360Connext

FEBRUARY 12, 2018

With options like webinars and online video courses, learners can go at their own pace. I’ve seen really exciting ways to weave learning into the very DNA of customer-centric organizations. In fact, offering education to customers and employees is a direct way you can influence the customer experience.

Education 88

Education Healthcare Scripts Customer centricity 88

Kayako

JULY 30, 2018

After all, who better understands customers than someone who has been working with customers from the moment they are in their final stages of purchasing a product, to onboarding and through expansion and renewal opportunities. Use that knowledge to build relevant, impactful content that will create to customer experiences that matter.

Marketing 50

Marketing Customer Experience Customer centricity B2C 50

ChurnZero

MARCH 24, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. Customer Success is about helping your customers realize value with your product. Join this webinar to learn: The different types of customer reviews and when to use them. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer centricity 60

Customer centricity Coaching Accountability Consulting 60

ChurnZero

MARCH 3, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. Customer Success is about helping your customers realize value with your product. Join this webinar to learn: The different types of customer reviews and when to use them. See you out on the road! Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ChurnZero

MARCH 20, 2020

They must be fluent in all company functions to facilitate and fortify the customer experience. As Morgan explains , “You might not have a degree in IT or finance, but you need to know how to speak their languages so you can work together to create a unified, customer-centric strategy.” Almost) everything else can be trained.

Customer centricity 52

Customer centricity Finance SaaS Scripts 52

Education Services Group

OCTOBER 25, 2022

Chris Hicken (CH): The way that I would coach CS people to talk to their CFOs is to start by looking at the unit economics of the business. Is Professional Services offering high quality, trustworthy, consulting services. Watch the recording of this webinar to catch up on the full conversation! Being an . It goes on and on.

Marketing 52

Marketing Sales Customer centricity Accountability 52

SmartKarrot

JUNE 10, 2020

This is one of the most followed blogs on Customer Success. He is a leading CS consultant, keynote speaker and an author. Follow him to enhance your knowledge especially on Customer Success, Customer Experience and Customer-centric business. #2 3 Success Coaching. 3 Success Coaching.

Chief Customer Officer 10

Chief Customer Officer Coaching Customer centricity SaaS 10

Kayako

JANUARY 25, 2019

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. Webinar: What we covered. As customers, we want our lives to be improved.

Chief Customer Officer 49

Chief Customer Officer Airlines Customer Service Personalization 49

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. If I had to sum it up, everything post-sale is the domain of the Customer Success team.

Coaching 0

Coaching Engineering Upselling Marketing 0

Netomi

FEBRUARY 28, 2022

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Asia’s first fully digital telco, Circles.Life is focused on giving power back to the consumer, and is “revolutionizing the digital services industry through a customer-centric user journey.” Register Now. Alexandra da Silva Rodrigues.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

CrazyCall

AUGUST 16, 2019

Hire your new sales coaches for free by tuning into The Advanced Selling Podcast. Oftentimes sales coaches talk about various techniques, methods, and tools but they forget about the most important component of a sales process – customer’s mind. Recommended episode: Being Customer Centric. Matt Heinz.

Sales 115

Sales B2B Coaching Personalization 115