Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Lead by example.

Call Center 182

Call Center Management Scripts Coaching 182

Comm100

OCTOBER 25, 2017

Why are customers so stupid” and “Why are customers so entitled” are also top suggestions (“Why are customers so stupid”, for example, rings in 110 searches per month). Download this white paper to learn how to prevent, deal with, and follow up on difficult customers. And you need more. Download Now. Why Are Customers So Rude?

Morale 131

Morale Customer Service Scripts Personalization 131

Callminer

MAY 11, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help you create a positive company culture and better support your employees to reduce attrition. They act quickly to address the issue in a genuine way not with a script but with sincerity.

Management 273

Management Customer Experience Customer Service Coaching 273

Integrity Solutions

MAY 24, 2023

Example: Are your salespeople learning how to ask questions that help their customers gain greater clarity around their problems? Solicit examples of these inner dialogues, exploring how they can be supportive and how they can be destructive. Do the questions expose the consequences of inaction and the benefits of change?

Sales 52

Sales Coaching Accountability Personalization 52

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. The activities in this eBook can be great training materials to improve customer service or morale in your team. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. What kinds of people should you bring aboard?

Customer Service 49

Customer Service Customer Care Morale Marketing 49

Comm100

OCTOBER 17, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately. Win New Fans. And you need more.

Customer Service 52

Customer Service Customer Care Feedback Surveys 52