ChurnZero

DECEMBER 17, 2021

Customer acquisition and customer retention are cornerstones of building and maintaining revenue, but customer expansion — and a robust customer expansion strategy — can also be pillars of success. What is a Customer Expansion Strategy ? Tips to Improve Your Customer Expansion Management Strategy. Timing is essential.

Management 98

Management Upselling SaaS Education 98

ShepHyken

NOVEMBER 15, 2023

What if you had a colleague who could tell you exactly what to prioritize in your next CX strategy? What if this colleague was then excluded from all strategy meetings and decision-making? Your customers already know everything your CX strategy needs to achieve – it’s time to get them involved!

Morale 142

Morale Feedback Upselling Surveys 142

ShepHyken

JUNE 8, 2023

With the capability to collect and centralize volumes of data, ERP systems facilitate the in-depth analysis of valuable customer feedback. Ideally, what you want to be doing is eliminating silos, so customer feedback reaches all corners of your business.

Customer Experience 156

Customer Experience Upselling Accountability Feedback 156

SmartKarrot

NOVEMBER 24, 2023

In the dynamic realm of B2B, where every move counts, mastering the art of upselling is no longer a mere choice but a strategic imperative. In this discourse, we’ll unravel seven B2B upsell strategies that, in my experience, work wonders for boosting Net Revenue Retention (NRR) and fortifying customer relationships.

Upselling 10

Upselling B2B Education Analytics 10

ShepHyken

JUNE 7, 2021

strategy+business) In a recent PwC customer survey, almost 60% of B2B customers reported they had never had an experience with a brand that made them feel special. How to Upsell and Cross-Sell (4 Best Practices) by Jared Atchison. Depending on how you promote your products or services, you may have to adjust your marketing strategies.

Customer Service 331

Customer Service Customer centricity Government Upselling 331

JivoChat

APRIL 16, 2023

All these sites have one thing in common (and it’s not that they start with A and E) - their strategy and international success. You need a strategy that considers all the different aspects of ecommerce, from marketing and product selection to payment processing and fulfillment. Aliexpress. trillion U.S. dollars worldwide in 2021.

Analytics 82

Analytics Engineering Advertising Sales 82

ChurnZero

DECEMBER 17, 2021

Customer acquisition and customer retention are cornerstones of building and maintaining revenue , but customer expansion — and a robust customer expansion strategy — can also be pillars of success. What is a Customer Expansion Strategy ? Resulting higher revenues are just that: a byproduct of increased customer satisfaction.

Management 52

Management Upselling SaaS Customer retention 52

Totango

JULY 24, 2020

The best B2B client expansion strategies achieve this by creating more value for customers — value that they will be willing to pay for. Leverage Voice of Customer Feedback. You cannot schedule an upsell engagement at a predetermined time in the customer journey. Leverage Voice of Customer Feedback.

B2B 62

B2B Enterprise Best practices Upselling 62

ShepHyken

JULY 26, 2021

More than just saying, “Thank you,” you can share more product information, get the customer to subscribe to your blog, upsell and cross-sell, ask for reviews, and more. 15 Ways To Leverage AI In Customer Service by Forbes Business Council. (+ 8 Customer Retention Strategies) by Madeleine Wilson.

Customer Service 254

Customer Service Customer retention Contact Center Upselling 254

NobelBiz

FEBRUARY 14, 2023

Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with existing and potential customers. CRM strategies involve using technology to store and analyze customer data and automate and streamline sales and marketing processes. This information is used to make data-driven decisions.

CRM 52

CRM Contact Center Metrics Benchmark 52

Totango

NOVEMBER 23, 2021

This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. You’re Having Challenges Collecting Customer Feedback. Customer feedback provides another important indicator of satisfaction and can offer an early warning of customers at risk of churn.

Upselling 91

Upselling CRM Revenue potential Feedback 91

CustomerSuccessBox

APRIL 29, 2022

Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! 10 Best SaaS Retention strategies for your business! If not, start focusing on customer retention.

