TechSee

JUNE 16, 2022

In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. As a consultant, he guides clients who want to develop customer-focused cultures. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Uniphore

JULY 10, 2021

Kumaran Shanmuhan CX & Automation Consulting Leader Jacada. Join this webinar to understand how your contact center peers are cutting agent training and onboarding time by as much as 75%, while boosting agent performance, retention, and CX scores. Kumaran is responsible for solutions consulting at Jacada. Register Now.

Call Center 89

Call Center Contact Center Consulting Consulting 89

Beyond Philosophy

AUGUST 21, 2017

We see it every day in our customer experience consultancy. I recently re-read an article by life coach Melanie Allen that explains ambiguity in business well. Join me for a FREE webinar, Where Customer Experience Measurement Goes Wrong , on Tuesday 22nd August. Executives struggle with internal ambiguities too.

Consulting 351

Consulting Consulting Healthcare Coaching 351

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. No worries, if you missed the webinar, you can view it on-demand here. . Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them.

Morale 72

Morale Education Surveys Accountability 72

Beyond Philosophy

AUGUST 9, 2017

Bekerman said his managers feel they have more time to coach employees; a task Bekerman described as “more meaningful” than counting paper. On the one hand, speeding up service and eliminating mundane tasks to free employees up to do other tasks, like coaching their direct reports, seems like it would be a boon to Customer Experience.

Banking 0

Banking Coaching Surveys Employee engagement 0

Education Services Group

OCTOBER 25, 2022

Chris Hicken (CH): The way that I would coach CS people to talk to their CFOs is to start by looking at the unit economics of the business. Is Professional Services offering high quality, trustworthy, consulting services. Watch the recording of this webinar to catch up on the full conversation! It goes on and on.

Marketing 52

Marketing Sales Customer centricity Accountability 52

Beyond Philosophy

JANUARY 28, 2015

I tried to coach her on saying no in a positive way, but she couldn’t adjust her ways. Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples.

Customer emotions 366

Customer emotions Customer centricity Consulting Consulting 366

Beyond Philosophy

MAY 12, 2022

I was a guest on a webinar with Verint on the Engagement Capacity Gap , which discusses where organizations need to be in this area vs. where they are with the Chief Marketing Officer of Verint, Celia Fleischaker. Fleischaker has a different approach to spark engagement regarding the voice of customer data in companies Verint consults.

Contact Center 195

Contact Center Analytics First call resolution Consulting 195

Beyond Philosophy

OCTOBER 3, 2014

He believes that his job is to direct, lead, coach, drive the breakdown truck and then coach again. If you want to learn more about Royal Yacht Britannia’s journey to Trip Advisors #1 Attraction for the UK, tune into our webinar, “ How to Become TripAdvisor’s No.1 He has supported it with his actions.

Coaching 385

Coaching Consulting Consulting Customer Experience 385

JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Her reputation for mentoring, promoting collaboration, and resolving complex business issues has made her a sought-after consultant and speaker in the CX industry.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

Kayako

JANUARY 25, 2019

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. Webinar: What we covered. As customers, we want our lives to be improved.

Chief Customer Officer 49

Chief Customer Officer Airlines Customer Service Personalization 49

ChurnZero

JANUARY 22, 2021

If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. To learn how selling and taking great care of your customers actually go hand in hand, we hosted a webinar with Bryan Neale, Founder of Blind Zebra Consulting and self-proclaimed “CS Sales Whisperer.”.

Sales 98

Sales Chief Customer Officer Upselling Metrics 98

ChurnZero

MARCH 13, 2020

Strategic consulting that goes beyond product know-how will make you stand out from the competition in a big way and prove your value and worth. To learn more about how to unpack the power of the Executive Business Review, register for our webinar on March 31 st at 2 p.m. Evangelize Executives. Register now!

Metrics 59

Metrics Consulting Consulting Coaching 59

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” This may involve implementing new coaching and training within the contact center, or adjusting product roadmaps to fix a defect or add a feature that customers are requesting.

Analytics 81

Analytics Contact Center Consulting Consulting 81

ClientSuccess

AUGUST 17, 2019

As a management consulting and training organization, SuccessHACKER deals in all things post-sales. Today, SuccessHACKER provides consulting, operations, and training for customer success teams. They are well known for their SuccessCOACHING training program, which is entirely focused on education and enablement of post-sales teams. .

Coaching 41

Coaching Consulting Consulting Education 41

NobelBiz

JUNE 5, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz By leveraging data-driven insights, employing skilled agents, and utilizing advanced technology, agents can tailor their approach, messaging, and offers, creating meaningful connections that resonate with individuals on a personal level. Watch the free on-demand webinar here.

Call Center 52

Call Center Scripts CRM Contact Center 52

ChurnZero

FEBRUARY 25, 2020

To learn more about how to streamline onboarding to reduce churn – view this on-demand webinar. Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer retention 59

Customer retention Scripts Sales SaaS 59

Kayako

MARCH 9, 2017

Sukhpreet Kaur, Technical Consultant at Kayako, sees product testing as an invaluable link between teams with different skills. Train customers through webinars. Hosting webinars or public speaking on behalf of your company is a great way to develop your career. Coaching, mentoring, and training new staff.

Customer Service 71

Customer Service Engineering Coaching Self service 71

Help Scout

SEPTEMBER 18, 2018

Instead of replying with a link to the knowledge base Doc and moving on, using Support-Driven Growth you might reply: “ Yes (here are the details) — and I notice you just started a trial but you haven’t been to a webinar yet. If they expressed interest in other webinars, we also send them a list of previously recorded and future webinars.

