Nicereply

SEPTEMBER 16, 2021

Support Data is a very underutilized resource. Every day your support team interacts with customers who provide loads of small pieces of feedback about your product, services, and competitors. As leaders, we ask our support agents to categorize, tag, document or attempt to notice trends in this data as accurately as they can.

Customer Experience 114

Customer Experience Feedback Surveys Customer Support 114

Playvox

AUGUST 23, 2022

Chat for customer support was starting to trend before the pandemic. Today, according to Zendesk, support teams that have the fastest resolution times and highest CSAT ratings are 42 percent more likely to be messaging with their customers. But as it wore on, customers took an even bigger interest, and live chat tickets surged by 50%.

Benchmark 52

Benchmark Analytics Banking Customer Support 52

aircall

APRIL 25, 2022

Our partners recognize the power of adding voice to their products and enabling customers to have richer, more meaningful conversations. We encourage developers’ innovations and creativity with thorough documentation, dedicated technical support, and reliable collaboration from start to finish.

APIs 62

APIs CRM Technical Support Marketing 62

Playvox

JUNE 15, 2022

Every single support leader has either just finished a significant tagging overhaul or is slowly coming to realize that they need to do one. Tags can be the bane of many support teams’ existences — especially if they do the process manually. They’re constantly strapped for bandwidth and energy.

Engineering 52

Engineering Education Accountability Marketing 52

JivoChat

AUGUST 10, 2023

Affiliate marketing is a strategy where businesses partner with professional affiliates in order to promote and sell their products. These products are known as “affiliate products” because affiliates gain commissions anytime someone buys them using their affiliate link. Here are six examples to help inspire you: 1.

Sales 75

Sales Marketing SaaS Construction 75

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? The post Product News – November 2022 appeared first on Lumoa. Hint: its a feature, not a bug.

Analytics 83

Analytics Feedback Accountability Marketing 83

AWS Machine Learning

MAY 5, 2023

Although articles of clothing are labeled with categories (and subcategories) and contain a variety of helpful tags that are extracted from the original product descriptions, the data is not systematically labeled with pattern or style information. Within the subcategory directories, there is a subdirectory for each product listing.

Engineering 76

Engineering Feedback Marketing Management 76

Totango

MAY 20, 2020

Totango has now enabled write-back functionality so information flows from Totango back to your source systems like your CRM or Customer Support Platform. Stream Account & User Tag Information Using Customer Data Hub API. Now, tag information can be easily streamed to Totango via Customer Data Hub API. Save your spot .

APIs 62

APIs CRM Best practices Accountability 62

Nicereply

JULY 11, 2022

How does support provide value beyond the queue? Commonly we talk about Support teams having the most contact with customers and we need to find ways to utilize this insight to create a better customer experience. We recently sat down to chat about her experiences improving support services through better relationships.

SaaS 98

SaaS Marketing Technology Surveys 98

Totango

MAY 31, 2022

However, a quarterly meeting is often not enough to ensure that your customers are finding value in your product and are on track to achieve their strategic goals, or to alert you to any issues or changes that might need to be immediately addressed. Dynamically populate the presentation information from attribute data tags.

Accountability 84

Accountability Enterprise Metrics Management 84

Toister Performance Solutions

DECEMBER 2, 2021

In fact, if it wasn't for the name tag and the employees' offer to retrieve a pair of shoes in Sally's size, we might have easily mistaken the employee for another Dr. Martens fan. Their job is to get the word out about a company's products and services. Employees at Slack become customer advocates by using the product every day.

Customer advocacy 124

Customer advocacy Finance Customer centricity Sales 124

kommunicate

APRIL 1, 2020

After a lot of remote meetings and scrums, we have added some powerful features to your favorite customer support tool. The latest version of Kommunicate includes multilingual support for tags, bug fixes, latest iOS SDK and agent app. if you haven’t read the previous release notes, please head here.

Customer Support 52

Customer Support 52

ChurnZero

APRIL 15, 2022

Customers pay for licenses upfront before they can use the product. While this controlled approach paves the way for expansion tied to existing use cases, it doesn’t allow other teams, who may use the product differently, to sample the product and realize its value firsthand. over their standard.

