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Seven Ways to Engage Your Customers Using Social Media

Beyond Philosophy

Post blogs, articles and create white papers that share information on the latest and greatest happening, not just with you and your company, but in your industry. Don’t just have a personal or company profile. You will become a valuable resource to your customers when you post information about your products and your industry.

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Guest Blog: How to Use Social Media to Provide Great Customer Service

ShepHyken

Provide the same level of service that you would in person or over the phone, take any opportunity to go the extra mile, and who knows—perhaps someday, you’ll be looked at as the prime example of how others should be using social media! This is a simple and effective way to make each customer feel that their time and patronage is valued.

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Using IA and CJA to Improve CX

DMG Consulting

During the past few months, we’ve published a series of newsletter blogs, columns and white papers to help executives and contact center leaders manage through the coronavirus pandemic. Using IA and CJA to Improve CX. IA solutions have come a long way in the past few years. Learn more at www.dmgconsult.com.

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20 Business Leaders Share How Call Centers Can Address Increased Customer Vulnerability

Callminer

Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. Adrian Travis is the Founder and President of Trindent Consulting. Signs that the person feels distressed or flustered.

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Employee Ambassadorship: CX Focus Built On Neither Employee Satisfaction Nor Employee Engagement

Beyond Philosophy

An engaged employee, to follow the accepted definition of HR professionals and consultants, is aligned with the goals of the organization and is highly productive. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA.

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Why, Oh Why, Is ANYBODY Still Measuring Customer Satisfaction?

Beyond Philosophy

And, as many consulting organizations have determined, today these factors are critical for both understanding leveraging downstream customer behavior. It occurs in the personal emotional and subconscious distillation of that experience in creating memories forming the customer’s behavior.

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The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

In contemporary times, the deafening sounds of the outside world via the news, social media, the subway, the radio, the street, and even the phone lines can distract us from our long-term professional and personal goals. Annette Franz – Customer Experience Consultant, Speaker and Author. It’s simply become too loud.