ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. In Gabby Wong’s presentation, “ The new ‘C’ in CEO ,” she shares all the places where her company measures NPS. If it’s all about “pipeline” and sales terms, then you need to start worrying.

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. In Gabby Wong’s presentation, “ The new ‘C’ in CEO ,” she shares all the places where her company measures NPS. If it’s all about “pipeline” and sales terms, then you need to start worrying.

Upselling 97

Upselling Metrics SaaS Sales 97

Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. CSM role duties may vary by company.

Management 91

Management Upselling Coaching Best practices 91

Momentum Telecom

AUGUST 3, 2018

Engaging in educational environments is a surefire way to increase your ongoing sales. All serious sales reps and channel partners must understand how vital it is to stay abreast of new services and devices. Increased Odds at Sales. It’s common sense that knowing a product inside and out is among the best ways to close sales.

Education 40

Education Sales Upselling Consulting 40

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. Further, additional sales with existing customers have a lower customer acquisition cost (CAC). Further, additional sales with existing customers have a lower customer acquisition cost (CAC).

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. Further, additional sales with existing customers have a lower customer acquisition cost (CAC). Further, additional sales with existing customers have a lower customer acquisition cost (CAC).

Management 52

Management Customer retention Upselling Chief Customer Officer 52

TechSee

APRIL 10, 2018

The 2016 Global Outsourcing Survey by Deloitte revealed that clients now expect enhanced and specialized services from outsourced consultants. Technology sales is a higher margin business than human labor. Technology sales also generate additional service opportunities, upsells, longer term contracts, etc. –

Call Center 139

Call Center Technology outsourcing Self service 139

TeleDirect

APRIL 7, 2021

Have you ever considered your own company’s journey from the very beginning to the present day? Another benefit of the customer journey map is finding ways to upsell different products – exactly at the right time and place. you can specifically target specials, flash sales and other specials when your customers are most likely to buy.

Journey mapping 82

Journey mapping Business Process Outsourcing outsourcing Healthcare 82

CSM Practice

FEBRUARY 24, 2020

Understanding your ARR enables you to forecast your growth and sales projections better, budget for sales and marketing, identify trends quickly, and motivate your team. Revenue gained from set-up fees, consultancy services, credit adjustments, or non-recurring add-ons should be excluded when calculating ARR.

Metrics 52

Metrics Upselling SaaS Accountability 52

ChurnZero

FEBRUARY 4, 2022

Kristen Hayer, Founder and CEO of The Success League , has witnessed this communication friction from both sides through her past experience as a customer success leader and through her current work running a customer success consultancy. But being concise is a priority when presenting to your investors and board.

Metrics 98

Metrics Consulting Consulting Best practices 98

ChurnZero

NOVEMBER 4, 2022

If your CFO denies your budget requests, be ready to present them with a tradeoff. “If We know that instinctively, and by doing the renewal, the upsell, the cross-sell, we’re actually adding a lot more value to the customer. Is sales acquiring the ICP and setting correct expectations? Is engineering building a reliable product?

SaaS 98

SaaS Customer centricity Finance Best practices 98

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 94

Sales Coaching Brand ambassadors B2B 94

ClientSuccess

APRIL 17, 2019

About the Presenter. Starting his career as an engineer, he moved into sales support and consulting roles and quickly moved into management where he specialized in building services practices for emerging products at Blackbaud. How does customer relationship complexity factor in? Who should own customer engagement activities.

SaaS 45

SaaS B2B Upselling Engineering 45

Education Services Group

JUNE 9, 2022

I’ve watched YouTube tutorials, consulted with friends on my grip, and even started watching golf to see if I could pick up any tips or tricks. If you’ve ever been in Sales or been in a position to observe Sales Reps…let’s chat for a second. I am terrible at golf. No impact…still terrible.

Finance 52

Finance Sales CRM Consulting 52

Avaya

MAY 28, 2019

Are you simply selling, or offering consultative value? Any sales made in the process is icing on the cake. Personalization: The post-sales experience is critical. After onboarding a customer, it’s not about upselling and cross-selling or even how quickly you resolve an issue. The Bottom Line.

Customer Experience 80

Customer Experience B2C Upselling Consulting 80

ClientSuccess

APRIL 17, 2019

About the Presenter. Starting his career as an engineer, he moved into sales support and consulting roles and quickly moved into management where he specialized in building services practices for emerging products at Blackbaud. How does customer relationship complexity factor in? Who should own customer engagement activities.

SaaS 40

SaaS B2B Upselling Engineering 40

CSM Practice

FEBRUARY 24, 2020

Understanding your ARR enables you to forecast your growth and sales projections better, budget for sales and marketing, identify trends quickly, and motivate your team. Revenue gained from set-up fees, consultancy services, credit adjustments, or non-recurring add-ons should be excluded when calculating ARR.

Metrics 52

Metrics SaaS Customer retention Upselling 52

CSM Practice

FEBRUARY 24, 2020

Understanding your ARR enables you to forecast your growth and sales projections better, budget for sales and marketing, identify trends quickly, and motivate your team. Revenue gained from set-up fees, consultancy services, credit adjustments, or non-recurring add-ons should be excluded when calculating ARR.

Metrics 52

Metrics SaaS Customer retention Upselling 52

SmartKarrot

OCTOBER 11, 2022

Suggest compensation plans for CS roles such that they promote upsells/cross sells and reduce churn. Present all findings and suggestions to the Portfolio Operating Partner prior to presenting to clients. Presenting, discussing, and demonstrating Darktrace cyber threat defense solutions to CISOs and information security experts.

