Global Response

FEBRUARY 26, 2024

From robust customer relationship management (CRM) systems to AI chatbots, technology has transformed customer service into a more efficient, accessible, and personalized experience. Advanced data analytics and CRM systems enable businesses to collect customer data and personalize communication.

Call Center 62

Call Center Customer Service outsourcing CRM 62

ShepHyken

AUGUST 10, 2018

Have you ever gone down a rabbit hole of suggested videos on YouTube? PCA utilizes historical data from a CRM to guess the likelihood of future events. This matter of specialization doesn’t just relate to products but also to product discounts, promotions, upselling, and cross-selling. Choosing Channels.

Analytics 168

Analytics Upselling Banking CRM 168

Fonolo

APRIL 6, 2020

Substandard mobile apps and no video conferencing are some of its flaws but all in all, it’s a well-rounded software program that can help you connect with customers in more than 50 countries. HubSpot is one of the leading players in the contact call center space and is one of the best CRM systems for most businesses.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

Calltools

OCTOBER 19, 2022

Add notes to your CRM or contact center software during and after each call. Upsell and cross-sell products to increase holiday contact center revenue. Setting up a knowledge base or video-based training will help at-home agents navigate work challenges without contacting you. Utilize Remote Employees. Enhance Agent Experiences.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

ChurnZero

AUGUST 14, 2020

Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Track free-trial users for upsell opportunities to convert to paid users.

CRM 87

CRM Finance Upselling Accountability 87

Hodusoft

MARCH 8, 2019

Typical call center software incorporates predictive dialing and auto dialing from a list of numbers that can be called from a phone book or backend CRM. If they do, they can conduct cold calls or just send SMS with offers to existing customers and upsell or cross sell. Video improves the caller experience even more.

Contact center software 40

Contact center software call center software Interactive Voice Response Contact Center 40

Totango

FEBRUARY 7, 2019

Automate renewals and upsells. That means going beyond the traditional cut and paste name tags of a CRM to providing customer engagement based on the usage and adoption of individuals. Automate Renewals and Upsells. You can use your detailed customer data to prioritize resources when initiating renewal and upselling campaigns.

Best practices 81

Best practices SaaS Customer retention Upselling 81

JustCall

NOVEMBER 25, 2022

Most sales intelligence software can be integrated with CRM. In such cases, sales intelligence can pick up cues that can lead to more sales and upselling. Some indicators are website visits, time spent on specific pages, viewing videos, downloading e-books or simply engaging with your social media content.

Sales 52

Sales B2B CRM Finance 52

TechSee

JULY 17, 2018

During the IVR conversation, the customer is requested to upload an image or video. This visual data is loaded to the enterprise’s visual engagement system and assigned to the relevant case in the CRM. The bot automatically identifies the machine’s model, and suggests compatible capsules and other upsells.

Wait times 114

Wait times Interactive Voice Response Self service Call Center 114

Upstream Works

NOVEMBER 19, 2020

This is where the use of video and team messaging platforms can really help keep agents connected and feeling part of team. The focus of customer service now needs to be more about their overall satisfaction and addressing current issues rather than getting customers to spend more or upsell to the next tier of service.

Average Handle Time 78

Average Handle Time Contact Center Upselling contact center solutions 78

TechSee

JULY 31, 2019

Today, the ubiquity of smartphone cameras ensures a constant stream of photos and videos and Computer Vision technology has become easily accessible, making it even more appealing to enterprise. Computer Vision can be a force multiplier in retail, providing valuable insights into customer behavior and aiding both upselling and cross selling.

Automotive 149

Automotive Healthcare Self service Transportation 149

JustCall

APRIL 5, 2023

When implemented correctly, CSM can: Preserve and increase a company’s revenue Increase customer advocacy Drive profitability as well as growth More importantly, customer success software can seamlessly integrate with your company’s existing CRM/help desk/social media management software to provide an in-depth view of the customer.

