Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

CSM Magazine

APRIL 5, 2017

Outsource Consultants , a leading call center outsourcing advisory firm, hired call center industry veteran Dave LaBatt as the Vice President of Global Sales in March 2017. Outsource Consultants President, Corey Kotlarz says, “We are very excited to have Dave on board. About Outsource Consultants.

Consulting 40

Consulting Consulting outsourcing Sales 40

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

CSM Magazine

NOVEMBER 16, 2022

Whether you own a restaurant or are building a tech start-up you think will be the next big thing, customer service is historically a big part of a company’s success. It doesn’t matter what your business does, if your customer service is bad you won’t be able to thrive. What sales will be available?

Customer Service 52

Customer Service Chatbots Consulting Consulting 52

ProProfs Blog

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

CSM Magazine

JUNE 22, 2023

In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.

Customer Service 52

Customer Service CRM Accountability Customer retention 52

CSM Magazine

NOVEMBER 8, 2022

The five companies I profile here are are reaping the financial benefits of making customer service a top priority. It builds everything around the customer experience. That includes speed, flawless execution, and exceptional service response. In 2021, sales increased by $83.7 Fourth quarter sales were up 8.7

Customer Service 52

Customer Service Healthcare Sales Consulting 52

CSM Magazine

SEPTEMBER 29, 2022

Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner, Inc. Twenty-one percent plan to increase customer spending and 72% to maintain spending, despite economic pressures. “In

Real estate 52

Real estate Customer Service Finance Self service 52

Beyond Philosophy

MAY 24, 2016

. – 61% of IT buyers say that informal colleague communication is the most important factor in their purchasing decisions (B to B Magazine). – 82% use word-of-mouth marketing techniques to increase brand awareness, and 43% expect this form of marketing to directly increase sales. Republished with permission from CustomerThink.com.

B2B 236

B2B Government B2C Consulting 236

ShepHyken

FEBRUARY 7, 2022

Each week I read many customer service and customer experience articles from various resources. 9 Ways to Build Customer Loyalty by Ken Peterson. This article is by an expert who consults in the NPS world. Balto went to 30 thought leaders in the customer service and CX space and asked their opinion.

Customer Service 36

Customer Service Contact Center Consulting Consulting 36

CSM Magazine

APRIL 25, 2023

Writing high-quality customer service emails takes good skills, but even if you have never written such emails before, you could still do a good job. Without further ado, here are the best AI writing tools to write better customer service emails. #1 customer service email).

Customer Service 52

Customer Service Scripts Consulting Consulting 52

CSM Magazine

OCTOBER 18, 2022

A customer’s preference for their native language is often a deciding factor in whether or not they will do business with a company. In today’s global economy, it is more important than ever for businesses to offer customer service in multiple languages. Make deeper customer relationships.

Customer Service 52

Customer Service Engineering Sales Customer Support 52

ShepHyken

APRIL 16, 2023

Each week, I read many customer service and customer experience articles from various resources. A New Opportunity for Brands to Build Trust, Authenticity and Customer Loyalty by Tom Idle (Sustainable Brands) COVID-19 changed everything — especially how people think about their local communities.

Customer Service 24

Customer Service Benchmark Consulting Consulting 24

Beyond Philosophy

MARCH 31, 2015

One industry consultant said that the new, high-tech branches are aimed at three customer personas: busy, gadget-centric millennials, Gen X soccer moms, and baby boomers who own small businesses. Branches allow for direct contact with individuals and businesses important for the sales of financial services.

Banking 311

Banking Airlines Self service Finance 311

CSM Magazine

APRIL 30, 2024

Our team will provide essential Salesforce solutions consultancy and implementation expertise, including Sales Cloud, CPQ, Experience Cloud, Systems Integrations, B2B, and Commerce Cloud, to guarantee a streamlined digital overhaul.”

SaaS 52

SaaS B2C Construction Consulting 52

CSM Magazine

NOVEMBER 1, 2021

Just recently we have discussed the customer service for delivery companies , but what about furniture websites? Let’s talk about the main aspects of this kind of customer service. Why does your client need customer support? The client will soon realize if you lose interest in them after the sale of the product.

Customer Service 52

Customer Service Technical Support Consulting Consulting 52

CSM Magazine

JULY 9, 2021

Some of these may be the finance, sales, marketing, customer service, production, and human resource divisions. While each office is essential, there’s a department every company can’t live without, and that’s the customer service section. What Is Customer Service Executive?

Customer Service 59

Customer Service Finance Enterprise Coaching 59

TeamSupport

FEBRUARY 11, 2021

A playbook for delivering the ultimate customer service experiences. The customer experience is the new marketing. Customers have stopped believing what your company says about itself. The impact of customer service is magnified in B2B. In B2B, The individual sale is often bigger.

B2B 85

B2B Marketing Consulting Consulting 85

Bill Quiseng

AUGUST 10, 2015

Micah Solomon is a customer service and marketing speaker, strategist, and author of the book, High-Tech, High-Touch Customer Service. Ever since reading his book, I have been following his customer experience articles on Forbes. Filed under: Customer Service. Of course it could.

