TeleDirect

APRIL 7, 2025

Encourage Peer Mentoring and Feedback Create a collaborative environment where experienced agents support new hires and share best practices. Increased Sales and Upselling Agents trained in sales techniques are more likely to identify opportunities and close deals.

Call Center 62

Call Center First call resolution Best practices Gamification 62

Outsource Consultants

JUNE 5, 2025

Chloe reported significant results: Higher CSAT Lower handle time Increased revenue per customer (via upsell prompt detection) Emotion-Aware AI IVRs: Human Routing, Scaled Another breakthrough? Real-time feedback changes agent performance. Our models pick up those nuanced signals—things even humans miss—and coach agents in real time.”

Contact Center 67

Contact Center Interactive Voice Response Coaching outsourcing 67

Totango

FEBRUARY 12, 2025

Maintain predictable retention metrics while identifying cross-sell or upsell opportunities. For enterprises, improving customer health requires balancing three core priorities: Address regional or departmental variations in customer engagement. Navigate complex purchase decisions influenced by multiple stakeholders.

Enterprise 62

Enterprise Metrics Accountability Construction 62

ROI CX Solutions

MAY 1, 2025

Sentiment analysis is the real-time capture and understanding of customer feedback tracked in phone calls, text messages, emails, chats, and social media engagements. Types of contact center sentiment analysis methods Customer feedback comes in a variety of channels, and call center software ensures you capture it all.

Call Center 93

Call Center Coaching Contact Center Customer Care 93

ChurnZero

NOVEMBER 26, 2024

These might include providing product feedback or internal collaboration. Key performance indicators (KPIs) / objectives and key results (OKRs) they will be evaluated on, such as adoption, retention, upsell or cross sell, customer success qualified leads.

SaaS 52

SaaS Upselling Enterprise industry standards 52

TMP Direct

JANUARY 5, 2025

By analyzing historical data, businesses can identify touchpoints that frustrate customers, recognize signs of dissatisfaction or churn, and uncover opportunities for upselling or cross-selling. By leveraging analytics and feedback loops, organizations can refine strategies and consistently deliver exceptional experiences.

Analytics 52

Analytics Customer Experience Chatbots Upselling 52

Global Response

MAY 27, 2025

Developing a robust customer feedback mechanism Understanding your customers’ perspective on their experience is always valuable. By putting a direct customer feedback mechanism in place, such as surveys, NPS scores, and speech analytics, you can get an in-depth look at what clients enjoy about their experience and what needs work.

B2B 62

B2B Best practices Technology Customer Service 62

TeleDirect

APRIL 23, 2025

Call centers follow strict compliance protocols, including: PCI DSS certification for payment security HIPAA compliance for health-related policies Secure call recording and data storage Key Features of an Insurance-Focused Call Center Customized scripts for different policy types (auto, life, health, etc.)

Call Center 62

Call Center Interactive Voice Response Scripts First call resolution 62

Outsource Consultants

FEBRUARY 11, 2025

Satisfied customers are more likely to make repeat purchases, explore other products and services offered by the company (cross-selling), and upgrade to premium offerings (upselling). This creates a positive feedback loop, where happy employees lead to happy customers, further enhancing the overall company culture.

Upselling 67

Upselling Interactive Voice Response Customer centricity Employee engagement 67

Calabrio

JULY 8, 2025

Typically, organizations see strong early results in weeks — though continuous data input and feedback loops are key to unlocking its full potential. By correlating evaluation results with customer journey analytics, you can tie agent coaching and performance to concrete business outcomes.

Contact Center 52

Contact Center Coaching Quality management Analytics 52

Call Journey

OCTOBER 3, 2024

A unified analytics platform brings together multiple data streams—survey responses, call center transcripts, website behavior, product feedback, etc.—into However, many user-friendly platforms provide out-of-the-box capabilities for analyzing customer sentiment and categorizing feedback automatically. into a single dashboard.

Analytics 52

Analytics Surveys Finance Upselling 52

TeleDirect

MARCH 15, 2025

Conducting upselling and cross-selling campaigns to increase revenue. Market Research & Customer Surveys Gathering customer feedback through phone surveys and opinion polls. Common Outbound Call Center Services: Telemarketing & Sales Calls Promoting new products, services, and special offers.