Accountability 98

Accountability SaaS Upselling Metrics 98

Nicereply

DECEMBER 21, 2021

If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. Daily best practices for Support Managers. Don’t hesitate to inform the product manager about customers’ suggestions. Add tags to ratings. Adding tags to your feedback helps you to group important insights from customers.

Best practices 98

Best practices Feedback Management Surveys 98

aircall

DECEMBER 8, 2021

The product features we’re highlighting below are especially impactful during the month of December. Guaranteed to help your sales and support teams reach their goals, these features will boost your reps’ productivity this holiday season—all while helping them provide best-in-class customer service. That’s where we come in. .

Sales 62

Sales Analytics Wait times Call Center 62

Nicereply

NOVEMBER 16, 2021

One of the helpful rules is to tag conversations with CSAT tags so you can collect the ratings under one tag and view them in one place. Moreover, if something doesn’t work you can solve it on the same platform with the same support team. You can automate your workflow thanks to the customs rules Front offers. Conclusion.

Surveys 111

Surveys Metrics Analytics Enterprise 111

JustCall

MARCH 31, 2021

And we are happy to share here, all that we achieved because of the love and support from our customers! Here's a quick brief of the latest news and product updates in 2021: 1. They can easily tag agents to a certain point of the transcript to let them know where they went wrong. Conversation Tagging – Message Section.

call center software 52

call center software APIs Call Center Coaching 52

Nicereply

JANUARY 30, 2023

It can be overwhelming to sit down and start thinking about all of the things that you need to do to sort out the growth of your support team in the new year. If you’re growing your number of customers or orders in the next year, you’ll need to plan how to support them.

Metrics 98

Metrics Finance APIs Customer Support 98

Wowdesk Blog

AUGUST 6, 2020

Your customers are the focal point of your business – it is important to keep them satisfied with your products/services. You can even look back at your previous-solved queries to identify details related to a product and understand better. Different tags represent different levels of priority. Conclusion.

Customer Support 92

Customer Support Customer Service Sales Management 92

AWS Machine Learning

OCTOBER 2, 2023

The sample use case used for this series is a visual quality inspection solution that can detect defects on metal tags, which you can deploy as part of a manufacturing process. You can also use EC2 instances to validate the different components in a QA process before deploying to an actual edge production device.

Engineering 91

Engineering APIs Management Enterprise 91

aircall

JANUARY 25, 2023

Core call features should boost productivity and maintain the quality of your internal and external calls. Collaboration features are key to boosting efficiency and productivity. Productivity features The number of features might look good, but how do they translate into a team’s productivity?

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

Nicereply

MARCH 2, 2022

James Millard , Vice President, Global Support and Community at D2L , has seen many ways to implement Knowledge Management. He started in Support in his late teens and for the past several years has been leading teams that drive Knowledge Management strategies. It is larger than t he number of atoms in the universe. Do you need both?

Management 97

Management Chatbots Metrics Technology 97

Nicereply

NOVEMBER 5, 2019

Customer support is a cost-center – unless you’re purposefully working to make sure it’s not. Great customer support agents have the skill to increase product adoption and drive revenue. Empowering your customer support agents to help customers reach their full potential (in whichever way possible) drives growth.

Customer Service 96

Customer Service Chatbots Customer Support Enterprise 96

LiveChat

JULY 29, 2019

Many awesome products we use have plenty of features which sometimes we don’t realize. I’m sure you also have those Eureka moments with different products you use. I’m sure you also have those Eureka moments with different products you use. They will help you and your agents provide better support and sell more products.

Management 52

Management Analytics Personalization Metrics 52

CustomerSuccessBox

AUGUST 1, 2019

Most people confuse health with Product Adoption. But along with Product Adoption, there are various dimensions to it. Here are some quantifiable metrics for all the mentioned dimensions along with few examples that will help you configure the customer health score for your portfolio of customers: Product Adoption Health: .