Management 52

Management CRM Analytics Customer retention 52

JivoChat

APRIL 8, 2021

This platform includes a customizable 360° support system, and users can create message funnels, attend to support requests, trigger callbacks, and sync all communications directly into a CRM. CRM integrations. CRM integration. Supports audio/images/video. Video calls. Key features: Live chat triggers.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

OrecX

MAY 30, 2017

These systems record the interaction’s audio and agent screen video and offer integrated playback. Improvements like these can easily translate into significant cost reductions, increased upsell and cross-sell conversion and higher revenue. According to Minkara, intelligent contact centers enjoy a 5.9%

Contact Center 60

Contact Center Interactive Voice Response APIs Analytics 60

Comm100

JUNE 27, 2021

To build an even greater connection with prospects, agents can even use Comm100 Audio and Video Chat. By switching from live chat to video or audio call (with just one click), agents can build a closer relationship with prospects, showing them that they have their undivided attention and stamping your brand in their mind. .

Upselling 52

Upselling Sales CRM Best practices 52

JivoChat

JULY 28, 2021

Upselling/cross-selling. Choose an app that integrates with your CMS , and if applicable, with your CRM and project management platforms. Cross-selling and upselling. Its video-recording feature lets agents see how websites visitors are interacting with content, as well as when a shopper is about to abandon their shopping cart.

Sales 52

Sales APIs Chatbots Enterprise 52

JivoChat

JULY 25, 2021

JivoChat is an omnichannel messaging platform that helps companies provide real-time customer support across all major digital channels - facebook , WhatsApp , email , Instagram, website , phone and more - from a single dashboard that syncs with your CRM. CRM integration. Embedded YouTube videos. Product Video for WooCommerce.

Sales 52

Sales Accountability Upselling B2B 52

JustCall

FEBRUARY 5, 2020

CRM – Manage your leads. We all are well aware of CRM or Customer Relationship Management, a software that rightly handles your leads and customers. But before opting for any CRM, evaluate your objectives. Talk with managers of every department those who would be using the CRM. contact management.

Education 84

Education CRM Sales Accountability 84

JivoChat

JUNE 1, 2021

Here are important post-purchase touchpoints to keep in mind: Upselling and cross-selling emails. Before someone finishes the checkout process, there are opportunities to upsell (by offering a higher-end version of the product) or cross-sell the customer (by offering a complementary product or service). CRM pipelines.

CRM 52

CRM Advertising Chatbots Surveys 52

Eptica

SEPTEMBER 10, 2015

Worries about upselling Particularly in the telecoms industry, companies are concerned that migrating customers from the telephone channel will cut off opportunities to upsell and cross-sell products. Even if, in the celebrated case of this Comcast customer , they have no intention of remaining onboard. Share this page on: Tweet.

Customer Service 76

Customer Service Multichannel Upselling Self service 76

Monet Software

OCTOBER 17, 2019

Your employees need more than tutorial videos and how-to guides. While this requires your expertise in the industry itself, you might consider the following as you begin to fill the hub: Sales enablement tools should an upsell opportunity present itself. Visuals such as infographics or tutorial videos.

Call Center 59

Call Center Scripts Contact Center Upselling 59

JustCall

APRIL 28, 2022

More powerful, they can be integrated with CRM software, allowing businesses to track multiple conversations at once through a single platform. Increase revenues through upselling and cross-selling. It can integrate with a wide range of calendars, CRMs, and video conferencing apps. Enhance sales productivity.

Sales 52

Sales Coaching CRM Metrics 52

JivoChat

MARCH 15, 2021

Image : JivoChat’s agent dashboard where conversations from multiple different channels flow into a centralized portal where chats can be transferred between agents, or linked to a CRM. Sync interactions with your CRM. Pro tip: Many CRMs offer free trials. Train agents to upsell and cross-sell.

Customer Service 52

Customer Service Multichannel CRM Upselling 52

JustCall

APRIL 3, 2023

Renewals and upsells : Another important area of responsibility for the customer success team is driving customer renewals and identifying opportunities for upsells. So, make sure to arm them with the right training, resources, and support, as well as offer relevant upsell opportunities to expand their usage of the product or service.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

JivoChat

JULY 29, 2021

Upselling functionality. Acquire’s platform offers cobrowsing, live chat, video chat, and chatbots. Video chat for live agents. CRM integration. Pricing: HubSpot’s chatbot builder is free, but it’s most effective when used in conjunction with HubSpot’s paid CRM and sales platforms. WhatsApp integration. Chatbot #7.

