Customers That Stick

AUGUST 19, 2015

Restaurants are one of the few truly universal industries because almost everyone has familiarity with them. From a customer service perspective, this makes restaurant customer service particularly challenging because almost every customer has both established service expectations and well-formed service triggers.

Customer Service 163

Customer Service Wait times Management Customer Experience 163

OctopusTech

MAY 23, 2018

If your primary wish involves getting your restaurant recognized as one that is known for valuing its guests among its competitors then it is extremely important that you start addressing your customers complaints, feedbacks, and doubts in a proactive manner. Why your restaurant need a call center?

Call Center 67

Call Center outsourcing Feedback Management 67

Win the Customer

DECEMBER 19, 2022

Today, the restaurant industry has harnessed the power of technology to make dining out more convenient, efficient, and enjoyable. In this blog post, we’ll explore how the restaurant industry has used technology, specifically digital menus and order-ahead apps, to transform the customer dining experience.

Wait times 52

Wait times Technology Feedback Education 52

Beyond Philosophy

FEBRUARY 29, 2016

Restaurants and Casinos also use methods to influence the behavior of their patrons. Restaurants design the menu to minimize the diner’s awareness that they are spending money by eliminating the decimal points and dollar signs. The post Industry Secrets Leaked – Predicting Customer Behavior!

Coaching 279

Coaching Consulting Consulting Customer Experience 279

Outsource Consultants

MARCH 8, 2022

Many consumers have already noticed barren grocery store shelves and longer wait times in restaurants as service and supply chain industry positions remain unfilled. No industry is safe from rising labor costs, especially the contact center industry where a majority of employees are the heavily affected low-wage earners.

Contact Center 126

Contact Center outsourcing Call Center Wait times 126

CSM Magazine

DECEMBER 12, 2022

Even as an introduction, it is needless to say that the basics in customer service and the hospitality industry have changed drastically during the past years. So, if you are a restaurant owner and have not yet implemented an online food ordering system, don’t you feel like you were left behind of time? Skyrocket your business.

Technology 52

Technology Sales Customer Service 52

GetFeedback

NOVEMBER 25, 2019

If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. to get a pulse on CSAT across industries. However, when it comes to industry, CSAT varies. . Full-Service Restaurants: 81%. Limited-Service Restaurants: 80%. Airlines: 73%. Apparel: 79%.

Benchmark 117

Benchmark Wireless Airlines Banking 117

ShepHyken

JULY 13, 2022

It doesn’t matter what type of business or industry you’re in. There is a forum for every industry where customers talk. Alfia had been working in the restaurant industry, and whenever he saw a bad review, he took it personally. Then, someone takes care of the issue before the customer leaves the restaurant.

Feedback 314

Feedback Personalization Customer Experience Customer Service 314

CSM Magazine

JUNE 22, 2020

Quick-service restaurants, too, benefit from new tools, devices, and applications that improve their efficiency while keeping customer satisfaction high. Today, you’ll find everything from parking lot self-service kiosks to scannable QR codes at quick-service restaurants. Scaling Up Your Restaurant with New Technology.

Technology 52

Technology Wireless Wait times Chatbots 52

FiveStars

MAY 13, 2020

Whether you’ve just recently opened a restaurant or have been in operation for many years, the downturn in practically every industry that has been brought about by COVID has made it difficult for all types of businesses to stay open.

52

52

ShepHyken

MARCH 10, 2024

Elements of empowerment can be given to a customer for just about any type of business in almost any industry. Surge Pricing a Growing Part of Consumer Experience, Says Expert by Doug Hunt (Phys.org) The public reacted swiftly this week when news spread that Wendy’s had potential plans to test-run surge pricing in its restaurants.

Customer Service 196

Customer Service Airlines Self service Customer Experience 196

CSM Magazine

MARCH 16, 2022

PCI Pal , the global provider of cloud-based secure payment solutions – has supported restaurant group Fridays UK with the implementation of its PCI Pal Agent Assist solution, to ensure full PCI compliance when handling customers’ telephone-based card payments. It’s been a really good experience.” About PCI Pal.

