TechSee

SEPTEMBER 7, 2021

Brands can communicate with their customers providing them with added value beyond the point of sale in areas such as: product support . Investing in the post-sale relationship has been proven to boost brand loyalty and drive more significant follow-up revenues. Sales Support. safety recalls . activating warranties.

Technical Support 191

Technical Support Sales Upselling Technology 191

Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Coaching and training.

Management 90

Management Upselling Coaching Best practices 90

JustCall

MARCH 29, 2022

Revenue generation, for the longest time, was exclusively a sales and marketing role. Subscription-based models do not limit customer relationships to one-time transactions and open the door to numerous upsell opportunities. Perfecting upsell and cross sell . The Evolution of the Support Function. Ramping up training .

Customer Experience 98

Customer Experience Upselling Coaching First call resolution 98

ChurnZero

FEBRUARY 3, 2021

As a follow-up to our well-attended webinar on “ Selling for People Who Don’t Love Sales ” with Bryan Neale from Blind Zebra Consulting, we wanted to get more of our audience’s questions answered. . We hope this helps answer all of your questions on Sales skills for Customer Success Managers. .

Sales 52

Sales Upselling Coaching Personalization 52

JustCall

AUGUST 7, 2023

But did you know that you could also use conversational AI for sales? In fact, the strategic use of AI in sales and marketing can automate the entire value chain and make businesses even more profitable. What is Conversational Sales? Conversational AI can embody these characteristics to engage customers more meaningfully.

Chatbots 52

Chatbots Sales Surveys Upselling 52

ChurnZero

MAY 3, 2022

A consulting firm that specializes in helping tech and services organizations optimize their CS effectiveness, CSM Practice offers an encyclopedic CS YouTube channel covering everything from the basics of CS to deep dives into KPIs. Moments of Truth (playlist): Focused, impactful CS advice from leaders. 2: CSM Practice. 3: Winning By Design.

Journey mapping 98

Journey mapping Customer centricity SaaS Education 98

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. Additionally, RCDA consultants are experts in modeling and mentoring the correct behaviors at all levels within the organization. to 9.27.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

NobelBiz

JULY 25, 2023

Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching.

Analytics 98

Analytics Call Center Scripts Contact center software 98

ChurnZero

MAY 3, 2022

2: CSM Practice A consulting firm that specializes in helping tech and services organizations optimize their CS effectiveness, CSM Practice offers an encyclopedic CS YouTube channel covering everything from the basics of CS to deep dives into KPIs. We’ll help you find your path to success.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

ChurnZero

NOVEMBER 4, 2022

To get your CS team to look outside of themselves and flex their empathy, coach them on how to interact with customers, especially when it involves delivering undesirable news. We know that instinctively, and by doing the renewal, the upsell, the cross-sell, we’re actually adding a lot more value to the customer.

SaaS 98

SaaS Customer centricity Finance Best practices 98

PeopleMetrics

MARCH 16, 2020

Recognize alerts are a great tool for internal coaching and boosting morale by showcasing the great works that your employees do every day. Grow alerts (also called upsell alerts ) are triggered when a customer indicates that they are interested in additional products and services from a company. Grow Alerts. Sean holds a Ph.D.

Morale 78

Morale Upselling Surveys Coaching 78

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Foster relationships and uncover additional client needs while also generating referrals/leads to other clients and consultants.

Upselling 19

Upselling Coaching Best practices Consulting 19

Robert Davis

JANUARY 10, 2017

By Rich Hand , RCDA Consultant. Organizations expect that the agents taking these calls will not only sell the product or service marketed, but they will also upsell, cross-sell and create an excellent customer experience. They design these efforts to bring in revenue by enticing customers with special offers.

Contact Center 48

Contact Center Marketing Coaching Upselling 48

Global Response

JANUARY 31, 2024

The Telemarketing Sales Rule (TSR): Call centers must provide accurate information to their customers regarding the goods and services they provide. Access to legal expertise and resources to ensure ongoing compliance : Being based in the same country, domestic call centers have easier access to local legal experts, consultants, and advisors.

Call Center 62

Call Center Telemarketing Government Healthcare 62

Amity

OCTOBER 31, 2016

Uberflip has always had a strong marketing team because, after all, we’re a content marketing platform, the sales team has grown a ton over the last couple of years, and we have an amazing, fast-growing engineering team that’s built an amazing product. How did you personally get started in Customer Success?

Coaching 0

Coaching Engineering Upselling Marketing 0

SmartKarrot

JANUARY 17, 2023

Provide remote support for online inquiries and run virtual consultations with prospective customers. Role: Customer Success Lead Location: San Mateo, CA, United States (Hybrid) Organization: North Starr As a Customer Success Lead, you will lead and coach a team of customer success managers.

Upselling 19

Upselling Technical Support Consulting Consulting 19

SmartKarrot

JUNE 2, 2023

Apply here: [link] Role: Customer Success Specialist Location: Durham, NC, United States (Remote) Organization: Aston Carter As a Customer Success Specialist, you’ll recognise and be familiar with the company’s sales tax application. By making clients’ sales tax application clear, you can educate and empower them.

Education 19

Education Upselling Consulting Consulting 19

Help Scout

SEPTEMBER 18, 2018

To the uninitiated, “Support-Driven Growth” might first appear like a fancy name for customer success, or a souped-up method of filtering prospects to the sales team — but it’s much more than that. The Support-Driven Growth model eliminates BDRs and SDRs , who focus on generating and then moving leads into the sales funnel.

