Myra Golden Media
JANUARY 16, 2019
One of the things I’m working on for you in 2019 is giving you tools to help you coach your employees and hold them accountable, so they’re positioned to deliver the best possible customer experience. Eliminate Your Fears and Doubts About Coaching. It’s time to get over your fears about coaching.
Myra Golden Media
JANUARY 4, 2019
We coach employees to make them better, and to correct unacceptable performance. In both cases, there are four things you, as a “coach” must do to make coaching bring out behavioral change. The Four Things Coaching Must Be. Immediate – You can’t put off coaching discussions. Consistent .
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CSM Magazine
AUGUST 3, 2021
On August 9, Balto will be revealing two products that will revolutionize the way you score and coach calls. Click here to register for this free webinar! This is for you if: You’re tired of randomly sampling a fraction of calls. Your QA software (spreadsheet?) takes a PhD to understand. When: August 9, 2:30 PM CT.
CX Global Media
OCTOBER 10, 2018
Join her as she leads a seminar with Call Center Coach titled: How Do Your Call Center Supervisors Measure Up ? Jim Rembach is the President of Call Center Coach and Host of the Fast Leader Show podcast. Penny Reynolds Leads Seminar on Supervisor Performance with Call Center Coach – Click to Tweet. Please Share.
Speaker: Dave Hoekstra, Calabrio
The topics discussed during this webinar replay include: Do I need to score more calls when my agents are working from home? How can I make coaching as effective when not in person? How can I make conversations personal over video? Are there tools that can help me keep track of things more efficiently?
Playvox
JUNE 10, 2022
Coaching your contact center agents on their performance can either fill everyone with dread or be a productive activity that you and your agents look forward to. Either way, it needs to be done, and arming yourself with a full set of coaching tips for contact center agents will ensure the sessions are productive.
CX Global Media
JANUARY 15, 2019
To become battle-ready, you’ll want to participate in the webinar titled: How to Supercharge Contact Center Agent Performance, Onsite & @Home with Melissa Pollock , Customer Success Officer for AmplifAI. 4 Types of Behaviors: The Coach’s Preparation Checklist. The Coaching Conversation Tip Sheet – The A to Z of What to Say!
Speaker: Roger Lee, VP Customer Success, Gridspace
Providing data-driven coaching in live calls. This webinar will help you draft a technology plan to alleviate these pressures and set up your contact center for success for years to come. Monitoring calls for trends and KPIs in real-time.
Speaker: Kate Nasser, The People Skills Coach™
Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time. Great collaborative coaching awakens and guides an agent’s ability and choices with customers in a wide range of situations.
Speaker: Roger Lee, VP Customer Success, Gridspace
Providing data-driven coaching in live calls. This webinar will help you draft a technology plan to alleviate these pressures and set up your contact center for success for years to come. Monitoring calls for trends and KPIs in real-time.
Speaker: VoiceOps
VoiceOps developed the Behavior Change Cycle to help companies tackle this issue head-on leveraging your own call flows and coaching teams.
Speaker: Dave Seaton CCXP, Founder & Principal at Seaton CX
But how do contact center leaders assess, manage, and coach agents to show empathy? Take away valuable exercises and job aids to coach agents and improve empathy skills in your contact center. This webinar will cover: Why it’s important for contact centers to understand and practice customer empathy. Can empathy be taught?
Speaker: Melissa Pollock, Customer Success Officer, AmplifAI
This webinar will explore 4 strategies that contact center leaders can use to lead and coach their agents and supervisors to stay ahead of the productivity curve. In this webinar, you will know: How to build the necessary interpersonal skills to engender CX behaviors. March 14th, 2019 11:00AM PST, 2:00PM EST, 6:00PM GMT
Speaker: Jim Rembach, President of Call Center Coach
Join us for this insightful webinar with Jim Rembach, President at Call Center Coach, and learn about the one fundamental shift that will drastically improve your contact center's success and open you up to a whole new world of possibilities! You have to obtain knowledge and learn from multiple sources to be successful.
Speaker: Laura Sikorski, Contact Center Consultant
Companies can achieve high customer satisfaction and loyalty when there is appropriate training, coaching, measurement/reporting, and organizational collaboration. Join us for an insightful webinar with Laura Sikorski where she will provide guidance on how to be sure your organization is reacting to the new digital-savvy customer.
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