Consulting Customer Experience Finance Sales 
Beyond Philosophy
AUGUST 30, 2019
The Secret of Creating an Effective Customer Experience (CX) Strategy. What is the experience you are trying to deliver to your customers? This is one of our key questions we ask organizations when we consult with them. Marketing, Sales, Customer service, Finance, IT, etc.
Beyond Philosophy
JANUARY 9, 2017
This is a step in the right direction, but it’s still the same old car dealership with opaque pricing and negotiating tactics, confusing financing options and a host of add-on fees. Carvana now aims to do the same thing online, allowing customers to take virtual tours and arrange trade-ins and financing online.
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Beyond Philosophy
SEPTEMBER 10, 2022
In this episode, we talk with Zhecho Dobrev , Senior Consultant at Beyond Philosophy for 13 years, Customer Experience and Behavior Science Consultant and Trainer, and, now, Author of The Big Miss: How Organizations Overlook the Value of Emotions , about what he found and whether any of it was worth its weight in gold.
CCNG
NOVEMBER 9, 2021
In other words, AI needs to be trained to understand the nuances of an individual business’ customer experience and journey. By first training AI to understand the customer experience in detail, contact center leaders will have the insights on the conversations that can be automated well and those that are best left to human agents.
Cincom
JUNE 3, 2021
a global supplier of enterprise software solutions, announced today that it has entered into a partnership with Centric Consulting to implement CPQSync by Cincom. Centric’s digital, business and technology consultants help define digital strategy, plan, build and deliver technology and support companies in transforming their businesses.
NobelBiz
NOVEMBER 13, 2023
As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. Customers who enjoy positive interactions are more likely to become repeat buyers, brand advocates, and contribute to a lower churn rate.
Beyond Philosophy
SEPTEMBER 6, 2017
When you are improving your Customer Experience (CX), measuring your progress is crucial. We find that many organizations measure performance in sales growth or stock price. Not only that, you need to have a baseline for CX established for every department, not just those that have direct interaction with customers.
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