Up Your Service

APRIL 3, 2016

Rule #2: Don’t start by training people on specific service skills, scripts and procedures. To learn more read the White Paper “Engineering a Service Revolution: How to build a service culture and improve service quality fast.” They are: Rule #1: Don’t start with customer-facing employees.

Customer Service 65

Customer Service Scripts Engineering Education 65

Totango

AUGUST 23, 2022

White papers. Totango’s SuccessBLOCs have built-in KPIs and scripts to automatically or manually trigger optimized workflows, called SuccessPlays , appropriate to what the KPI data indicates for a particular customer. Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing.

B2B 115

B2B Journey mapping SaaS Engineering 115

Vonage

FEBRUARY 13, 2017

Speech analytics software makes it easier to identify the reasons for repeat calls as well as whether your agents adhere to scripts and follow regulatory conditions. To learn more about excelling in sales and service, take a look at our selection of insight-packed white papers. Related Posts CTI – the original digital glue.

Analytics 53

Analytics Customer Service Scripts Surveys 53

Andrew Mcfarland

SEPTEMBER 21, 2022

This approach includes creating personalized email templates and cold-calling scripts. In this case, you can provide them with content like e-books, webinars, and white papers. They can develop targeted outreach to each target group by identifying opportunities and creating relationships.

Morale 48

Morale Sales Scripts CRM 48

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. They can assess how current scripts are performing and change them as needed. There would be no operations without customers.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Comm100

JANUARY 21, 2020

Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. This post is the second of two that are based on our Omnichannel white paper. With digital omnichannel engagement, you can automate proactive interactions based on custom rules that guide users through the customer journey.

B2C 83

B2C B2B Benchmark Best practices 83

Up Your Service

APRIL 3, 2016

Rule #2: Don’t start by training people on specific service skills, scripts and procedures. To learn more read the White Paper “Engineering a Service Revolution: How to build a service culture and improve service quality fast.” They are: Rule #1: Don’t start with customer-facing employees.

Customer Service 40

Customer Service Scripts Engineering Education 40

Cincom

MARCH 23, 2020

Younger audiences are less likely to be reached via long form writing such as white papers or extended stories. Guided selling found with scripted interviewing , sales automation and CPQ products can be tuned to maximize the alignment of content with audiences in terms of age or generational orientation. Audience Attention Span.

Marketing 52

Marketing Management B2B Sales 52

Jive

AUGUST 9, 2018

In a white paper by Jive Communications, we highlight how educating our customer support to be problem-solvers helps us maintain our 68 NPS (Net Promoter Score ), a measure of customer satisfaction). Jive empowers their employees by not giving out agent scripts.

Contact Center 75

Contact Center Chatbots Employee engagement Customer Support 75

Cincom

APRIL 30, 2020

These clues may include online behaviors such as white paper downloads, browsing product literature, selected video or other content perused on your webpage. Inadequate Discovery. Early in the buy cycle, the prospect is revealing clues and facts about the issues they are confronting. Configure-Price-Quote (CPQ) Software.

Sales 52

Sales CRM Scripts Management 52

CX Journey

APRIL 7, 2016

Rule #2: Don’t start by training people on specific service skills, scripts and procedures. But highly scripted employees are often less able to be imaginative or empathetic about a customer’s true needs. Therefore, include everyone in service training, and focus special attention on internal service providers.

Airlines 56

Airlines Scripts Education B2C 56

Comm100

OCTOBER 25, 2017

Download this white paper to learn how to prevent, deal with, and follow up on difficult customers. Learn to listen to them and respond in a personalized manner – not by reciting a script. [Free Download] How to Deal with Difficult Customers over Live Chat. And you need more. Download Now. Why Are Customers So Rude?

Morale 125

Morale Customer Service Scripts Personalization 125

Callminer

APRIL 23, 2019

Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts. Marsella, Founder and CEO of Jasper, Everything You Need to Know About Achieving PCI Compliance , BigCommerce; Twitter: @Bigcommerce.

Best practices 159

Best practices Call Center Banking Contact Center 159

Comm100

NOVEMBER 2, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Quality scripts can help to make it. Our live chat scripts template provides some ready-to-use proactive chat scripts for your reference. White Paper] The Guide to Becoming a Top Performing Live Chat Agent. Download Now.

Feedback 62

Feedback Surveys Scripts Customer Service 62

Callminer

MAY 11, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help you create a positive company culture and better support your employees to reduce attrition. They act quickly to address the issue in a genuine way not with a script but with sincerity.

Management 273

Management Customer Experience Customer Service Coaching 273

Comm100

OCTOBER 8, 2016

White Papers. Free Download] Live Chat Scripts to Make Stellar Agents. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately. Special Reports. Newsletters.

Customer retention 60

Customer retention Scripts Education Marketing 60

Callminer

MAY 26, 2020

For more information on the customer experience, download our white paper, The CX Pro’s Guide to Speech Analytics. First Response Time (FRT) makes this critical caller waiting period clear enough to act on, ensuring you can positively impact the customer journey and experience at the very first touchpoint.

Call Center 340

Call Center Metrics Average Handle Time First call resolution 340

Comm100

APRIL 8, 2016

Think about how little changes to your customer service plans (tweaks like proactive customer service, scripts and promotions) can optimize their consumer experience. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Don’t let this be the case with your party!

Customer Service 42

Customer Service Advertising Call Center Scripts 42

JustCall

JUNE 5, 2020

Market research, white papers, and industry reports can be of great value to your prospects. Cold Calling Scripts| 10 Cold Calling Scripts to Convert Prospects. Top 10 Cold Calling Scripts for Realtors. Will you be available to discuss this on Thursday or Friday? Regards, (your name)” Read Further Here: .