SaaS 52

SaaS Customer retention Metrics B2B 52

CSM Magazine

DECEMBER 13, 2023

There are several ways you can bridge this gap: Conduct surveys, gather feedback, or analyze their reviews. Create a system that collects feedback regularly. Use feedback to improve data systems and processes continuously. Leverage customer data when creating cross-sell upsell recommendations.

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

Nicereply

JUNE 18, 2020

We’re hoping we can get your brain juices flowing to help you find your next strategy to improve even further. Customer retention strategies need buy-in from every part of the business, and approaching the problem from multiple angles will drive even greater returns! You might find you’re already trying some of these. That’s great!

Customer retention 125

Customer retention Feedback Surveys Metrics 125

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success. Incorporate customer feedback.

Customer retention 84

Customer retention Journey mapping Benchmark SaaS 84

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. Other types of apps that may support customer retention include software for dunning management, collecting user feedback, tracking customer loyalty and analyzing client behavior. Customer Retention Software Cuts Down Client Churn.

Customer retention 98

Customer retention Upselling CRM SaaS 98

Nicereply

JANUARY 14, 2021

B2B marketers must now develop creative strategies to retain their customers even during the pandemic. Another great option to boost customer loyalty would be the use of packages to upsell more products and products after the buyer’s first purchase. And in such trying times, everything is uncertain.

Brand ambassadors 75

Brand ambassadors Customer retention Government Upselling 75

Totango

SEPTEMBER 20, 2022

Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. Finally, we’ll share five top strategies and best practices you can use to get the most out of your customer enablement efforts. Offering customized upsells geared toward customer needs and product usage patterns.

B2B 82

B2B SaaS Education Brand ambassadors 82

Global Response

FEBRUARY 26, 2024

Integrate technology to easily collect customer feedback through surveys, feedback forms, and social listening tools. Use this feedback to regularly improve your service and product offerings. Encourage feedback and ideas : Create channels for employees to voice their feedback and ideas on improving customer service.

Call Center 62

Call Center Customer Service outsourcing CRM 62

Horizon CX

FEBRUARY 29, 2024

Missed Opportunities for Upselling and Cross-Selling: Genuine care and personalized interactions create opportunities to upsell or cross-sell additional products or services. Here are some strategies to consider. This can lead to higher turnover rates, decreased productivity, and a negative cycle of poor service.

Morale 52

Morale Customer centricity Upselling Feedback 52

ChurnZero

JANUARY 20, 2021

Jonas Rasschaert, PieSync’s Customer Success Manager, pointed to three things that make PieSync’s Customer Success strategy thrive. Implementing a system that captures feedback from customers, leads and other prospects. Clearbit changed its marketing strategy by focusing on routing ICP leads to the sales team, Sornson noted.

SaaS 98

SaaS Upselling B2B Metrics 98

aircall

MAY 28, 2021

When was the last time you asked yourself if your business had a good SMS strategy? What they have in common is that they’re all customer-facing representatives of your company and as a result, an SMS strategy is necessary. SMS Strategy for Marketing. SMS Strategy for Sales. Why You Need to Improve Your SMS Strategy.

Best practices 62

Best practices Sales Wireless Marketing 62

Babelforce

AUGUST 13, 2020

CRM strategy extracts incredible value from data you already have The contact center isn’t always where CRM strategy is born – even though they do manage most customer relationships! Strong areas of focus include upselling, reduced acquisition costs and customer loyalty. CRM is a piece of software that aids that strategy.

CRM 52

CRM Contact Center Upselling Customer retention 52

Amity

MARCH 31, 2017

I recently published a book on the role that customer feedback should play when it comes to managing a SaaS product. With a few simple tweaks to your process, you can help grow your company, reduce churn, and facilitate upsell. Even a simple thank you note when a customer submits feedback will make all the difference.

Feedback 63

Feedback Upselling SaaS Management 63

CustomerSuccessBox

JUNE 24, 2022

Covering some solid customer success strategies that can help elevate the customer retention process of your SaaS business thereby reducing churn and increasing the recurring revenue. 8 proven Customer Success strategies to increase your recurring revenue. For example, onboarding becomes the first test of the user engagement strategy.

