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Latest OCCS Report Highlights Commitment to Excellence in Optical Complaint Resolution

CSM Magazine

The Optical Consumer Complaints Service (OCCS) has published its Annual Report for 2023-24, revealing a year marked by significant achievements and a continued commitment to excellence in complaint resolution within the optical sector.

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Guest Post: Should We Encourage Our Customers to Complain?

ShepHyken

He shares the four reasons why businesses should not shy away from customer complaints. Complaint resolution and service recovery must be a critical aspect of your customer experience strategy. However, look at the volume of customer feedback you get and separate them into legitimate issues and surface-level whining.

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Amazing Business Radio: Janelle Barlow

ShepHyken

Moving Customer Complaints from Frustration to Satisfaction. Shep Hyken interviews Janelle Barlow, award-winning customer service and experience speaker, consultant, and author of A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty. ” “What customers really want is to be heard.

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Customer feedback across the journey – tips for a successful program

Ann Michaels and Associates

For traditional restaurant and retail companies, feedback programs can be pretty straightforward. There are many parts of the journey, from the buying experience to the purchase experience, all the way through complaint resolution to overall product satisfaction. Feedback surveys should be short; the shorter, the better.

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Customer Complaints: A Guide to Resolving 8 Regular Issues

Nicereply

By effectively resolving complaints with excellent customer service, you retain existing customers and increase customer satisfaction , enhancing the likelihood of future sales from these loyal patrons. Help your business grow Complaint resolution is not just about damage control but also a powerful tool for business expansion.

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What’s holding your customer’s back from providing feedback?

Global Speech Networks

What’s holding your customer’s back from providing feedback? Customer Feedback is the key to any experience improvement program. Traditionally, the process of collecting, understanding and acting on customer feedback can be time consuming, not to mention that actually getting customers to provide feedback can be challenging.

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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. Amazon is using bots for quick queries and complaint resolution.