Sales 52

Sales Scripts Feedback Marketing 52

JustCall

JUNE 5, 2020

Market research, white papers, and industry reports can be of great value to your prospects. Cold Calling Scripts| 10 Cold Calling Scripts to Convert Prospects. Top 10 Cold Calling Scripts for Realtors. Will you be available to discuss this on Thursday or Friday? Regards, (your name)” Read Further Here: .

Sales 52

Sales Scripts Feedback Marketing 52

Hero Digital

OCTOBER 5, 2019

Unlike scripted surveys or one-off direct emails, focus groups allow conversations to organically take shape under the direction of a moderator. That doesn’t mean email is a substitute for direct interviews, but individual emails can offer valuable information and open a direct communication line with your customers. Focus Groups.

B2B 40

B2B Surveys Marketing Scripts 40

Callminer

JULY 30, 2020

Download our white paper, Reduce Churn and Increase Customer Satisfaction with Speech Analytics , to explore how speech analytics can help your company improve customer satisfaction and reduce churn. While sticking to set scripts can be helpful, being genuinely concerned with solving customer concerns helps customers feel valued.

Call Center 265

Call Center Customer Service Scripts Coaching 265

Callminer

SEPTEMBER 23, 2020

“A good outbound sales script contains a strong connecting statement. ” – Grace Sweeney, 5 Outbound Sales Scripts You Can Adjust on the Fly , Copper; Twitter: @copperinc. ” – Jess Pingrey, 8 Outbound Sales Call Script Examples With Proven Results , Fit Small Business; Twitter: @FitSmallBiz.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Callminer

APRIL 30, 2020

For more information on improving the customer experience, download our white paper, Leveraging Emotion to Improve CX & Elevate Contact Center Performance. ” – Gregory Ciotti, Go-To Scripts for Handling 10 Tricky Customer Service Scenarios , Help Scout; Twitter: @helpscout.

Customer Service 273

Customer Service Scripts Construction Feedback 273

Vistio

OCTOBER 5, 2021

So I’ll talk to senior leaders, find out what they’re thinking about, and then I will give them articles and white papers and stuff that actually kind of, it repeats back what they’re saying, but I just kind of add the gloss to it. . It came on and we’ve thought, oh, there we go.

Chatbots 52

Chatbots Contact Center Banking Technology 52

Comm100

DECEMBER 8, 2017

What’s better than a thank you letter to a customer on white paper? Everyone’s handwriting is unique, and that’s part of what makes handwritten letters so special — they feel authentic. Use a Card or Stationary. A thank you card. By incorporating a simple, visual design, you are showing your customer an extra layer of thoughtfulness.

Advertising 50

Advertising Personalization Customer retention Feedback 50

Comm100

FEBRUARY 25, 2020

Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. This post is the second of two that cover just a few points of our ‘Never Miss a VIP’ white paper. Free Download: Never Miss a VIP White Paper. Incorporate an omnichannel customer engagement platform .

CRM 64

CRM B2B Accountability Healthcare 64

Integrity Solutions

MAY 24, 2023

To ensure that your sales training initiatives yield long-term outcomes, there are specific measures you can take. This drives the way sales training is designed and implemented. And it also explains why sales training effectiveness and ROI can be so poor.

Sales 52

Sales Coaching Accountability Personalization 52

Comm100

FEBRUARY 25, 2020

Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. This post is the second of two that cover just a few points of our ‘Never Miss a VIP’ white paper. Free Download: Never Miss a VIP White Paper. Incorporate an omnichannel customer engagement platform.

CRM 52

CRM B2B Accountability Healthcare 52

OctopusTech

JULY 18, 2022

You can share the link of the learning resource in a pre-call mail or on social media in the form of a case study or a white paper. Make sure that you don’t answer in a scripted manner and never forget to personalize each call. Prepare a learning resource or send them a gift.

Best practices 62

Best practices Call Center Sales Personalization 62

CustomerSuccessBox

JUNE 27, 2022

Without CS enablement, a CSM would have to go to the marketing division to locate someone to write a white paper or a graphic and then follow up to make sure it happened. But as I just said, the marketing division is in charge of creating the majority of content. This is much easier with a platform or method for sales enablement.

Customer Experience 52

Customer Experience Metrics Sales Marketing 52

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. In other words, a manager can have a significant impact on the quality of customer service your organization delivers.

Management 207

Management Customer Service Consulting Consulting 207

LiveChat

JUNE 8, 2018

Don’t Use Scripted Language. Scripted language is impersonal. These are followed by case studies, videos, ebooks/white papers for B2B and videos, illustrations, and infographics for B2C companies. This system also needs to have the capabilities of informing customers about their expected wait times. It’s up to you. #2.

B2C 66

B2C B2B Scripts Wait times 66

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. In other words, a manager can have a significant impact on the quality of customer service your organization delivers.

Management 182

Management Customer Service Consulting Consulting 182

Transparent BPO

DECEMBER 3, 2019

Finding agents who can think for themselves and go beyond a script, who are empowered to pick up the baton from an automated transaction and do their best to meet and exceed customer expectations is vital. Free infographic & white paper explains why. Diversify your contact center through outsourcing.

outsourcing 62

outsourcing Customer Experience Contact Center Enterprise 62

JivoChat

MARCH 9, 2021

The inbound sales process seeks to support the buyer’s journey with useful information in emails, social media posts, white papers, and more. The main mistake that outbound sales professionals make is that they often work from a generic script, paying little attention to what their prospect needs or wants.

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself.

Customer Service 46

Customer Service Customer Care Morale Marketing 46