Government 52

Government SaaS Technology Management 52

ShepHyken

AUGUST 17, 2022

Carlzon was president of Scandinavian Airlines, and he used this concept to turn a sub-par airline into one of the most admired airlines in the industry. My favorite version of this type of comparison is the restroom at a restaurant.

Airlines 330

Airlines Advertising Customer Service Management 330

ShepHyken

AUGUST 20, 2018

It’s a concept that is being embraced by smart, successful companies to disrupt their competition, and in some cases, entire industries. . And, in some cases, companies that have come up with ways to make people’s lives easier have disrupted entire industries. Uber out-convenienced the entire industry! I have found a way.

Self service 203

Self service Banking Technology Customer Service 203

ShepHyken

SEPTEMBER 25, 2023

Top Takeaways: The frequency of tipping, or “tipflation,” has increased across industries. Positive experiences in one industry can shape customer expectations in others. For example, exceptional customer service at an Apple store can set the bar for expectations in restaurants and other industries.

Benchmark 208

Benchmark Customer centricity Marketing Technology 208

ShepHyken

MAY 26, 2024

My Comment: Shrinkflation is the idea that a company (from any industry) chooses to shrink the size or quantity of what it sells rather than raise prices. For example, maybe you notice the portions at a restaurant are smaller than in the past. There is something here for everyone in any business or industry.

Customer Service 189

Customer Service B2B Marketing Metrics 189

Totango

JUNE 25, 2020

Our CXO Series is a space for leaders across a variety of industries to discuss current challenges and share innovative solutions to drive customer success. As many of us know, COVID-19 has been especially hard on those in the hospitality industry. Restaurants are going to have to invest in more PPE.

Enterprise 62

Enterprise Technology 62

GetFeedback

DECEMBER 16, 2019

Having a great restaurant and serving great food at competitive prices is no longer enough. Most people visit restaurants for the convenience of a great meal alone or meet with friends and family. Your customers want more, so you need to meet and exceed their expectations. Improve customer experience . Customer preferences differ.

Feedback 78

Feedback Surveys Wait times Morale 78

ShepHyken

OCTOBER 30, 2023

Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service. You’re not just competing with other businesses in the same industry. We can all learn from their methods.

Employee engagement 189

Employee engagement Education Management Customer Service 189

CSM Magazine

AUGUST 13, 2019

It’s easy to see the appeal of starting a restaurant. After all, not only is the food and service business much more accessible compared to other industries but many people these days no longer have the inclination or time to cook their meals. And a lack of proper planning has led to many restaurants failing within their first year.

Advertising 40

Advertising Marketing Management 40

ShepHyken

FEBRUARY 1, 2021

Price is ripe: Study finds increase in menu prices means decrease in restaurant ratings by Olin Business School. Louis) Businesses beware: A price increase for carryout or delivery food means an increase in negative reviews — and a downturn in restaurant reputation, if not demand. It made me wonder about other industries.

Customer Service 351

Customer Service B2B Best practices Customer Experience 351

Steve DiGioia

MARCH 24, 2016

The hospitality industry is the most unique in the business world because we don’t sell a product. Whether it’s the hotel rooms, the soothing spa, a great Olympic-sized pool or multiple fantastic restaurants throughout a resort, they mean nothing to the guest if the overall experience is lacking. This is a very unforgiving industry.

Accountability 140

Accountability Personalization Customer Service Customer Experience 140

ShepHyken

OCTOBER 30, 2023

Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service. You’re not just competing with other businesses in the same industry. We can all learn from their methods.

Employee engagement 169

Employee engagement Education Management Customer Service 169

Quiq

FEBRUARY 3, 2023

Doing more with less is nothing new for the travel industry. While HR leaders are facing the labor shortage head-on with recruiting tactics and budget increases, customer service teams need to search for ways to provide the service the industry is known for without the extra body count. In other words… You need to do more with less.

Customer Service 80

Customer Service Chatbots Airlines Feedback 80

CSM Magazine

JULY 8, 2019

If you work in the restaurant industry you know that there’s one thing that matters above all else – customer satisfaction. A tough industry at the moment, just ask Jamie Oliver , there are many other ways to ensure good customer satisfaction at your restaurant. Pre-booking.