SaaS 74

SaaS B2B Accountability Metrics 74

ProProfs Blog

APRIL 23, 2019

Long gone are the days when phone calls were the best way to deliver excellent customer support. Especially, when it comes to social media customer support , it’s important to know what works and what doesn’t. When people tag brands on social media, it’s more likely they want to get companies’ attention and direct them to their story.

Customer Support 100

Customer Support Chatbots Feedback Customer Service 100

VirtualPBX

AUGUST 20, 2020

A recent guest post on our blog points out the benefits of using a chatbot for your customer support. You might also find it helpful when searching for a specific support article. Yet you may need more depth when asking how parts replacement works or how to use a specific API request in a product.

Chatbots 104

Chatbots APIs voip Enterprise 104

Kayako

MAY 13, 2022

Simply put, customer satisfaction measures whether your products and service meet or exceed your buyers’ expectations. Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Blog posts. Ability to tag and organize articles. White papers.

Self service 110

Self service Accountability Airlines Customer Care 110

Mindtouch

AUGUST 22, 2018

As soon as a customer submits a support ticket, the clock is ticking. Support agents know that they need to close the case, and they need to do it fast. Making improvements based on customer feedback for your Customer Support team is like trying to see the forest through the trees. Major Improvements Require Systemic Analysis.

Surveys 54

Surveys Feedback Self service Customer Support 54

aircall

JANUARY 13, 2023

The best way to achieve that is by boosting day-to-day productivity and performance while reducing costs. . This article compares some of the top Novocall alternatives for anyone looking for new business phone solutions that will scale sales numbers and customer support value scores—all while keeping costs down. CloudTalk.

Sales 62

Sales CRM Morale Interactive Voice Response 62

Nicereply

JULY 7, 2020

Customer satisfaction is a fantastic north-pole metric for your support team. What Zendesk plans to support this solution? CSAT is the oldest and most widely used customer satisfaction metric and as such, we expected every survey tool worth its salt to support it. Zendesk doesn’t support NPS in its native survey solution.

Surveys 98

Surveys Feedback Metrics APIs 98

USAN

JUNE 14, 2022

This negativity and toxicity have prompted many agents to seek employment in more positive, supportive environments. Task automation tools, specifically, can go a long way in supporting agents. For example, agents who have 17 great customer interactions in a row may receive a reward tag that their colleagues can see.

Contact Center 52

Contact Center Gamification Construction Technology 52

AWS Machine Learning

APRIL 11, 2023

The code for this blog can be found in this GitHub repository. Older versions might not support features outlined in this post. For more information, refer to Amazon SageMaker Studio and SageMaker Notebook Instance now come with JupyterLab 3 notebooks to boost developer productivity. Create Studio using JupyterLab 3.0

Scripts 73

Scripts Automotive Engineering Healthcare 73

aircall

JANUARY 23, 2023

Over 59% of small businesses achieve productivity benefits from a shift to the cloud while saving up to 90% of all communication costs. The ideal alternative should also include an easy-to-use interface and ongoing support and training during the onboarding process. stars Pricing: $30 per user per month CloudTalk Free Trial?

virtual call center 62

virtual call center Analytics Interactive Voice Response Metrics 62

aircall

JANUARY 24, 2022

Businesses typically rise to the top when they offer the types of products and services that people want. The idea of customer support is more than a necessity for post-sale activities. It’s a mistake to view your customer support team as a cost center. Product information and advice. But, it only begins there.

Call Center 126

Call Center Best practices call center software CRM 126

Nicereply

OCTOBER 6, 2020

Annual planning, especially for support teams, can take a back seat to other, more pressing issues. The strategy that we’ll be talking about today is beneficial because it can be broken into segments, thus making it perfect for busy support professionals without bountiful time to spare. Dive into your data. Your services?

Engineering 59

Engineering Customer Support Metrics Personalization 59

Nicereply

OCTOBER 13, 2020

Traditionally, customer satisfaction (CSAT) surveys provide insights about how your customer support team is performing. Instead of viewing your CSAT scores in a silo with your support team, find ways to review them with other teams. With this shared context, CSAT results work more meaningfully in conversations outside of support.

Customer Support 71

Customer Support Surveys Marketing Self service 71