Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. For example, companies can ask their call agents to check on their customers concerning the pandemic. Examples would be: Selling products. Kirk Chewning.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Cincom

MARCH 23, 2020

Traditionally, a sales rep delivers a value proposition statement, discusses needs and pain points, followed by product features and benefits. Younger audiences are less likely to be reached via long form writing such as white papers or extended stories. Sales training should include some knowledge transfer related to this.

Marketing 52

Marketing Management B2B Sales 52

Callminer

FEBRUARY 4, 2021

Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. You can also inform them of their increased vulnerability. Third, beef up your own security. Michael Stahl.

Call Center 345

Call Center Contact Center Finance Consulting 345

Comm100

JANUARY 21, 2020

Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. For example, if a first-time customer is browsing a web page for 5 minutes or more, a live chat window could appear inviting that customer to “let us know if you have any questions!” Free Download: Customer Engagement 2020 White Paper.

B2C 40

B2C B2B Benchmark Best practices 40

Comm100

JANUARY 21, 2020

Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. For example, if a first-time customer is browsing a web page for 5 minutes or more, a live chat window could appear inviting that customer to “let us know if you have any questions!” Read part 1 here , and access the full story here.

B2C 84

B2C B2B Benchmark Best practices 84

Callminer

APRIL 23, 2019

For example, one of the PCI DSS requirements is to encrypt payment details. Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts. For example, if you take credit information on calls, it is against PCI-DSS standards to EVER store the CVV2 number.

Best practices 159

Best practices Call Center Banking Contact Center 159

Comm100

NOVEMBER 2, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Quality scripts can help to make it. Our live chat scripts template provides some ready-to-use proactive chat scripts for your reference. Take my Uber driver, Rodrigo, for example. Download Now. Any Doubts?

Surveys 65

Surveys Feedback Scripts Customer Service 65

Callminer

MAY 11, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help you create a positive company culture and better support your employees to reduce attrition. They act quickly to address the issue in a genuine way not with a script but with sincerity.

Management 273

Management Customer Experience Customer Service Coaching 273

Comm100

OCTOBER 8, 2016

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. White Papers. Free Download] Live Chat Scripts to Make Stellar Agents. Special Reports. Newsletters.

Customer retention 60

Customer retention Scripts Education Marketing 60

Callminer

SEPTEMBER 23, 2020

“A good outbound sales script contains a strong connecting statement. ” – Grace Sweeney, 5 Outbound Sales Scripts You Can Adjust on the Fly , Copper; Twitter: @copperinc. ” – Tamara Scott, 5 Outbound Sales Strategies to Increase Revenue , TechnologyAdvice; Twitter: @Technology_Adv.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Vistio

OCTOBER 5, 2021

Either it’s analysis work, where I’m actually working on specific projects or problems or analyzing maybe a different market or something like that, or it can be what you might think of more as like sales or marketing. Where I’m helping the leader themselves to sort of present their views in a better way.

Chatbots 52

Chatbots Contact Center Banking Technology 52

Comm100

DECEMBER 8, 2017

They are an inexpensive way to increase sales, return on investment (ROI), and customer retention. Here are some things to consider before your pen hits the paper: Who is your audience? For example, instead of writing something like this: “I appreciate what you told me.”. Ready to send your customer a thank you letter?

Advertising 53

Advertising Personalization Customer retention Feedback 53

Comm100

FEBRUARY 25, 2020

By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history. For example, eCommerce companies can see when a customer or prospect has put something into their digital shopping cart.

CRM 64

CRM B2B Accountability Healthcare 64

JivoChat

MARCH 9, 2021

Inbound sales techniques have transformed the buying process, putting the power in the customer’s hands. Old school sales tactics like mass cold call campaigns and door-knocking are not as effective in many industries. But don’t think that makes life more difficult for sales teams. What is Inbound Sales?

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

Comm100

FEBRUARY 25, 2020

By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history. For example, eCommerce companies can see when a customer or prospect has put something into their digital shopping cart.

CRM 52

CRM B2B Accountability Healthcare 52

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Give me an example of a time you couldn’t solve a customer’s problem. Give me an example of a time you gave a customer great service.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Give me an example of a time you couldn’t solve a customer’s problem. Give me an example of a time you gave a customer great service.

Management 182

Management Customer Service Consulting Consulting 182

OctopusTech

JULY 18, 2022

Human connection is one of the most important aspects of B2B sales and marketing. For better sales calls, you can also choose three different mediums such as email, phone, or social media channels and make the entire process more fruitful. Research is one of the most important parts of better sales calls. Personalization.

Best practices 62

Best practices Call Center Sales Personalization 62

LiveChat

JUNE 8, 2018

On the flipside though, failure to communicate well can create dissatisfaction, frustration, and a decrease in sales. Don’t Use Scripted Language. Scripted language is impersonal. For example, “Sorry, but this product is currently unavailable” sounds impersonal and negative. It’s up to you. #2.

B2C 66

B2C B2B Scripts Wait times 66

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. With a dedicated customer service staff working alongside marketing, IT, sales, and more, customer issues can be handled at once, without any annoying transfers. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Customer Service 49

Customer Service Customer Care Morale Marketing 49

Comm100

OCTOBER 17, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately. And you need more. Download Now.

Customer Service 52

Customer Service Customer Care Feedback Surveys 52