Beyond Philosophy

MARCH 23, 2023

You must focus on your employees if you want a great experience that delivers service excellence. I was thinking about this because one of our listeners, Praveen Kumar, is in a pickle about his employee experience. He wants to know if employee experience is a fad and, if not, how one should build a great employee experience.

Management 195

Management Personalization Customer Experience Consulting 195

Beyond Philosophy

MARCH 27, 2017

Last month, a former Uber engineer published a blog post saying discrimination and sexual harassment was largely ignored by Uber management and human resources personnel. Turns out, other employees have similar stories. And Uber just announced efforts to make major changes in its corporate culture. immigration ban.

Airlines 339

Airlines Consulting Consulting Engineering 339

Steve DiGioia

MAY 17, 2021

According to several employees and training manuals, Apple Inc’s sales associates are taught an unusual sales philosophy: not to sell, but rather to help customers solve problems. To that end, employees receive no sales commissions and have no sales quotas. S atisfy – Make it right. Click here to read more about A.P.P.L.E.

Customer Service 341

Customer Service Personalization Sales Technical Support 341

Nicereply

OCTOBER 4, 2021

We all need to make more effort to show up in other people’s lives in ways that are supportive and enriching. We chose several tips which won’t cost you a fortune but will make a significant impact when it comes to your employee happiness. Workshop or course by employee’s preference. Did you know that….?

Customer Support 98

Customer Support Personalization Customer Service Management 98

ProProfs Blog

OCTOBER 16, 2020

This blog will walk you through the basic step by step method to build an anonymous survey. 9 Proven Tips and Tricks to Create an Anonymous Survey. Bonus Tip (Well.it’s a surprise!). Stella is a market researcher at a large corporation and her main priority is providing insightful data for the entire company to use.

Surveys 158

Surveys Construction Personalization Feedback 158

Nicereply

JANUARY 4, 2022

Read our latest tips on how to provide great customer service. A loyal customer didn’t hesitate and shared an opinion on Twitter: TIP: Show an honest interest. The first tip is to show real interest in your customer’s feelings, intentions, and customer satisfaction. TIP: Be emphatic. TIP: Invest in your support service.

Customer Experience 111

Customer Experience Advertising Customer Support Surveys 111

ShepHyken

MAY 27, 2019

Ten Best Practices for Boosting Employee Engagement by CXAPP. CXAPP) Building Engagement is About Fostering More Productive, Loyal and Happy Employees. CXAPP) Building Engagement is About Fostering More Productive, Loyal and Happy Employees. These are the Tips that Will Help You Achieve That. .

Journey mapping 260

Journey mapping Customer Service Employee engagement Morale 260

Beyond Philosophy

MARCH 6, 2017

This makes them more likely to spend money, though “attention cluster” emotions still only lead to short term spending. This makes them more likely to spend money, though “attention cluster” emotions still only lead to short term spending. They don’t just feel valued, they feel happy and pleased.

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Consulting Consulting Customer emotions Customer Experience 298

Beyond Philosophy

AUGUST 21, 2017

Every business is driven by human interactions – between management and employees, employees and customers, customers and their friends and followers. An ambiguous, fast-paced world means you can’t wait around to get all the data you might possibly want before making a decision. Accept that you will make mistakes.

Consulting 353

Consulting Consulting Healthcare Coaching 353

Beyond Philosophy

DECEMBER 19, 2020

I have a new book called Happy Employees Make Happy Customers. If you want to have great experiences, you need to look out for your employees. If employees are happier, then they will provide better experiences for your customers. That is easy to say but not easy to do.

Consulting 249

Consulting Consulting Management Coaching 249

Beyond Philosophy

AUGUST 8, 2016

Some organizations make excuses for their bad experience. By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh. EQ is a vital skill for customer-facing employees. A good laugh makes the whole day better for everyone.

Entertainment 264

Entertainment Airlines Consulting Consulting 264

Nicereply

APRIL 12, 2023

A strong customer service team culture is the direct result of trusting, engaged employees. It takes deliberate action , honesty, and people that care enough to make it work. Sure, it might be getting things done , but are your people happy? But for others, those acts of gratitude could make them uncomfortable.

