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Top 9 Customer Service Blogs to read in 2022


Complaints Resolution: Why It’s Important For Your Business (Peak Support). An effective complaint resolution strategy is there to help you deliver the best possible service in these unfortunate instances. 5 Tips for CX Leaders to Combat Customer Service Agent Burnout (Kustomer).

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CX Trends You Need to Watch in 2018 [White paper]


Offers valuable data on the customer experience including FAQs, peak times, complaint resolution timelines, and even purchasing habits. Considering the use of products (like call-back software, messaging, and chat-based tools) that minimize case volume, improve customer experience, and prevent agent-burnout.