Callminer

FEBRUARY 4, 2021

Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. You can also inform them of their increased vulnerability. Third, beef up your own security.

Call Center 345

Call Center Contact Center Finance Consulting 345

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. White papers. What Are B2B Customer Journey Touchpoints? B2B customer journey touchpoints are occasions when business customers interact with a brand. Social media posts and ads. Blog content.

B2B 116

B2B Journey mapping SaaS Engineering 116

Comm100

JANUARY 21, 2020

Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. For example, if a first-time customer is browsing a web page for 5 minutes or more, a live chat window could appear inviting that customer to “let us know if you have any questions!” Free Download: Customer Engagement 2020 White Paper.

B2C 40

B2C B2B Benchmark Best practices 40

Comm100

JANUARY 21, 2020

Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. For example, if a first-time customer is browsing a web page for 5 minutes or more, a live chat window could appear inviting that customer to “let us know if you have any questions!” Read part 1 here , and access the full story here.

B2C 83

B2C B2B Benchmark Best practices 83

Cincom

MARCH 23, 2020

Younger audiences are less likely to be reached via long form writing such as white papers or extended stories. If you litter your content with references to generationally specific phrases, events or values, you risk alienating, or at least confusing, that portion of your audience with no understanding of what the example symbolizes.

Marketing 52

Marketing Management B2B Sales 52

Callminer

APRIL 23, 2019

For example, one of the PCI DSS requirements is to encrypt payment details. Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts. For example, if you take credit information on calls, it is against PCI-DSS standards to EVER store the CVV2 number.

Best practices 159

Best practices Call Center Banking Contact Center 159

Comm100

NOVEMBER 2, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Quality scripts can help to make it. Our live chat scripts template provides some ready-to-use proactive chat scripts for your reference. Take my Uber driver, Rodrigo, for example. Download Now. Any Doubts?

Surveys 64

Surveys Feedback Scripts Customer Service 64

Comm100

OCTOBER 25, 2017

Why are customers so stupid” and “Why are customers so entitled” are also top suggestions (“Why are customers so stupid”, for example, rings in 110 searches per month). Download this white paper to learn how to prevent, deal with, and follow up on difficult customers. And you need more. Download Now. Why Are Customers So Rude?

Morale 128

Morale Customer Service Scripts Personalization 128

Callminer

MAY 11, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help you create a positive company culture and better support your employees to reduce attrition. They act quickly to address the issue in a genuine way not with a script but with sincerity.

Management 273

Management Customer Experience Customer Service Coaching 273

Comm100

APRIL 8, 2016

For example, you may think that you should be reaching your customers through Pinterest because that’s what your competitors are doing. Think about how little changes to your customer service plans (tweaks like proactive customer service, scripts and promotions) can optimize their consumer experience.

Customer Service 42

Customer Service Advertising Call Center Scripts 42

Comm100

OCTOBER 8, 2016

White Papers. For example, if you are doing a site-wide sale on jeans, why not offer an additional discount to reward loyalty members? Free Download] Live Chat Scripts to Make Stellar Agents. Try creating materials like: Seminars/Webinars. Special Reports. Newsletters. Give customers one-on-one attention.

Customer retention 60

Customer retention Scripts Education Marketing 60

Vistio

OCTOBER 5, 2021

So I’ll talk to senior leaders, find out what they’re thinking about, and then I will give them articles and white papers and stuff that actually kind of, it repeats back what they’re saying, but I just kind of add the gloss to it. . Specifically the technology used to aid in customer service. .

Chatbots 52

Chatbots Contact Center Banking Technology 52

Callminer

SEPTEMBER 23, 2020

“A good outbound sales script contains a strong connecting statement. ” – Grace Sweeney, 5 Outbound Sales Scripts You Can Adjust on the Fly , Copper; Twitter: @copperinc. For example, keeping them up to date is massively important, as there’s no point in having them if you don’t keep them up to date and act on them.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Callminer

JULY 30, 2020

CallMiner Eureka Coach , for instance, provides automated performance scoring to make it easy for managers to identify coaching moments, and issues alerts to provide guidance to agents with annotated call examples. For example, say something like, “I will definitely help you with renewal,” not “We will look into that.”. Shem Mandajos.

