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5 rules for building an incredible brand relationship with your customers!

Beyond Philosophy

It’s interesting how we perceive brands, which are, at their core, a series of legalistic trademarks that companies have. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! We have the same relationships with our brands. Stories are what humans tell each other.

Banking 363
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Unleash The Power of Your Employees and Watch Your Business Thrive on Your Path to Rock-Solid Employee Engagement & Development

CCNG

However, not all employees will be recognized, which means that the company risks higher attrition levels, loss of customer satisfaction and loss of profit. Host a communication game where everyone tells a story and the last person tells the story out loud to the group. This creates laughter and fun amongst the group.

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Employees Love the Story, Too

ShepHyken

Last week, I covered the idea of the story. Customers love to read the stories of other customers using the products they are interested in purchasing. While they may not be buying the product, the reviews help them buy into the company they work for. The good stories are great to share, but what about the bad ones?

Coaching 357
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Learn from this! The best and worst decision made in our years of experience

Beyond Philosophy

We have made mistakes in our lives. In this episode, we share some stories about things that have gone wrong. Our hope is that you can learn vicariously through us without having to suffer through similar pains yourself. The best and worst decision made in our years of experience appeared first on Beyond Philosophy.

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Why do we need another video series for the Contact Center and CX industry?

CCNG

About 4-5 months ago I was speaking with an industry colleague and telling my origin story. I was sharing how I started as an agent, moved into leadership within centers and then I transitioned to the technology side becoming an executive in software companies that served the industry. Again, Until recently.

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Beyond Philosophy - Untitled Article

Beyond Philosophy

So, let’s say we have a story we want customers to hear. We might send a press release to see if reporters will pick up the story. However, to get a reporter to write the story, we first need to understand that journalist’s beat. United didn’t want that story told. It’s an example of Framing.

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Is Outsourcing Your Customer Experience Really A Good Idea or Just Wrong?

Beyond Philosophy

We discussed this topic of outsourcing on a recent podcast , where my co-host shared a story about his friend who ordered a trampoline. When they called the vendor about the issues, the trampoline vendor was not as responsive as they had hoped since the installation was the third-party company’s responsibility.