Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly.

4 Customer Support Myths to Avoid

Return Customer

It originated to make production-intensive businesses pay closer attention to customer complaints and improve their products. This may be the case when customers contact brands with complaints. You can use Chatbots to address routine customer queries and complaints.

5 Customer Service Lessons From the Mall of America

CSM Magazine

Ask for feedback and suggestions. If a customer asks a hard question or has a complaint, deal with it. Instead, learn these two steps to complaint resolution: Deal with the person – listen, empathize and apologize.