Call Center 62

Call Center Telemarketing Technical Support Healthcare 62

Cincom

FEBRUARY 21, 2025

This results in lost revenue and missed opportunities to upsell or cross-sell. 5- Enhanced Upselling and Cross-Selling Strategies Many CPQ platforms include recommendation engines that suggest upgrades, bundles, and complementary products. 4- Frustrated Customers and Lost Deals Customers expect fast, accurate, and transparent quotes.

Sales 40

Sales Gamification Finance Best practices 40

ROI CX Solutions

APRIL 29, 2025

Gather insights Capture valuable voice of the customer (VoC) feedback by utilizing AI software that monitors what customers are saying about your company over the phone, on various social media platforms, and in emails and chat interactions. With all the opportunities to decrease costs and increase revenue, contact center AI is a no-brainer.

Customer Support 64

Customer Support Interactive Voice Response Chatbots Coaching 64

Concentrix

JUNE 9, 2025

They become brand advocates, extending your brand’s reach through word-of-mouth, while providing invaluable feedback, guiding product improvements, service innovations, and marketing refinements. Machine-learning models can detect early signs of churn, pinpoint upsell opportunities and optimize both the timing and content of loyalty offers.

Automotive 48

Automotive Transportation Engineering Government 48

Cincom

FEBRUARY 14, 2025

Without a structured approach, they risk suboptimal recommendations, longer sales cycles, and missed upsell opportunities. Enable real-time cross-sell and upsell recommendations within CPQ, ensuring reps offer value-driven configurations. Offer scenario-based learning, where reps handle simulated quote negotiations within CPQ.

Best practices 40

Best practices Sales CRM Finance 40

Interaction Metrics

JANUARY 7, 2025

The discussion highlighted the synergy between scientific customer feedback and customer journey mapping, likening these two tools to the left foot and right foot of an effective CX strategy. Fixing these friction points leads to fewer cancellations, happier customers, and a smoother path to upselling additional features.

Journey mapping 62

Journey mapping Consulting Consulting B2B 62

ChurnZero

JUNE 6, 2025

According to research from our friends at Growth Molecules , companies lose 15-20% of potential revenue growth when failing to map, identify, and act on conversion or upsell opportunities. pre-mortem planning meetings, formal feedback process with product, open door customer meetings for other departments).

Customer retention 52

Customer retention Journey mapping Benchmark SaaS 52

Global Response

JUNE 19, 2025

This offers vital perks for business and customer success: Cost-efficiency: Reduce overhead and staffing costs while acting on opportunities for increased engagement, including upselling and cross-selling. Determine CSAT via feedback surveys asking customers to rate their satisfaction with specific services on a scale from 1 to 5.

outsourcing 62

outsourcing Customer Support Contact Center Journey mapping 62

CSM Magazine

APRIL 10, 2025

Sales Assistants AI can act as a virtual salesperson by recommending products based on customer preferences, guiding them through the purchase process, or even upselling complementary items. Survey Collection and Feedback Conversational AI makes gathering customer feedback easy.

Chatbots 52

Chatbots Upselling Healthcare Feedback 52

Quiq

APRIL 24, 2025

Whether handling a challenging customer inquiry or upselling products, Quiq ensures that agents make the best decisions in every interaction. This is done through a combination of response suggestions, real time feedback, and taking action on the agent’s behalf. The result? Higher CSAT scores and stronger customer loyalty.

Coaching 52

Coaching Self service Upselling Enterprise 52

TeleDirect

FEBRUARY 7, 2025

Feedback: Providing appropriate responses that address the customers needs. Sales and Upselling Calls Identify customer needs through active listening. A: Regular training sessions, role-playing exercises, call monitoring, and feedback mechanisms help agents develop active listening skills.

Call Center 62

Call Center Customer Service Agent burnout First call resolution 62

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. Product insights: can you quantify the volume and value of community feedback on your product? The three stages of digital community platform evolution.

SaaS 52

SaaS Gamification B2B Metrics 52

Global Response

JUNE 26, 2025

Analyze feedback. With customer self-service handling these issues, your team can focus on generating revenue for the business by developing relationships with customers and offering natural and relevant product upselling or cross-selling opportunities. Implement case or ticket deflection strategies.

Self service 62

Self service Contact Center Interactive Voice Response Chatbots 62

CSM Magazine

FEBRUARY 5, 2025

Predictive Analytics and Sentiment Analysis AI algorithms analyze customer behavior , feedback, and conversations to understand sentiment and predict future needs. Agents get real-time prompts, such as upselling opportunities or techniques to calm frustrated callers.