Coaching 40

Coaching Customer centricity Upselling Sales 40

SmartKarrot

NOVEMBER 8, 2022

Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles. Proactively guide the performance of each team member against pre-defined KPIs and mitigate risks through skills coaching as required. Apply here: [link]. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

Help Scout

APRIL 27, 2021

For other businesses, offering an extra might look like sending out a free ebook, a coupon for a free consultation, or a meeting as a coach or consultant. With additional information about your customers and their journey, you can also be more proactive with your sales and support outreach.

Consulting 118

Consulting Consulting Upselling Banking 118

SmartKarrot

SEPTEMBER 14, 2023

Image Source After recruiting your sales team and coming up with a sales strategy, you should then ensure that everybody is ready to work toward your business goals and objectives. A business sales playbook provides your sales team with the information and tools they require to successfully execute your sales strategy.

Sales 10

Sales B2C Best practices B2B 10

SmartKarrot

NOVEMBER 22, 2021

This is not a sales role!). Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Twingate As a Customer Success Manager, you will own post-sales relationships with current customers from onboarding to securing renewals. Work with the sales team to identify expansion opportunities.

Real estate 19

Real estate Technical Support Consulting Consulting 19

SmartKarrot

SEPTEMBER 7, 2022

Partner with Sales, Account Management, and Implementation teams to ensure effective success plans are in place for existing and incoming customers. Work alongside the C-level sales leaders within accounts to create data-driven solutions for supercharging sales. Manage and coach the inbound phone team.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

FEBRUARY 6, 2023

Building Trusted Advisor relationships at senior levels in your team’s accounts, helping to ensure retention, uncover opportunities for cross-sell/upsell, and develop advocates. Forecasting and leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales.

Upselling 19

Upselling Coaching Consulting Consulting 19

Amity

MAY 9, 2016

When I was a Customer Success Manager at Eloqua, the role was managing accounts (Renewals, Upsells, Cross-Sells, Success Planning). I really loved the combination: it was part consultant, part sales, and I really enjoyed that aspect of the job. We’re a pretty lean team, and we sit right between Sales and Customer Success.

Coaching 56

Coaching Upselling Accountability Sales 56

SmartKarrot

MAY 23, 2022

Role: Director of Customer Success – North America Location: New York, NY, US (On-site) Organization: Leapsome As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates.

Finance 19

Finance Upselling Consulting Consulting 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Identify and execute growth opportunities tied to upsell, cross-sell, and expansion.

Education 19

Education Upselling Customer centricity Coaching 19

SmartKarrot

MAY 6, 2022

Collaborate closely with team members to own renewals, upsells, and support expansion opportunities. Represent the voice of the customer to provide input into the core product, marketing, and sales process. Guide and coach customers with proactive customer success processes.

Journey mapping 19

Journey mapping Coaching Government Upselling 19

SmartKarrot

JANUARY 27, 2022

Provide mentorship and coaching to junior members of the customer success team. Provide feedback to the product, sales, marketing, and executive team to ensure the client voice is present. Partner with Hummingbird’s Sales team to identify revenue opportunities through upsells and contract renewals.

Upselling 19

Upselling Enterprise Accountability Feedback 19

SmartKarrot

DECEMBER 17, 2021

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (Hybrid) Organization: Comma As a Customer Success Manager, you will work closely with the Head of Operations and the sales team to ensure the customers are receiving continuity of service. Apply here: [link].

Upselling 19

Upselling Revenue potential Accountability Coaching 19

SmartKarrot

DECEMBER 2, 2022

Retain and grow client base through identifying cross/upsell opportunities. Collaborate with sales, solutions consultants, support, and professional services to prepare account plans and support the customers with the right resources. Coach individual managers to improve or develop management and leadership competencies.

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

SmartKarrot

NOVEMBER 17, 2021

Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts. Develop key relationships with executives and decision-makers at the customer base.

Upselling 19

Upselling Accountability Coaching Metrics 19

SmartKarrot

MARCH 1, 2023

Role: Director of Customer Success Location: Toronto, ON, Canada (Remote) Organization: Sales Talent Agency As a Director of Customer Success you’ll be directing a group of six (soon to be seven) account managers who now look after 600+ accounts ranging from mid-market to enterprise.

Enterprise 19

Enterprise Upselling Accountability Coaching 19

SmartKarrot

OCTOBER 22, 2021

Collaborate with Sales teams to innovate, improve the process, and aid to define procedures that minimize customer risk and improve customer retention rates and growth! Accelerate customers’ time-to-value through consultative outreach and coaching. Work with Service Delivery Teams to perform pre-sales engagements with clients.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Taking responsibility for contract renewal and upselling.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

SEPTEMBER 29, 2022

Serve as project manager and leader for critical cross-functional initiatives such as building Business Value consulting expertise for Strategic customers, standing up a CS/Sales qualified lead engine process, or developing Scaled / Tech Touch programs for SMB/MM customers.

Finance 19

Finance Upselling Accountability Coaching 19

SmartKarrot

SEPTEMBER 7, 2021

Responsible for the lead transition from sales to implementation and providing training, support, and guidance to customers as they deploy Intigriti across their business. Manage and hire a team of CSM’s and coach them into a high-performing team. Work closely with sales representatives and other teams across the company.

Upselling 19

Upselling Coaching Accountability Sales 19