Call Center 265

Call Center Customer Service Scripts Coaching 265

Callminer

APRIL 30, 2020

For more information on improving the customer experience, download our white paper, Leveraging Emotion to Improve CX & Elevate Contact Center Performance. ” – Gregory Ciotti, Go-To Scripts for Handling 10 Tricky Customer Service Scenarios , Help Scout; Twitter: @helpscout. ” – Robert W.

Customer Service 273

Customer Service Scripts Construction Feedback 273

Integrity Solutions

MAY 24, 2023

Example: Are your salespeople learning how to ask questions that help their customers gain greater clarity around their problems? Solicit examples of these inner dialogues, exploring how they can be supportive and how they can be destructive. Do the questions expose the consequences of inaction and the benefits of change?

Sales 52

Sales Coaching Accountability Personalization 52

Comm100

DECEMBER 8, 2017

For example, if you only have an email address, you may have to stick with a thank you email (although we recommend choosing good old snail mail whenever possible!). For example, instead of writing something like this: “I appreciate what you told me.”. What’s better than a thank you letter to a customer on white paper?

Advertising 52

Advertising Personalization Customer retention Feedback 52

Comm100

FEBRUARY 25, 2020

For example, eCommerce companies can see when a customer or prospect has put something into their digital shopping cart. For example, when a customer’s cart value exceeds a certain value, or a prospect has been looking at your product page for several minutes, you can extend a friendly offer of assistance. Utilize web activity data .

CRM 64

CRM B2B Accountability Healthcare 64

Comm100

FEBRUARY 25, 2020

For example, eCommerce companies can see when a customer or prospect has put something into their digital shopping cart. For example, when a customer’s cart value exceeds a certain value, or a prospect has been looking at your product page for several minutes, you can extend a friendly offer of assistance. Utilize web activity data.

CRM 52

CRM B2B Accountability Healthcare 52

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Give me an example of a time you couldn’t solve a customer’s problem. Give me an example of a time you gave a customer great service.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Give me an example of a time you couldn’t solve a customer’s problem. Give me an example of a time you gave a customer great service.

Management 182

Management Customer Service Consulting Consulting 182

OctopusTech

JULY 18, 2022

For example – If you simply send an email or a letter to your potential clients and then keep following up with them on a phone call, then it would surely be considered a lukewarm or a cold call. You can share the link of the learning resource in a pre-call mail or on social media in the form of a case study or a white paper.

Best practices 62

Best practices Call Center Sales Personalization 62

LiveChat

JUNE 8, 2018

Don’t Use Scripted Language. Scripted language is impersonal. For example, “Sorry, but this product is currently unavailable” sounds impersonal and negative. For example, when someone contacts your team via phone or chat, your representative should instantly be able to pull up their records. It’s up to you. #2.

B2C 66

B2C B2B Scripts Wait times 66

Transparent BPO

DECEMBER 3, 2019

For every poor example of implementation, there have been four or five great examples. Finding agents who can think for themselves and go beyond a script, who are empowered to pick up the baton from an automated transaction and do their best to meet and exceed customer expectations is vital.

outsourcing 62

outsourcing Customer Experience Contact Center Enterprise 62

JivoChat

MARCH 9, 2021

The inbound sales process seeks to support the buyer’s journey with useful information in emails, social media posts, white papers, and more. For example, this could be once they subscribe to your email list, download your free guide, comment on a blog post, or visit a specific URL. Preferred Communication Channels.

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. For example, as a part of their social media support strategy, JetBlue assigned responsibility to 3 teams – customer commitment, marketing, and communications. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Customer Service 47

Customer Service Customer Care Morale Marketing 47

Comm100

OCTOBER 17, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately. And you need more. Download Now.

Customer Service 50

Customer Service Customer Care Feedback Surveys 50