Technology 40

Technology Sales 40

ShepHyken

FEBRUARY 25, 2019

My Comment: Jill Schiefelbein tells us a great story and shares three excellent customer experience lessons; the voice on the phone matters, industry jargon can create a barrier and kill an experience, and the process shouldn’t inconvenience the customer. A quick read with some important reminders. Some of them are very technical.

Customer Service 221

Customer Service B2B B2C Consulting 221

Inbenta

JANUARY 30, 2020

The tourism industry, an ever-changing sector. As a consequence, the tourism industry needs to shift the way they engage with visitors and customers and travel companies need to keep seeking new ways to improve customer journey and make travel more convenient. The face of tourism has evolved a lot in the past decades.

Chatbots 121

Chatbots Self service Feedback Customer centricity 121

Steve DiGioia

OCTOBER 31, 2021

In the service industry, problems happen every day. When the customers leave, make sure you bid them a fond farewell and thank them for coming to your restaurant. So, you’re not in the restaurant industry. An employee makes a mistake, and the customer is, at best, disappointed. Or angry, at worst. It’s inevitable.

Customer Service 182

Customer Service 182

Fonolo

JULY 17, 2019

Customer service has always been the lynchpin that determined success or failure in the hotel industry. Whether it’s housekeeping, restaurant and bar service, or events, members and stakeholders have always had to put customer service first to ensure the health of its bottom lines. TE: Social media.

Technology 80

Technology Customer Service Call Center Self service 80

Jive

JANUARY 25, 2019

Often, their reluctance stems from assumptions that Hosted VoIP isn’t right for their industry, or that they’re too small to use such platforms. However, a closer look into what Hosted VoIP can do for different businesses demonstrates how various industries can benefit from it. Hosted VoIP for Restaurants .

voip 55

voip Real estate Construction CRM 55

ShepHyken

APRIL 29, 2020

If you’re a giver, you may be exhibiting more generosity than usual by supporting—financially or any other way—healthcare workers, struggling local restaurants, or charity in general. For example, if you are an optimistic person, you may be showcasing that side of your personality more than ever. It’s easy to be classy when times are good.

Morale 297

Morale Advertising Healthcare Personalization 297

Maru Group

AUGUST 13, 2020

The hospitality industry faces an unprecedented test with the spread of COVID-19. This crisis has spurred the industry to band together, to share ideas and best practices. While many industries are challenged by the COVID-19 pandemic, few are affected as severely as hospitality. The situation in restaurants is even more dire.

Best practices 52

Best practices Healthcare Surveys Consulting 52

CSM Magazine

JULY 30, 2021

Read on to learn a few tips for improving customer services in the hospitality industry, including how to help employees improve customer services. While meeting clients’ expectations seems enough, it isn’t in an industry with high competition like hospitality. Exceed the needs and expectations of customers.

Customer Service 52

Customer Service Technology Feedback Personalization 52

ShepHyken

OCTOBER 21, 2020

Realize that others in your industry are probably asking themselves the same question. My suggestion is to go beyond the competition and look at the best companies from any and every industry. The list could include a local restaurant, a shoe-repair, real estate agency, law firm, manufacturer and more. Any company counts.

Real estate 386

Real estate B2C B2B Customer Service 386

ShepHyken

DECEMBER 16, 2020

The answer is to not compare yourself to the competition, but to the best companies from other industries. Sometimes it’s a restaurant or a car dealership. In my customer service speeches, I’ll sometimes ask the audience to share who their favorite and easiest companies are to do business with.

Customer Service 379

Customer Service Personalization 379

The Petrova Experience

JULY 20, 2023

If you are a hospitality industry leader, or a leader in another business sector who has been reading about the industry, you have encountered some grim statistics. The hospitality industry faces real challenges. Hospitality Industry Challenges by the Numbers First, let’s look at the picture we have of the industry.

Customer centricity 40

Customer centricity Employee engagement Engineering Management 40

Steve DiGioia

JANUARY 3, 2022

But now, many restaurants want you to ask for a straw. It seems like the food industry is getting a bad rap here, but I think it’s justified. A group of 6 people enters a restaurant for a relaxing meal. A customer would always assume that they’d get a straw with their non-alcoholic drink, especially at the drive-thru window.

Advertising 351

Advertising Accountability Customer Experience Customer Service 351