Contact Center 52

Contact Center Chatbots Airlines Analytics 52

Interaction Metrics

MAY 19, 2025

This is where human judgment turns raw feedback into decision-ready insights. While this doesnt replace direct customer feedback, it adds a new layer, especially useful in early-stage research or when exploring hypothetical scenarios. Surveys Surveys are the backbone of CX research, providing structured feedback at scale.

B2B 62

B2B Customer Experience Journey mapping Surveys 62

CSM Magazine

MARCH 24, 2025

Customer training through an LMS optimizes onboarding, lessens employee turnover (increases retention), and presents several opportunities for upselling. This can provide evidence that a particular employee can adequately understand your workplace compliance training materials and offer you feedback on the course.

Upselling 52

Upselling Education Feedback Management 52

Quiq

APRIL 15, 2025

How does this initiative impact key revenue drivers like upsell, cross-sell, and average order value? Customer Metrics and Validation What customer feedback mechanisms will be in place to measure the impact of AI on loyalty and satisfaction? Are these growth metrics sustainable, or are they tied to short-term trends?

Metrics 52

Metrics Upselling Feedback Marketing 52

Hodusoft

APRIL 24, 2025

Ineffective Feedback Loops Feedback is the breakfast for champions. If the customer feedback loop is ineffective, then it becomes difficult for insurance companies to retain customers. They must have mechanisms to gather and act on customer feedback. Those who can’t will lose policyholders.

Contact center software 52

Contact center software Customer retention Contact Center call center software 52

Cincom

JANUARY 30, 2025

Later, you send a follow-up email asking her for feedback. Increased revenue due to increased upselling opportunities. In the account confirmation email, you send her the requested quote and invite her to download the mobile app for interactive conversation and guidance, but she doesnt do so; however, she reads the quote you sent.

Personalization 40

Personalization CRM Analytics Chatbots 40

Hodusoft

DECEMBER 4, 2024

Targeted Upselling and Cross-selling Customizable broadcasts enable MSPs to segment their customer base and send targeted offers based on clients’ previous purchases or usage patterns. This increases the chances of successful upselling and cross-selling.

Upselling 52

Upselling Surveys Marketing Personalization 52

Global Response

JUNE 3, 2025

Real-time AI provides automated summaries and data reports after each call for immediate feedback and continuous agent coaching. Outsourced providers gather customer feedback through automated reports, increasing your teams transparency and service quality. Result: The results speak for themselves.

Telemarketing 62

Telemarketing outsourcing Contact Center Call Center 62

Cincom

APRIL 15, 2025

How CXM Solves It : Revenue Growth through AI-Powered Targeting : Customer experience management enhances revenue streams by dynamically adjusting pricing models, upselling/cross-selling based on behavioral insights, and identifying untapped opportunities using AI-driven recommendations.

Customer Experience 40

Customer Experience Management Chatbots CRM 40

Interaction Metrics

APRIL 17, 2025

At Interaction Metrics, we help organizations of all sizes improve how they collect and use feedback. Its a curated list of 17 Qualtrics alternatives, each chosen for a specific strengthwhether thats streamlined online surveys, better integrations, or smarter ways to tie customer feedback data to revenue.

Surveys 48

Surveys B2B Enterprise Analytics 48

Blueship Call Center

JANUARY 27, 2025

Upselling and Cross-Selling : Happy customers are more receptive to additional offerings. Customer Feedback : Collecting and analyzing feedback to identify areas for improvement. Increased Sales : Satisfied customers are more likely to buy additional products or services.

Call Center 40

Call Center Customer Experience Brand ambassadors Telecommunications 40

ChurnZero

APRIL 25, 2025

And what you need to highlight (or track down) may depend on your customers: Retention outcomes (cancellations, downgrades, discounts) Data from other departments (feedback surveys, support tickets, A/B testing, user-generated content) Company events or incidents (system outage, product changes) Interlude: how ChurnZero can help.

Finance 52

Finance Metrics Engineering Construction 52

Blueship Call Center

MARCH 24, 2025

Customer Retention: Proactively engaging with existing customers to build loyalty, gather feedback, and promote upselling/cross-selling opportunities. Customer Acquisition: Reaching new markets and expanding customer base through strategic outreach campaigns.

Call Center 40

Call Center outsourcing Upselling Sales 40