JustCall

MAY 14, 2020

But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?

Customer retention 52

Customer retention Journey mapping Education Feedback 52

ClientSuccess

NOVEMBER 15, 2022

One way to ensure your customers stay with you is to add a personal touch to customer success. This means going beyond the typical customer service script and getting to know your customers on a personal level. Here are five customer retention strategies that will help you succeed: 1.

Personalization 74

Personalization Finance Feedback Scripts 74

Totango

JULY 11, 2019

Time and money that could have been saved—if you’d focused on customer retention. New customer acquisition costs a lot. To learn how much you’re spending, add up all of your sales and marketing expenses and divide that amount by the number of new customers won. Don’t pay it over and over to drum up one-time customers. .

Customer retention 63

Customer retention Advertising Upselling Feedback 63

Method:CRM

AUGUST 6, 2020

A strong customer retention rate is often the key to small business success. All of this makes knowing and improving your customer retention rate a pressing priority for small businesses. Now that we’ve covered the basics, let’s look at how Method:CRM can benefit your customer acquisition and retention strategy.

Customer retention 69

Customer retention CRM Sales Self service 69

JustCall

MAY 14, 2020

But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?

Customer retention 52

Customer retention Journey mapping Education Feedback 52

Totango

JULY 11, 2019

Time and money that could have been saved—if you’d focused on customer retention. New customer acquisition costs a lot. To learn how much you’re spending, add up all of your sales and marketing expenses and divide that amount by the number of new customers won. Don’t pay it over and over to drum up one-time customers. .

Customer retention 60

Customer retention Advertising Upselling Feedback 60

Education Services Group

MAY 26, 2021

Webinars are a wonderful way to learn something new, get questions answered, and maybe even make a few connections. 2020 proved that virtual learning can be a great alternative to being somewhere in person, and there’s no shortage of excellent virtual conferences, discussions, and gatherings to spark anyone’s interest.

Best practices 52

Best practices B2B SaaS Analytics 52

ClientSuccess

JUNE 19, 2019

Adding credibility to this statement is a research study by Invesp Consulting which suggests: Existing customers are 50% more likely to try new products and spend 31% more than new users! Increasing customer retention by 5% can increase profits by 25-95%. Personalized Offers Lead to Loyal Customers. Shocker, right?

Customer retention 73

Customer retention B2C Entertainment Consulting 73

JivoChat

JULY 20, 2021

People have a lot of options these days, so if you don’t have good customer retention strategies , your business won’t be as stable or profitable. It costs five times as much to win a new customer as it does to retain an existing one. In this post, we’ll reveal why you should start focusing on customer retention and when.

Customer retention 52

Customer retention Gamification Education Self service 52

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Does the email appear to come from a person or company they’re familiar with, or is something generic that they may overlook?

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

ChurnZero

MAY 3, 2019

If you want your business to be successful in the long run, it pays to give priority to customer retention. Landing a customer who will pay for life is like hitting the jackpot. After all, it takes five times more effort to land a new customer than to retain an old one. Invest in Customer Service. Upcoming Webinar.

Customer retention 75

Customer retention CRM Upselling Sales 75

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Consumers now demand convenient, personal & satisfying digital experiences as the bare minimum.

CRM 52

CRM Customer retention Personalization Marketing 52

ChurnZero

MAY 2, 2024

You can watch the webinar in full here, or scroll on to discover four essential insights from this year’s survey. In our webinar, You Mon and Rob discussed the B2B SaaS market’s current state, including the impact of tech advancements and changes in work culture, and what it means for SaaS leaders.

SaaS 52

SaaS Benchmark B2B Surveys 52

Education Services Group

JANUARY 25, 2023

That’s why Sales get nice things because somebody has ascribed, leadership, they’ve ascribed the revenue number to that person, and then they get resources to hit that revenue number. Watch the recording of this webinar to catch up on the full conversation! The post Webinar Q&A Recap: Is CS the Next Frontier of AI?

Finance 52

Finance Sales Morale SaaS 52

Education Services Group

JUNE 22, 2022

Speaker: Joanel Bernardo, VP of Customer Success at Sunstone Partners. In this month’s Customer Success Unlocked webinar, Joanel Bernardo joined Marley Wagner and Peter Armaly to share her insights and advice for leaders who sit at the apex of Customer Success and Private Equity. .

Engineering 52

Engineering Personalization Best practices Customer retention 52

Education Services Group

FEBRUARY 25, 2022

Speakers: Perry Monaco , Head of SMB & Scaled Customer Success at LinkedIn & Jim Mercer , Global Head of Customer Success at Zoom. Try and get this person to appreciate that they’re here, everyone else is over here, and they wish that everyone was a lot closer to them, but that’s just not the case.

Personalization 52

Personalization Management Best practices Feedback 52

ClientSuccess

SEPTEMBER 26, 2019

After all, everyone likes to feel special, and signaling your customers out as top tier can help increase retention rates. Use messages that are personalized to their goals. . Your customers want to do business with companies that understand them and speak to their interests, values, and goals. Who are you talking to?