Chatbots 52

Chatbots Sales APIs Enterprise 52

CustomerSuccessBox

NOVEMBER 2, 2021

Help with analytics, Business Intelligence (BI), CRM, ERPs, Workflow management, etc. The CS tool should provide integrations to different business function platforms like CRM, support, billing, email, engagement, NPS, etc. Upsells, expansion, renewals, etc are supposed to be entirely tech-driven. can be some examples.

SaaS 52

SaaS Customer retention Enterprise Accountability 52

JustCall

MARCH 9, 2023

Integration with Backend Systems and CRM Integrating the AI chatbot with your internal systems like knowledge bases and CRM databases can take its utility to the next level. AI-powered tools enable them to upsell or clinch the deal by providing key insights into the customer’s buying journey, thereby boosting revenues.

Coaching 52

Coaching Sales Chatbots Analytics 52

Inbenta

MAY 16, 2022

AI chatbots are often used in tandem with a CRM system. CRMs are repositories of customer data. By utilizing this information, they can pitch the best promotions and upselling techniques to your customers. Add this to a CRM database, and AI can extrapolate relevant user data into actionable insights.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

SmartAction

SEPTEMBER 16, 2020

submitting a closed case to their CRM with all relevant information . They are transferred to live agents where they can upsell the motorist. There’s a lot of complexity involved here: . authenticating the customer and looking up data to ensure they qualify for a tow. capturing intent of what’s wrong in natural language.

Virtual Agent 87

Virtual Agent Self service outsourcing Call flow 87

Skybridge

MAY 28, 2020

If you use a CRM system where conversations are saved, your team should review those regularly and go through the good and bad with other team members so that everyone can learn from those experiences. By having this broad view, you’re not limiting yourself to the success of a short-term upsell. – Jack Tai, OneClass.

Customer Service 52

Customer Service Metrics Customer Care Upselling 52

Babelforce

APRIL 28, 2021

And it’s easy to build an automated virtual queuing system at your contact center by integrating your dialer and CRM using No-Code technology. #2 Or, it can monitor the call for potential sales or upsell opportunities and alert agents. To stop this, the business sends a personalized video that explains each charge on the first invoice.

Call Center 52

Call Center Average Handle Time Customer Service Interactive Voice Response 52

JivoChat

APRIL 21, 2021

Live chat tools provide more upsell and cross-sell opportunities. These site visitors present prime opportunities to upsell or cross-sell — the probability of selling to them is roughly 60% to 70% , so why not try to land a bigger sale? CRM integration. CRM integration. Key Features to Look for in Website Chat Tools.

Chatbots 52

Chatbots Analytics CRM Sales 52

CustomerSuccessBox

APRIL 29, 2022

” Here’s how to make the most of your sales pages,” and point them to a blog or educational video. Instead, you’ll have all the information you need to keep clients by combining real-time account health with CRM data and customer billing. Offer discounts on upsells to loyal customers.

SaaS 52

SaaS Customer retention Metrics B2B 52

Enghouse Interactive

JULY 10, 2018

Use images and Videos. Screenshots and videos can be a helpful way to guide your members through a particular process, especially if what they are looking to do requires multiple steps. For Partner Colorado, Enghouse’s use of open APIs allows integration with the in-house CRM. Knowledge based and FAQ’s are not a one and done.

Self service 40

Self service CRM Contact Center Analytics 40

Playvox

APRIL 27, 2023

Synchronous engagement channels include: Voice Live chat Video chat Real-time messaging In an asynchronous channel, people interact without concurrently engaging in an active conversation. That means not only better CX through every interaction but more opportunities for agents to upsell. This kind of customer engagement is open-ended.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

SmartKarrot

APRIL 18, 2022

Become a master CRM user, proficient in updating fields, creating and managing Insertion Orders. Effectively employ multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, channel partners, and internal & external champions.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

JustCall

AUGUST 7, 2023

Plus, you can also cross-sell and upsell like a pro! You must incorporate the current state of your existing infrastructure (CRM tool, sales tool, etc.), For instance, leverage conversational AI to analyze customer behavior and make personalized product recommendations. workflow processes, and more.

Sales 52

Sales Chatbots Self service Accountability 52