Customer Service 98

Customer Service Feedback Healthcare Education 98

Fonolo

JULY 5, 2023

People are willing to forgive brands for making mistakes and want to support local brands. Just make sure you fix your mistakes! 4 Ways Your Employees Impact Customer Perception Billionaire entrepreneur Richard Branson once said: “I have always believed that the way you treat your employees is the way they will treat your customers.”

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Nicereply

DECEMBER 29, 2020

Whether you have visited our blog or listened to the Customer Experience Leaders Chat podcast, we are incredibly happy and grateful for you. So as we approach the end of the year, it’s the perfect time to look back and show you our best blogs and podcasts published in 2020. 5 Most Favorite Blog Posts Published in 2020.

Customer Support 98

Customer Support Average Handle Time Analytics Customer Experience 98

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. It was just great.

Chatbots 59

Chatbots B2B SaaS B2C 59

Steve DiGioia

MARCH 25, 2020

I believe my actions can be better spent by focusing on what to do to make others happy and feel appreciated. Great service – provided by dedicated employees, caring management, and leaders who keep looking toward a brighter future, will take us there. It seems like the logical thing to do. Well…yes, it is. No, not me.

Personalization 262

Personalization Management Sales Customer Service 262

Beyond Philosophy

NOVEMBER 28, 2017

Recognize, though, that emotions can apply equally to employees. The Hierarchy identifies 12 Positive Emotions: – Happy. At the peak of the Hierarchy pyramid is a set of 2 emotions – Happy and Pleased – defined as the Advocacy Cluster. Some additional stats: We have asked approximately 4.5 Back to the Hierarchy. Stimulated.

B2C 208

B2C Banking B2B Customer advocacy 208

Beyond Philosophy

JUNE 11, 2020

Gretchen Rubin, the author of The Happiness Project, came up with eight reasons that waits seem longer. They make time go faster. This type of kickoff is indicative of what I describe as a bitty process, meaning a lot of little parts make up the whole. We do a lot of waiting in our lives. I was in a Starbucks recently.

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Wait times Management Consulting Consulting 404

ShepHyken

JULY 11, 2016

Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences? I J Golding) I make no secret of the fact that I am a fan of ‘old fashioned values’ in the delivery of great Customer Experiences. 6 Quick Tips To Improve Every Customer Support Email You Send by Jack Plantin.

Customer Service 204

Customer Service Entertainment Banking Customer centricity 204

ProProfs Blog

DECEMBER 12, 2019

When a business strives to improve help desk performance by incorporating various help desk tips and tricks, it creates scope for increased sales, high customer satisfaction , and enhanced customer retention. Train Your Help Desk Employees. And of course, use the right combination of help desk tips and tricks. Define Your Goals.

Wait times 143

Wait times Metrics Self service Feedback 143

Creative Virtual

OCTOBER 3, 2022

Happy Customer Service Week! They support their employees and contact centre agents with the right tools. They regularly review feedback from both customers and employees and take action to improve. It’s become tradition at Creative Virtual to start Customer Service Week with our annual blog post roundup.

Customer Service 52

Customer Service Virtual Agent Self service Chatbots 52

aircall

JULY 14, 2021

When your employees are happy, it’s easy to think you’re doing a good job. What’s more, low employee engagement levels can harm their overall productivity and impact their ability to meet goals or targets. It will also make them more satisfied with their work, reducing employee churn and increasing retention.

Employee engagement 98

Employee engagement Surveys Interactive Voice Response Morale 98

Nicereply

APRIL 29, 2024

In a company with a healthy culture, feedback shouldn’t be demotivating – instead, it’s there to help employees learn and grow in their roles. They provide some tips and arrange for you to shadow a more experienced salesperson. Ultimately, this will benefit both individual employees and the company as a whole.

Feedback 52

Feedback Construction B2B Call Center 52

ProProfs Blog

JANUARY 9, 2020

An average company loses 10 to 30 percent customers annually and gaining new customers is around 10 times costlier than keeping the existing ones happy – Philip Kotler. HAPPY Customers are the key to a successful and profitable business. While most people think that acquiring customers is the key to every successful business.