Customer retention 49

Customer retention Metrics SaaS Upselling 49

Beyond Philosophy

JULY 14, 2015

There are some signs that your Customer relationship is all about you, or one-sided, and they are easier to spot than you think. Many of the things that make personal relationships fail make your relationship with Customers one-sided. Ricoh – How We Moved Our Loyalty Score by 34 Points in 30 Months Webinar .

Customer centricity 366

Customer centricity Customer retention Marketing Customer Experience 366

RapportBoost

OCTOBER 20, 2018

New, intelligent assistance technologies provide chat agents with insights and suggest responses that make conversations with prospects and customers more relevant, personal and empathetic than static marketing initiatives, like email or generic Website landing page,” explains Dan Miller, Lead Analyst at Opus Research. RapportBoost.AI

Contact Center 70

Contact Center Sales Average Handle Time Metrics 70

Education Services Group

MAY 25, 2022

Having co-founded the massively popular CS community, Gain Grow Retain, and as Higher Logic’s Chief Customer Officer, Jay Nathan has a wealth of knowledge about Customer Communities and how to successfully launch (or revamp) them. We asked him to join us for this month’s webinar to discuss exactly how to do that. .

Chief Customer Officer 52

Chief Customer Officer Education B2C B2B 52

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! However you interact with your customers, it can be over email, chat, in person check-ins, QBRs. Wherever you talk to customers, those questions get asked and recorded.

Feedback 52

Feedback Sales SaaS Marketing 52

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer retention 60

Customer retention Scripts Education Marketing 60

NobelBiz

NOVEMBER 13, 2023

Satisfied customers are more likely to stay loyal and continue their relationship with the brand, leading to a higher customer retention rate and, ultimately, sustained revenue growth. Don’t miss out on this exclusive discussion—it’s a webinar like no other, with surprises in store!

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Challenges such as the ongoing COVID-19 pandemic only reinforce the importance of keeping the customers you have.

Best practices 126

Best practices Customer retention Metrics Enterprise 126

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. This targeted approach resonates with each customer segment, fostering stronger connections and higher levels of engagement.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

ChurnZero

FEBRUARY 14, 2023

That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. That webinar was – and continues to be – wildly popular because it explores the nuance behind Customer Success metrics. Nuance: NPS can be misleading.

Metrics 94

Metrics SaaS Customer retention Construction 94

ClientSuccess

JULY 13, 2022

They mean long-term customers, and retention is at the root of any successful customer success strategy. . Looking at what customer retention requires at its very foundation, the answer could be summed up in one word: LOYALTY. . Happy customers have a personal bond with their vendor organization and their CSMs.

Customer retention 78

Customer retention Upselling Customer centricity Personalization 78

ChurnZero

JANUARY 28, 2020

This fear cripples your personal and professional potential. Get your ‘yes’ to Customer Success! Upcoming Webinar: How to Streamline Onboarding to Reduce Churn. This crucial first interaction between your customer, your product and your team establish the groundwork that can jumpstart success or accelerate failure.

B2C 64

B2C B2B Customer retention SaaS 64

Beyond Philosophy

DECEMBER 23, 2014

I wish it were as simple as just asking your Customers what they want and getting the real answer. It isn’t of course, because sometimes the Customer might not even know. Here’s where it’s important to consider the causes of emotions and the personality types of the Customers you serve. I have a graphic that might help.

Customer emotions 246

Customer emotions Customer centricity Customer retention Consulting 246

SmartKarrot

OCTOBER 13, 2023

Retaining those customers for the long haul is equally, if not more, essential. A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation. Educate and Empower: Empowered customers are loyal customers.

Customer retention 10

Customer retention Customer centricity Education Feedback 10

Nicereply

MAY 16, 2023

It’s the first step in building trust and loyalty, and it’s a key driver of customer satisfaction and retention. In fact, companies with a strong onboarding process can improve customer retention by 50%. It should clearly explain what your company does and how it can help the customer.

Upselling 52

Upselling Feedback Best practices Personalization 52

CustomerSuccessBox

JUNE 21, 2022

A best practice for a firm’s growth is to create more cohesion among departments working toward a unified goal —long-term customer retention. Use Data for Personalization. With the small customers, you’re most likely not talking to them, so you can’t ask them how they’re using the product.

Education 52

Education Customer retention Sales B2B 52

Beyond Philosophy

SEPTEMBER 15, 2015

complicated Customer Experiences do not appeal to the intuitive part of one’s thinking, and instead, require the less energy-efficient thinking of one’s rational mind. Please CLICK HERE to join us for the Webinar. Who doesn’t feel cognitively depleted from time to time? on September 24th at 12 p.m.

Banking 383

Banking Telecommunications Consulting Consulting 383

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. You Mon is an seasoned entrepreneur and the founder and CEO of ChurnZero.

SaaS 52

SaaS Metrics Customer retention Construction 52

Beyond Philosophy

OCTOBER 24, 2014

Over time, however, it’s clear that while the technical aspect is important, the personality and attitude of your job candidates are critical to improving your Customer focus in your experience. We hope to see you at our webinar, “How to Become TripAdvisor’s No.1 1 Attraction ” on Thursday, October 30th, 2014.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

Enghouse Interactive

OCTOBER 21, 2020

Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

Self service 76

Self service Contact Center Benchmark Chatbots 76

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52