Integrity Solutions
APRIL 19, 2024
At its essence, humanizing the sales experience is really about personalization. It’s about asking questions from a place of genuine curiosity, listening, fully absorbing what you’re hearing and then being willing and able to pivot in whatever direction the customer’s answers take us.
Fonolo
MARCH 22, 2018
According to one study, when tested in a lab setting, 53% of subjects who anticipated receiving good customer service exhibited the same cerebral reactions to feeling loved! By offering customer service through a phone call with an actual person, in real time, you’re offering consumers a faster, more efficient method of service.
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Beyond Philosophy
MAY 14, 2015
One of the most important emotions that your Experience generates with your Customers is Trust. Trust allows your Customers to feel comfortable handing you their business (and personal information). It is also, for some Customers, why they will pay more for your goods or services.
Comm100
OCTOBER 8, 2016
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.
Callminer
FEBRUARY 4, 2021
More effectively identifying and managing customer vulnerability isn’t just a benefit for consumers, companies that can successfully support vulnerable customers deliver better customer service and improve customer retention and loyalty. Signs that the person feels distressed or flustered.
Beyond Philosophy
AUGUST 30, 2016
When Customer Retention, my first book on customer behavior was published, now over 20 years ago, one of the strongest reactions voiced was my contention, and the proof offered, that satisfaction and retention were fundamentally different concepts, and that they required different measurement protocols.
CustomerSuccessBox
JUNE 21, 2022
A best practice for a firm’s growth is to create more cohesion among departments working toward a unified goal —long-term customer retention. Use Data for Personalization. With the small customers, you’re most likely not talking to them, so you can’t ask them how they’re using the product.
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