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Latest OCCS Report Highlights Commitment to Excellence in Optical Complaint Resolution

CSM Magazine

The Optical Consumer Complaints Service (OCCS) has published its Annual Report for 2023-24, revealing a year marked by significant achievements and a continued commitment to excellence in complaint resolution within the optical sector.

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The Five Best Things to Say to an Angry or Upset Customer

ShepHyken

If there is a way to resolve the issue in that call, you’re on your way to complaint resolution success. At a minimum, discuss the timing of the resolution. . This statement makes a connection with the customer. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

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Top 9 Customer Service Blogs to read in 2022

Nicereply

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.

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Guest Post: Should We Encourage Our Customers to Complain?

ShepHyken

He shares the four reasons why businesses should not shy away from customer complaints. Complaint resolution and service recovery must be a critical aspect of your customer experience strategy. Read Shep’s latest Forbes article: 10 Customer Service And CX Quotes To Inspire And Motivate Your Team.

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Amazing Business Radio: Janelle Barlow

ShepHyken

A Complaint is a Gift . Moving Customer Complaints from Frustration to Satisfaction. She shares how to empathetically transform a customer’s complaint into a positive and memorable experience. They don’t have to feel defensive or argue with customers.

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The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

Any successful company must have excellent customer service because it has the power to create or ruin a brand. It is more crucial than ever to deliver great customer service in the highly competitive business environment of today. It is impossible to exaggerate the importance of customer service to a brand.

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Customer Complaints: A Guide to Resolving 8 Regular Issues

Nicereply

Handling customer complaints effectively is not merely customer service; it’s the foundation of building lasting customer relationships and fostering brand loyalty. This blog post cuts through the noise and provides a guide to tackling eight of the most common customer complaints head-on.