEBRUARY 21, 2022

It seems like everywhere you look, AI is trending. Investors are throwing more money into AI startups than at any point in history. In the first ten months of 2021, AI startups worldwide raised more than $50 billion across more than 2,000 deals — surpassing 2020 levels by 55%. 10 Ways AI Can Transform Your Business.

Automotive 109

Automotive Transportation Telecommunications Self service 109

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 107

Sales Marketing Metrics APIs 107

ShepHyken

APRIL 28, 2024

For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. To create an actionable plan, you need the right information and a wide-angle look at the industry. Of course, the trend in AI is at the top of the list.

Customer Service 177

Customer Service Advertising B2C Big data 177

Balto

MAY 12, 2022

But not all solutions are created equal — while collaborative intelligence significantly improves an organization’s bottom line, lazy AI is frustratingly common and far less useful. In the coming weeks, we’ll uncover how lazy AI negatively affects different facets of the contact center; today, we’re discussing sales outcomes.

Contact Center 52

Contact Center Sales Scripts Call flow 52

CSM Magazine

JUNE 27, 2023

Zenarate raises $15M and leads movement from passive training to natural language AI Simulation Training to develop confident and prepared customer service and sales agents who deliver superior empathetic experiences and performance. Zenarate AI Coach delivers on average: 56% faster agent speed-to-proficiency vs. traditional training.

Coaching 59

Coaching Telecommunications Healthcare First call resolution 59

JivoChat

MARCH 29, 2023

That’s the case when the subject is AI in ecommerce. Learning technologies may benefit the ecommerce industry, but it’s fundamental to understand how AI works to know how you can use it. 6 Ways AI in Ecommerce is Used AI in ecommerce can be implemented in multiple ways.

Chatbots 75

Chatbots Sales CRM Personalization 75