Consulting 149

Consulting Consulting Engineering Education 149

CSM Magazine

DECEMBER 5, 2017

Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Consumers will be engaging with companies via these voice-enabled channels and will have higher expectations on the accuracy and their capability to help answer customer service issues.

Customer Service 80

Customer Service Gamification Self service CRM 80

CX Global Media

JULY 9, 2019

About Linda Harden : Linda Harden is President of Pipeline Publishing Group and Publisher of the monthly contact center management magazine, Contact Center Pipeline. Her passion is to promote discussion, resources, events and services that impact the lives of our employees and customers.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

Callminer

FEBRUARY 21, 2018

She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to exceptional customer service. One common mistake I see from call centers that I have consulted with over the last year is…”. Call centers must keep in mind…”. Mihai Corbuleac. csITsupport. Stacy Caprio. Stacy4Startups.

call center software 210

call center software Call Center Contact Center Analytics 210

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach. John DiJulius Follow @JohnDiJulius.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

CSM Magazine

MAY 30, 2017

Customer service is not just about how a representative reacts to an individual customer; it’s about how a company as a whole reacts to its customers on a long term, sustainable basis. However, it can also be applied to various activities of business including customer service. Get their feedback.

Customer Service 80

Customer Service Feedback Entertainment Service level 80

Chip Bell

JULY 30, 2019

Several years ago, my consulting firm worked with a large retail shopping center company. The question my firm was asked to determine was this: Will the customer experience in the shopping center drive increased revenue in the stores? At the time this REIT owned over 300 shopping centers around the country.

Education 72

Education Consulting Consulting Metrics 72

CSM Magazine

MARCH 18, 2020

If there is one thing today’s consumer expects, it would be excellent customer service. This holds true in both the business and private sectors, but unfortunately, many customer service call centers leave a lot to be desired. There are several ways in which your customer service call center can approach training.

Call Center 52

Call Center Customer Service Scripts Consulting 52

CSM Magazine

DECEMBER 10, 2021

Unfortunately, in customer service settings, these sentiments affect much more than employee happiness or turnover—often impacting customer interactions and even customer satisfaction with your brand. For customers, you aim to deliver seamless digital journeys that can help customers navigate the digital sales cycle.

Best practices 98

Best practices Employee engagement Journey mapping Consulting 98

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

FEBRUARY 12, 2024

Understanding Outbound Voice Communication At its core, outbound voice communication involves proactive contact with customers or prospects through calls initiated by the business. This method is not just about sales; it’s an opportunity to provide value, gather feedback, and build lasting relationships.

Contact center software 52

Contact center software Scripts Contact Center Consulting 52

Mindtouch

APRIL 17, 2017

Adam Waid , Salesforce, Director of Customer Success, @adamwaid, LinkedIn. Alex Konrad , Forbes Magazine, Staff Writer, @alexrkonrad, LinkedIn. Allison Ewell , Seismic Software, Director of Customer Success, @SeismicSoftware, LinkedIn. Director: Customer Success Operations, @netmow, LinkedIn. Andy Mowat , Box, Sr.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

Talkdesk

NOVEMBER 30, 2017

This article was originally published in the second issue of Opentalk Magazine. Anyone who is taking a job as a contact center agent needs to be organized, friendly and calm under pressure, but the right candidates for a customer success team need a little bit more. There’s something appealing about the risk involved as well.

Finance 40

Finance Consulting Consulting Contact Center 40

CSM Magazine

JANUARY 27, 2021

Calabrio , the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. View the DMG 2020-2021 Workforce Optimization Product and Market Report here.

Consulting 59

Consulting Consulting At home agents Virtual Agent 59

CSM Magazine

OCTOBER 13, 2021

The company, a fully integrated global outsourced customer service centre, was founded in late 2019 by Warrington-born CEO Mark Thomason and his co-directors. Mark, who lives in Cheshire and operates as a strategic consultant in the UK, is one of the founders of the international call centre industry in South Africa.

outsourcing 52

outsourcing Finance Consulting Consulting 52

Amity

APRIL 25, 2016

Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community. The Customer Success Newsletter. Customer Success Expert - Glide Consulting. The Glide Consulting Blog. Director of Customer Success Education - CSM Practice.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

CSM Magazine

AUGUST 22, 2019

The customer service department is too often referred to as “just a cost center”. As experience overtakes price and product as a key brand differentiator, customer service is being recognized as the face of, and driver for, organization-wide strategy. The board includes: EVP, Global Customer Care, Mastercard.

Customer Service 40

Customer Service Airlines Chief Customer Officer Customer Care 40

CSM Magazine

NOVEMBER 24, 2021

Reuters Events are excited to announce the final service & experience webinar of 2021: ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior leaders from EXPO2020, Hootsuite, Getaline Ecommerce & Customer Service Culture! Christoph Neut, VP EMEA Sales, Hootsuite.

Customer Care 52

Customer Care Consulting Consulting Customer Service 52

CSM Magazine

FEBRUARY 6, 2024

It’s not just about keeping score; it’s about enhancing every aspect of the event experience, from ticket sales to concessions, all in real-time. For instance, identifying the most popular concession items or forecasting ticket sales becomes simpler and more accurate.

Entertainment 52

Entertainment Finance Consulting Consulting 52