Journey mapping 19

Journey mapping Upselling Accountability Consulting 19

SmartKarrot

OCTOBER 3, 2022

Apply here: [link] Role: Customer Success Manager #1437 Location: Dallas, TX, US Organization: Genius Road As a Customer Success Manager, you will assist Account Director and Delivery Manager with the current customer portfolio (clients and consultants) with ongoing communication to ensure strong retention. Their success is the success.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

NOVEMBER 2, 2022

Be the voice of the customer, driving proactive cross-functional alignment and collaboration internally with key stakeholders in Sales, Product, Engineering, and Finance. Drive upsell/cross-sell opportunities with existing accounts for incremental client growth.

Finance 19

Finance Accountability Upselling Consulting 19

Robert Davis

SEPTEMBER 17, 2018

Based on discovery (in a sales environment), does the agent present the right solution with a compelling offer and assumptive close? And after a live person says “Hello, thank you for calling…,” what happens? Is the greeting warm and enthusiastic? Does the agent take time to discover the true reason for the call?

Call flow 48

Call flow Upselling Customer retention Contact Center 48

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? After each instruction-based webinar, customers have a 1:1 consultation with their Customer Success Manager. For these types of less scripted presentations, having a moderator who is highly knowledgeable on the topic is a must.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

ClientSuccess

OCTOBER 2, 2019

These individuals have long been specialists outside of new business sales teams. An Account Manager (or AM for short) goes after existing customers with the goal of renewing, cross-selling, and upselling the company’s product. AMs rely on the bottom line revenue generation from customer renewals, cross-sells, and upsells.

Accountability 47

Accountability Management Upselling SaaS 47

SmartKarrot

AUGUST 18, 2022

Understand customer business context and pain, and facilitate the strategic mapping of OfferFit value to identify potential upsell opportunities. Work closely with the OfferFit sales team to close upcoming renewals & upsell opportunities. Provide consultative services and present growth opportunities to clients.

Upselling 19

Upselling Education Engineering Advertising 19

SmartKarrot

NOVEMBER 22, 2021

This is not a sales role!). Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Twingate As a Customer Success Manager, you will own post-sales relationships with current customers from onboarding to securing renewals. Work with the sales team to identify expansion opportunities.

Real estate 19

Real estate Technical Support Consulting Consulting 19

SmartKarrot

OCTOBER 12, 2022

Ensure the team understands and presents the product roadmap to Clients, articulating how those investments translate to business value. Regularly review overall program status with clients, usually in the form of client calls, web presentations or onsite meetings (as necessary). Develop upsell & cross-sell opportunities.

Best practices 19

Best practices Consulting Consulting Government 19

Help Scout

APRIL 27, 2021

For other businesses, offering an extra might look like sending out a free ebook, a coupon for a free consultation, or a meeting as a coach or consultant. By understanding how you’re presently doing across channels, you’ll know where to focus on getting the most wow for your work.

Consulting 117

Consulting Consulting Upselling Banking 117

SmartKarrot

APRIL 20, 2022

Identify upsell opportunities that will be directed to General Managers on the Partnerships team. Regularly run calls and presentations with your client base to share Partnerize product offerings, relevant industry trends, corporate updates, account updates. Own the follow-up and implementation of enhancements. Apply here: [link].

Upselling 19

Upselling Best practices Accountability Sales 19

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).

Management 59

Management Feedback Sales SaaS 59

SmartKarrot

AUGUST 16, 2022

Work with customers to define objectives and deliverables, monitor progress, provide support, convert TAP data into assets (papers, conference proceedings, application notes, sales collateral, etc.). Collaborate with the sales organization to ensure a successful client lifecycle with opportunities for renewal, cross-sell and upsell.

Upselling 19

Upselling Customer advocacy Education CRM 19

SmartKarrot

JANUARY 28, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Protect the company growth by minimizing churn and finding upsell opportunities. Stay well-versed in account-based marketing trends and be able to consult intelligently for their customers.

Upselling 19

Upselling CRM Finance Benchmark 19

SmartKarrot

JANUARY 27, 2022

Provide feedback to the product, sales, marketing, and executive team to ensure the client voice is present. Partner with Hummingbird’s Sales team to identify revenue opportunities through upsells and contract renewals. Preserve high renewal rates and partner with Account Management to upsell new services.

Upselling 19

Upselling Enterprise Accountability Feedback 19

SmartKarrot

AUGUST 17, 2022

Identify and execute growth opportunities tied to upsell, cross-sell, and expansion. Onboard new accounts, understand the customer’s objectives, consult, and educate customers about the most relevant solutions to ensure that their goals are achieved. Deliver training programs, briefings, and presentations to external stakeholders.

Education 19

Education Upselling Customer centricity Coaching 19

CSM Magazine

OCTOBER 4, 2019

Kate Pioryshkina, Sales Manager at Iflexion takes a close look at how AI is transforming the ecommerce customer experience. The relevant skill sets are rather scarce, which makes businesses seek AI consulting to move forward in their “intelligent” direction. In some ways, it comes up as more effective than any human sales assistant.

Personalization 40

Personalization Chatbots Engineering Sales 40

SmartKarrot

DECEMBER 17, 2021

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (Hybrid) Organization: Comma As a Customer Success Manager, you will work closely with the Head of Operations and the sales team to ensure the customers are receiving continuity of service. Apply here: [link].

Upselling 19

Upselling Revenue potential Accountability Coaching 19

SmartKarrot

APRIL 4, 2022

Collaborate closely with team members to own renewals, upsells, and support expansion opportunities. Represent the voice of the customer to provide input into the core product, marketing, and sales process. Organization: MCS Group | Your Specialist Recruitment Consultancy. Apply here: [link]. Role: Customer Success Manager.

Upselling 19

Upselling Accountability Consulting Consulting 19