Feedback Bribery

Shep Hyken

To what extent will a company go to try to get customer feedback ? So, what constitutes a bribe to get feedback? Had the experience been less than excellent, would I have shared truthful feedback and risked this guy not being able to take care of his family? You want feedback.

Guest Blog: Customer Feedback Loops – 3 Examples & Strategies

ShepHyken

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback. But not all feedback is customer complaints. Customers also leave feedback when they have a particularly memorable experience.

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The Best Feedback Question

ShepHyken

It may be one of the best feedback questions I’ve ever heard. The post The Best Feedback Question appeared first on Shep Hyken. Customer Service Strategies customer feedback customer surveys simplicity“Please stay on the line to answer a short, one-question survey at the end of this call.”. That’s what I heard just before the agent picked up the phone to help me. Just a one-question survey? Sounds short enough. Sure, I’ll give them an extra minute of my time.

How to Optimize Your Survey with SMS & Video Feedback

PeopleMetrics

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link].

Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

Guest Post: Ditching NPS for Real Feedback–Which is Better For Your Customer Experience?

ShepHyken

He writes about what specifically makes feedback effective in helping you improve your customer service. Feedback, the one thing that businesses know that they need but dread to receive it at the same time. But at the end of the day, it’s the feedback that makes or breaks a company.

Customer Feedback Strategy in 4 Simple* Steps

Marley Richman

Guest Post: Are Customer Surveys the Best Way to Receive Feedback About Your Brand?

Shep Hyken

He shares the challenges and limitations of using surveys to gather feedback about customer experience. Surveys will always be a critical component of a brand’s customer engagement strategy. While brands can and should utilize surveys, it shouldn’t be the only way you obtain feedback.

Guest Blog: Improving Customer Experience Using Employee Feedback Data

ShepHyken

This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. That element is employee feedback. Employee Feedback – Pure Gold! Your frontline employees are typically on the receiving end of complaints, comments, and customer feedback. When you ask your employees for feedback, it makes them feel empowered and valuable.

Customer Journey Survey Strategy

ClientSuccess

Any CSM who has spent more than a few days in the SaaS industry working directly with customer contacts understands the incredible importance and value of customer feedback. Here are six winning customer journey survey strategies to introduce to your customers this year: 1.

Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

Want to know what it takes to build a community from the ground up? Join us for our panel discussion with the MURAL Community Team. In just 4 months, they have established a thriving community, and they're with us to explain how they did it.

Why SMS should be part of your feedback strategy

Customercount

Utilizing SMS texting for survey delivery is an easy and quick way to obtain feedback information so it should be part of your customer feedback strategy. Continue reading → The post Why SMS should be part of your feedback strategy appeared first on CustomerCount.

Guest Blog: How to Make Effective Customer Experience Strategies for a Software Development Company?

ShepHyken

This week we feature an article by Charles Richard who shares an article about how important it is for software development companies to have a successful customer experience strategy. The following post sums up a little bit in the details of what and how when it comes to customer experience strategies. The following post sums up a little bit in the details of what and how when it comes to customer experience strategies. What is a Customer Experience Strategy?

Learn How to Get Customer Feedback Easily and Efficiently

Totango

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Fortunately, today’s technology provides a number of ways to collect feedback easily and efficiently. Reviews provide another important feedback resource.

Call center cost reduction strategies

TechSee

Contact center leadership must think strategically and find sustainable call center cost reduction strategies that do not compromise the quality and efficiency of the brand’s service. The Best Call Center Cost Reduction Strategies.

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

engagement strategies retain. simply having a strategy is not. strategies. effective strategies to provide. the right internal strategies in. developing a strategy. COMPANIES ARE SKIPPING THE STRATEGY? A true digital self-service strategy.

Voice of the Customer Strategies: Effectively Turning Feedback Into Action

Strikedeck

Inge De Bleecker talks about the various customer-centric strategies used to turn feedback into actionable insights. Customer Success Customer Experience Customers Feedback Onboarding saas value realization Voice of Customer

How the Customer Feedback Management Process Works

PeopleMetrics

Collecting customer feedback is one thing. Measuring and managing that customer feedback is quite another! Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link].

How Customer Feedback Helps Cooleaf Grow Better and Better

Nicereply

People at Cooleaf wanted to find a tool that enabled them to maintain high-level of customer satisfaction & gather valuable customer feedback. For an evolving SaaS company, the customer’s feedback helps us see how our product, service, or even messaging is interpreted by our audience.

Importance of Customer Feedback + Ways to Collect It

ProProfs Chat

This is where the importance of customer feedback plays its part. Collecting customer feedback guarantees you never stray too far from the customer’s needs. Even though it has both negative and positive sides, you’ll need both for consumer feedback to work for you.

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

percent) and direct feedback from customers (39. Revenue and customer feedback are. feedback from. said they rely on direct customer feedback to. feedback is how they solve a crucial problem to a. source of direct customer feedback that. Shorten feedback.

Modernizing Your Customer Feedback Strategy Part 2: Modern Listening Methods

inmoment

To understand this perception, it’s no longer sufficient to collect feedback on a single experience or at a single point in time via traditional methods such as long-form surveys. . 3 Ways to Start Modernizing Your Customer Listening Strategy. 3: Offer Multimedia Feedback Options.