Coaching 40

Coaching Customer centricity Upselling Sales 40

ChurnZero

FEBRUARY 28, 2020

To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.

Journey mapping 64

Journey mapping Customer centricity Accountability Metrics 64

Verint

MARCH 6, 2018

Using Automated Quality to Make Every Agent Your Best Agent Webinar. The online event—part two of this webinar series—will speak to how automation is changing the way the industry thinks about quality management, what this transformation entails and why it matters. March 8; Online Webcast. Global Connection Congress. Out with the Old.

Quality management 35

Quality management Coaching Self service Enterprise 35

CrazyCall

SEPTEMBER 4, 2018

Max Altschuler is the founder and CEO of Sales Hacker, a media company which is made up of conferences, webinars and meetups all around the world, online publications, webinars and is mainly focused on the future of B2B sales. Coach to SaaS founders, Chief instigator at DanMartell.com. Personal website. Dan Martell .

Sales 129

Sales SaaS CRM B2B 129

360Connext

FEBRUARY 12, 2018

With options like webinars and online video courses, learners can go at their own pace. In fact, now I’m offering coaching for leaders, too. The post Why Learning CX Will Make You Happy and Successful appeared first on Customer Experience Consulting. Keeping up is not a choice, it’s an absolute necessity.

Education 88

Education Healthcare Scripts Customer centricity 88

ChurnZero

FEBRUARY 3, 2021

As a follow-up to our well-attended webinar on “ Selling for People Who Don’t Love Sales ” with Bryan Neale from Blind Zebra Consulting, we wanted to get more of our audience’s questions answered. . You can find the initial Q&A recap from the webinar here. . Additional Q&A.

Sales 52

Sales Upselling Coaching Personalization 52

JustCall

JANUARY 31, 2023

Call Intelligence – Make the best use of IQ to sketch out the best pitches, real-time conversation insights, and coaching with conversational intelligence. “I’ve used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. 323/SIP room systems.

voip 52

voip Enterprise Interactive Voice Response CRM 52

CX Journey

JUNE 14, 2017

If you're relatively new to this field - let's say you've been on the frontlines for the last couple of years - and want to branch out to consult, my advice to you is this: consultants in this field are a dime a dozen; find your niche, build your brand, and help others understand how you're different and why they should hire you.

Chief Customer Officer 57

Chief Customer Officer Education Consulting Consulting 57

CSM Magazine

DECEMBER 28, 2021

Provide growth and development opportunities – This goes beyond standard new hire training, coaching or upskilling. Starting with coaching, all leaders must be hired and trained to be effective coaches. They want to feel as if the company is invested in them and their future. About the Author.

Employee engagement 59

Employee engagement Customer Experience Coaching Brand ambassadors 59

Help Scout

JANUARY 27, 2019

Beyond directly answering questions, they are consultants, helping our customers figure out and master all the ins and outs of the software. Generalists may also end up in Coach roles, acting as trainers and resources for new colleagues. Sarah-Mei Estrada is currently a Coach on the Customers Team: “I love being a coach!

Customer Service 40

Customer Service Coaching Consulting Consulting 40

ChurnZero

MARCH 11, 2020

This could be someone in marketing, on the executive team, or an outside consultant (shameless plug). Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them. What to do about it. Churn destroys SaaS business valuation.

Journey mapping 52

Journey mapping Finance SaaS Consulting 52

Callminer

JULY 15, 2019

We hope you join us for Webinarstock and the times of all the webinars at the bottom of the post, make sure to pick some interesting topics and circle the time on your calendar! Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint. Wednesday, July 24th Artificial Intelligence and Machine Learning.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

Amity

APRIL 7, 2017

Register for the webinar! Register for the webinar! If you have never created a staffing model before, consider hiring a customer success consulting firm experienced in coaching customer success executive through this process quickly and efficiently. Register for the webinar! Step 2: Metrics.

Chief Customer Officer 67

Chief Customer Officer Metrics Consulting Consulting 67

ChurnZero

APRIL 3, 2020

To learn how Customer Success Managers can maximize this valuable customer time, we hosted a webinar with The Success League’s Amy Mustoe. During this webinar, we covered: The types of customer reviews and when to use them. If you missed the webinar, you can watch it on-demand. How to do your homework before an EBR.

Journey mapping 52

Journey mapping SaaS Sales Consulting 52

Integrity Solutions

DECEMBER 21, 2020

And we kicked off 2020 with a couple of top honors from the prestigious global Stevie Awards , when Integrity Solutions won a Gold Stevie Award for Sales Consulting Practice of the Year and a Bronze for Sales Training Practice of the Year. Out of those client discussions came some pretty exciting new developments on our end.

Sales 67

Sales Consulting Consulting Personalization 67

ChurnZero

MARCH 24, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer centricity 60

Customer centricity Coaching Accountability Consulting 60

SharpenCX

FEBRUARY 25, 2020

Consulting group Korn Ferry found that employee stress levels have risen nearly 20% in three decades. As a call center manager, not only do you deal with high-stress customer situations, but you’re also responsible for team strategy, performance goals, management of budgets, employee satisfaction and coaching.

Call Center 76

Call Center Morale Metrics Abandon rate 76

Help Scout

JANUARY 20, 2019

My SDG role allows me to spend less time working directly in the queue, and more time conducting coaching calls with our customers. One of my favorite activities is hosting the Getting Started with Help Scout webinars. If you’re going to do coaching calls or live webinars, you’ll often need to answer questions on the fly.

Coaching 40

Coaching Scripts Personalization Consulting 40

ChurnZero

FEBRUARY 21, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Therein lies the key to fueling strong customer rapport and loyalty.

Customer retention 52

Customer retention SaaS Coaching Personalization 52