NobelBiz

JULY 31, 2023

With the right call queuing system in place, you’ll witness improved call handling, reduced wait times, and heightened agent productivity. This indispensable process optimizes agent availability, reduces wait times, and crafts engaging on-hold experiences. The result?

Wait times 52

Wait times Telecommunications Call Center CRM 52

Callminer

AUGUST 1, 2017

Reduce Turnover – Keeping a stable team will help you to reduce training costs and time. Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Continuous coaching and training helps mitigate this risk.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

CSM Magazine

SEPTEMBER 10, 2021

Training, coaching, legacy technology, and lack of career opportunities top the list of issues for agents along with handling irate customers. Training/Coaching. Additionally, AI now enables the ability for coaching and support, alerting and enabling supervisors in real-time to an agent’s need for help with difficult calls.

Agent burnout 52

Agent burnout Coaching Metrics Entertainment 52

SharpenCX

DECEMBER 9, 2020

Your AHT will uncover where your customers’ time is being wasted. Two-thirds of customers are only willing to wait two or three minutes on hold. So if hold time is the culprit, you know to work on cutting down wait times. Make wait times more tolerable. Read Next] How long is too long on hold.

Abandon Call 67

Abandon Call Metrics Call Center Interactive Voice Response 67

Netomi

JANUARY 5, 2022

Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Dan Gingiss. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

FEBRUARY 13, 2023

From business calls, SMS, data, analytics, and coaching, you need to be able to get an eagle-eye view of your sales and support to ensure your customers are not left in the lurch. Instead of listening to the annoying ringing sound, your customers are entertained as they wait. What’s even better?

voip 52

voip Call Logging Finance Sales 52

JustCall

MARCH 9, 2023

Arrange Information or Entertainment for Queued Callers What do your callers do while they wait? While your customers wait, giving them something to listen to is a good strategy. Although, it is important to keep in mind that this strategy is not a replacement for long queue times.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40