Rethinking Digital Feedback Strategies for the New World

Concentrix

Feedback is key to designing great digital experiences. Learn 4 ways your VOC program can support transformational strategies. The post Rethinking Digital Feedback Strategies for the New World appeared first on Concentrix.

Guest Blog: Is Your Contact Center Using the Right Customer Feedback Tool?

ShepHyken

These reasons are reflected by the CCW Executive Report on Contact Center Priorities for 2018, where increasing the “voice of the customer” strategy is the #3 contact center priority this year. Before Soliciting Feedback. CCW’s report confirms that the customer feedback survey remains a centerpiece of the “voice of the customer” strategy: 63 percent of respondents call it a priority. This is actionable feedback that your customers may not be able to articulate.

5 Strategies for CX Excellence

PeopleMetrics

After writing my book, Listen or Die , which outlined 40 lessons that turns customer feedback into gold, I often got the question: "what are the small handful of strategies that provide the biggest impact or provide the most insight on driving CX excellence?".

The Health of the Contact Center: Are You Ready for 2019?

feedback from. strategies and put the focus squarely on one thing: people. are empowered and given the feedback. training, and data-driven feedback— and all of that starts with the right.

#CXSecrets: Don't Limit Feedback Opportunities

PeopleMetrics

But that doesn't mean we aren't willing to provide feedback. In fact, we as consumers are more eager to openly provide feedback to companies than ever before. In this edition of #CXSecrets , I will explore the power shift in feedback collection from companies to customers, and reveal the advantages of letting your customers provide feedback any way they want, any time they want. Back then, the power was definitely in the hands of the organization asking for feedback.

6 Email Subject Line Strategies to Increase Your Survey Feedback

CustomerGauge

The post 6 Email Subject Line Strategies to Increase Your Survey Feedback appeared first on CustomerGauge. Getting people to open your emails can be a pain. And you can’t blame them: On average, an office worker will receive around 120 emails a day. In an inbox where you are constantly fighting for the attention of your customers (against non-competitors none the less), it can be a struggle to get out of the email […].

Customer Success and Product: The Ultimate Customer Feedback Loop

Education Services Group

Customer Success is in the perfect position to gather customer feedback about your product. Is there a way for them to share feedback with your Product team? The CSM product feedback cycle.

8 Tips for Selecting an Effective Contact Center Strategy

Fonolo

Picking an effective contact center strategy is a process that requires thought, evaluation, and preparation. By developing this framework in advance, you’ll have a point of reference when it comes time to evaluate your strategies. Gather customer feedback.

Managing Product Feedback at Scale

As with all things related to customers, there’s an art and science to effectively dealing with each of their ideas. With so many voices competing for attention, you need a means of effectively dealing with all of the data that will come your way. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. In this eBook, we’ll show you: • How to gather, prioritize, and select the best ideas from your customers and stakeholders, • How to make internal feedback more effective and inclusive, • How to make more strategic product roadmap decisions based on data, not opinions, • How to set expectations for new development both internally and externally. Get your free copy now!

Learn How to Get Customer Feedback Easily and Efficiently

Totango

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Fortunately, today’s technology provides a number of ways to collect feedback easily and efficiently. Reviews provide another important feedback resource.

25 Conflict Resolution Strategies for Customer Service

Callminer

The best agents are able to keep their own emotions under control while effectively dissolving tension between themselves and upset customers, but even the best perform better with clear strategies they can leverage. Head off issues preemptively by acting on feedback.

Should All Customer Feedback Be Considered Equal?

Satrix Solutions

Customer feedback is a lifeline for your organization. But with different customer personas (decision-maker, end-user), should all customer feedback be considered equal? I would say the first thing that you have to do is really understand what’s your company’s strategy.

3 Key Strategies For Call Center Customer Service

Fonolo

Your call center’s customer service strategy dictates customer loyalty, agent satisfaction, and company growth. READ THE FULL GUIDE: Creating a Customer Service Strategy That Drives Business Growth. Make sure you listen to your customer feedback and make changes as necessary.

How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!

Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Callminer

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. However, knowing how to deliver feedback can be tricky. Unfortunately, there are a number of pitfalls that can derail the process of delivering effective feedback. But when it comes to confronting potential issues and offering feedback, certain individuals aren’t confident in their abilities. Employee and agent feedback should be a two-way street.

Key Strategies For Winning Back Lost Customers in 2022

Nicereply

Whatever the case, with the right customer win-back strategies in place, reactivating former customers may greatly add up to your bottom line. Here’s why you should pay attention to bringing lost customers back and what strategies may efficiently work for your business in 2022 and beyond.

B2C 52

Don’t Let Market Research Interfere with your Customer Feedback

Genroe

The post Don’t Let Market Research Interfere with your Customer Feedback appeared first on Genroe. Customer Feedback StrategyFrom the outside looking in Australia and The United States look very similar. We speak, to all intents and purposes, the same language, we watch the same television shows, enjoy the same music, etc. But anyone who has ever swapped countries and lived on the other side knows that deep down the culture and outlook […].

4 Simple Strategies to Increase Customer Morale

CSM Magazine

What are some failproof strategies to improve customer morale? Seek Customer Feedback. Because your goal is to improve customer morale, it’s not surprising at all how your first step is to seek customer feedback. Customers are the focal point of any business.

Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

The specific actions and strategies crucial to driving a solid CX will be explained in relevant ways to enable attendees to make a difference in their own organizations. The steps necessary to define CX strategy. How to get the best possible feedback from customers.