Integrity Solutions

APRIL 19, 2024

It’s about asking questions from a place of genuine curiosity, listening, fully absorbing what you’re hearing and then being willing and able to pivot in whatever direction the customer’s answers take us. Put another way, personalization is the opposite of operating from scripts and responding with cookie-cutter answers.

Personalization 105

Personalization Sales Scripts Contact Center 105

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer retention 60

Customer retention Scripts Education Marketing 60

Callminer

FEBRUARY 4, 2021

More effectively identifying and managing customer vulnerability isn’t just a benefit for consumers, companies that can successfully support vulnerable customers deliver better customer service and improve customer retention and loyalty. You can also inform them of their increased vulnerability.

Call Center 345

Call Center Contact Center Finance Consulting 345

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. For example, companies can ask their call agents to check on their customers concerning the pandemic. Examples would be: Selling products.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Totango

AUGUST 23, 2022

Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. What Are B2B Customer Journey Touchpoints? B2B customer journey touchpoints are occasions when business customers interact with a brand.

B2B 116

B2B Journey mapping SaaS Engineering 116

Comm100

JANUARY 21, 2020

With digital omnichannel engagement, you can automate proactive interactions based on custom rules that guide users through the customer journey. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. This post is the second of two that are based on our Omnichannel white paper. White Paper.

B2C 40

B2C B2B Benchmark Best practices 40

NobelBiz

FEBRUARY 13, 2024

” Chris Robinson, featured in the NobelBiz First Contact podcast, emphasizes the strategic importance of self-service in customer retention: “By implementing comprehensive self-service options, businesses can drastically reduce churn.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59