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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

BlueOcean

We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories. As entertaining as those stories are, green flags are just as important to be aware of. That’s where the magic happens.

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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

BlueOcean

We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories. As entertaining as those stories are, green flags are just as important to be aware of. That’s where the magic happens.

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Customer Centric Sales & Service Policies

ClearAction

Customer Centric Sales & Service Policies Lynn Hunsaker. For example, think of Zappos and LL Bean: for their customer-centric sales and service policies, they’ve earned widespread admiration among customers, as well as among executives across a variety of industries who’ve sought to learn from them.

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Ecommerce and The Holidays – Business Process Outsourcing Companies Support the New Age of Retail

Anexa BPO

Even last year, in the depths of the pandemic, holiday retail sales grew by 5.8% – up from 4.1% And 2021 promises to increase retail sales from 7% to 9%, with shoppers interested in traveling, dining out, entertaining, and going to the stores to look for deals. trillion to 1.3 trillion, according to estimates.

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Your weekly dose of positive business news

Hello Customer

Instead of a MoodPad interface, the tablets now have Facetime, games and educational apps to keep their users entertained. The proceeds from the sale will go to charity. To prevent further spread of the coronavirus, governments encourage citizens to wear mouth masks. On top, sales in the first weeks of April have been good.

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Set a customer service culture with three steps to welcome

Vonage

A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. The entertainer wants time to browse before she is approached, and feels “hurried” if someone comes too close, too soon. What a conversation! The Australian feels just the opposite.

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How Customer Centricity Is Changing Pharmaceutical Customer Experience

PeopleMetrics

This market shift, combined with increasing government regulation, decreasing amounts of face-time with physicians, and a barrage of multi-million dollar lawsuits, has led forward-looking healthcare and pharmaceutical companies to begin shifting their focus away from products and more towards their ultimate customer – the patient.