Customer retention 130

Customer retention Customer Support Marketing Education 130

ClientSuccess

DECEMBER 5, 2022

Your CAB deserves similar time and attention you give to other key stakeholder relationships such as investors and employees. Having the right mix of customers in your CAB can make all the difference. Here are a few tips for setting up and running an effective CAB: • Get the right mix of individuals. Find customer champions. .

SaaS 87

SaaS Customer advocacy Feedback Enterprise 87

CX Accelerator

SEPTEMBER 24, 2019

Here are a few tips to try and demystify those challenges upfront, to make your initial transition easier: Within a typical workplace, there are certain job roles that are well understood by others outside of that role. That drive is essential and a part of what will make you so convincing in your role, so draw on it!

Customer centricity 208

Customer centricity Education Government Personalization 208

Nicereply

OCTOBER 24, 2022

In this blog post , we will take a look at some of the best customer service examples of 2022. We will discuss what made these examples so exceptional, and we will provide tips on how you can emulate their success! It means making eye contact, using open body language, and being respectful. Make it personal. Be attentive.

Customer Service 52

Customer Service Feedback Personalization Surveys 52

ConvergeOne

JUNE 28, 2022

There are books and blogs (among other things) sharing tips and techniques for addressing it… while also questioning whether or not it is real. As a result of that thinking, some chose to “reshuffle” to another company, and maybe even another position, making bold moves. Lately, I’ve heard more about “re-engagement.”

Self service 82

Self service Quality management Technology Contact Center 82

Wowdesk Blog

JUNE 22, 2020

Employee productivity is always on the top of any company-concern list. Once done, it becomes possible to see both the support staff and customers happy. In this article, we have shared more such smart tips that can help you improve the productivity of your customer support team. Take a look and pick your takeaways.

Customer Support 80

Customer Support Customer Service Personalization 80

Nicereply

MAY 2, 2022

If employees are overworked, underpaid, and unappreciated, the result can be burnout. If they’re experiencing burnout, your employees have less energy available to do their jobs, they feel alienated from their work, and they are not as effective at work. 50% of employees have already left their jobs due to burnout issues.

Morale 98

Morale Customer Support Feedback Management 98

JustCall

MARCH 9, 2023

If you think call center training is a thing of the past, the data will make you think again. The call center industry has grown to become a $180 billion industry in the United States, which employs over 5 million employees globally. 6 Expert-Approved Tips on How to Build Your Agent Dream Team 1.Train

Call Center 52

Call Center call center software Construction Best practices 52

Customers That Stick

OCTOBER 13, 2014

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Thoughts on the Customer: Fewer Choices, More Happiness. It is the epitome of anecdotal evidence, but if you ask me, in most cases, fewer choices makes for happier customers.

Call Center 119

Call Center Feedback Customer Service Customer Experience 119

Expivia

SEPTEMBER 2, 2021

Discover the top 5 call center reporting methods, and follow our best practices to make them successful. Discover the top 5 call center reporting methods, and follow our best practices to make them successful. Daily summary reports help you make adjustments constantly, and keep your contact center on the same page.

Call Center 96

Call Center Average Handle Time Benchmark Best practices 96

Nicereply

DECEMBER 7, 2022

The customer success team helps customers get the most out of your product or service and ensures they are happy with their purchase. Successful customer relations go beyond just getting customers up and running; it’s about ensuring they are happy and continue to be a valuable part of your business over the long term.

SaaS 52

SaaS Morale Feedback Accountability 52

ProProfs Blog

SEPTEMBER 17, 2021

As people spend a significant part of their time at the workplace, job satisfaction is an important factor determining employee well-being. However, employees, these days are no longer satisfied with just salary, hikes or promotions. They look for something more tangible in the form of a positive employee experience.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

JustCall

APRIL 3, 2024

Let’s explore the top 10 tips high call volume call centers could use. This blog unlocks the secrets of using IVR automation with JustCall to handle high call volume with ease and free up your agents for what matters most! It shows more customers are interested in your product or service. High call volume: What is it?

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

ProProfs Blog

JANUARY 18, 2022

So if you wish to use rating scales for your research but have no idea where to start, this blog will offer all the help you need. In this blog, we will gain a deep understanding of rating scales — what they are, how you can use them, and explore some of their advantages and disadvantages when creating surveys. What is a Rating Scale?

Surveys 142

Surveys Best practices Feedback Customer Service 142