Upselling 52

Upselling SaaS Customer advocacy Metrics 52

TeleDirect

APRIL 7, 2021

Here are five proven ways to boost customer lifetime value: Offer high-value upsells. From premium subscriptions to additional services – using our lawncare service example, perhaps snow removal “upsell” in the winter – there are always opportunities to keep your clients satisfied. Gather feedback – and use it wisely.

Upselling 99

Upselling Business Process Outsourcing Call Center call center solutions 99

Global Response

JULY 3, 2023

A key—and often overlooked strategy—to developing these relationships is through your call center. Here are six tried-and-true strategies from our decades of experience in call centers and customer service. For one, you can ask your customers directly—through surveys, individual feedback, and so on. Get feedback and follow up.

Call Center 62

Call Center outsourcing Customer centricity Upselling 62

OctopusTech

JUNE 29, 2023

Outbound contact center operators will contact current customers to collect their reviews and feedback on your products and services or to share their recent experiences with your company. This information will help companies to make properly informed decisions, create an effective marketing strategy, and stay ahead of the competition.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

Totango

JANUARY 4, 2019

‘Customer-centric’ no longer just refers to a marketing strategy—it’s a whole economy. Now more than ever, winbacks, upsells, renewals, referrals, and feedback cannot be passive items on a checklist. The Top 5 Customer-Centric Marketing Strategies for SaaS Companies. The Best Customer-Centric Marketing Strategies.

Customer centricity 79

Customer centricity SaaS Marketing Enterprise 79

inmoment

JANUARY 14, 2020

But the development and execution of a successful CX strategy can present serious organizational challenges. The first step in any successful project is choosing the right team—you need to identify hard-working employees who possess the skills and authority to plan and execute your CX strategy. . Assemble the right team.

Best practices 52

Best practices Metrics Upselling outsourcing 52

Nicereply

JULY 28, 2022

Sales representatives have probably no idea how to use AI writing assistants in customer service strategy. Take feedback from customer service teams. The feedback that the customer service team received surprised the founders. Identify opportunities to cross-sell and upsell. You can upsell and cross-sell via live chats.

Sales 59

Sales Customer Service Upselling Average Handle Time 59

Totango

DECEMBER 29, 2021

This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue. This strategy helps ensure that new product features are delivering the benefits customers want through experiences aligned with customer success goals. How to Build a Customer-Centric Roadmap: Three Steps.

Customer centricity 97

Customer centricity SaaS Upselling Metrics 97

SoliCall

AUGUST 2, 2023

2 – Performance Feedback and Coaching. Implement a robust performance feedback system to provide agents with constructive feedback. Examples include average call handling time, customer satisfaction ratings, first-call resolution rate, and upselling/cross-selling targets. 3- Clear Performance Metrics.

Call Center 52

Call Center First call resolution Construction call center software 52

JustCall

MAY 14, 2020

But are you still sticking to the old-fashioned customer retention strategies? Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. ” So read below to learn the customer retention strategies that can help you keep your revenue stream stable.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

Totango

FEBRUARY 6, 2020

Every touchpoint along the customer journey—from the initial sales event to support tickets, product usage metrics, and customer feedback —generates unique data. Remember, the journey is not linear; a customer might experience escalation during adoption or circle back to onboarding due to an upsell. How to Make it Work.

Enterprise 92

Enterprise Customer centricity Metrics Upselling 92

TeleDirect

MARCH 1, 2021

In fact, a contact center is the perfect vehicle for an effective customer feedback loop. TeleDirect , a pioneer in business process outsourcing (BPO) for contact centers, orchestrates our own customer feedback loop – in our case, we keep our clients happy by helping them tend to their own clients’ needs. Better brand awareness.

Call Center 117

Call Center Customer Service Business Process Outsourcing Upselling 117

JustCall

MAY 14, 2020

But are you still sticking to the old-fashioned customer retention strategies? Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. ” So read below to learn the customer retention strategies that can help you keep your revenue stream stable.

Customer retention 52

Customer retention Journey mapping Education Feedback 52