ViiBE Blog

MAY 26, 2023

ViiBE Blog Solving plumbing problems with remote visual assistance in plumbing management software Marc Prempain May 26, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Field service management software is there to help.

Management 52

Management B2B Technology Marketing 52

JustCall

OCTOBER 22, 2020

The ideal software for outbound sales campaigns, an auto-dialer increases sales productivity by as much as 200%. An auto dialer is software that dials up each contact from your database. The auto dialer software usually comes as a part of a cloud-based phone system. . All unanswered and abandoned calls are filtered out.

Real estate 76

Real estate CRM Banking Outbound sales 76

JustCall

APRIL 3, 2024

Auto dialers are a secret weapon for call centers and sales teams. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall). International calling and localization: A local number helps you build trust with your prospects.

Sales 52

Sales CRM Scripts APIs 52

aircall

MARCH 12, 2021

Call centers can enhance the customer experience— if your teams are performing well. It’s essential to track call center performance to gain insight into how your customers perceive your sales and support services, so you can improve and adapt to their needs. The key ingredients to improving call center performance?

Call Center 62

Call Center Metrics First call resolution call center software 62

JustCall

AUGUST 10, 2021

On top of that, you have to juggle multiple manual tasks besides cold calling prospects. The auto dialer will put all your real estate cold calling woes to an end. Why waste your time dialing prospects manually, when a software can do that for you? You can easily surpass your daily quota of cold calls with the auto dialer.

Real estate 52

Real estate Sales call center software Scripts 52

ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

aircall

JANUARY 29, 2021

In a nutshell, call center training is the time that your company spends teaching call center representatives how to use communication techniques, digital tools, and workflows to ensure a good customer experience with every call. Call center training encompasses many different areas. Dropped calls. Long wait times.

Best practices 62

Best practices Call Center call center software Morale 62

aircall

SEPTEMBER 26, 2022

Sales analytics software injects an evidence-based strategy back into sales management. Sales analytics software taps into these internal processes and data and then uses it to increase growth, profitability, and revenue. What Is Sales Analytics Software? Sales leaders’ days are governed by decisions.

Analytics 48

Analytics Sales Metrics CRM 48

JustCall

FEBRUARY 23, 2021

Sales, support, and call center agents are bound by multiple manual tasks during their working hours. With VoIP phone systems, you can make calls using an internet connection. You need a business phone system to make and receive calls. Meanwhile, you are also probably using a CRM software to manage customer data.

voip 52

voip CRM Analytics Metrics 52

aircall

JANUARY 26, 2018

As an icebreaker, I suggest you start by integrating your phone and CRM software. If you aren’t using a phone system that integrates with your CRM tools, important details must be manually updated after (or during) every call. Progress only begins after you properly introduce them to one another. Productivity: Eliminate the Busywork.

CRM 91

CRM Multichannel Sales Call Center 91

Comm100

JUNE 27, 2021

To help you use your live chat software to its fullest, this blog will run through the live chat best practices for 3 key stages of the eCommerce customer journey. . Live chat software, like Comm100’s, offer a range of tools that help your agents respond faster to impress your prospects and help put your brand top-of-mind.

Upselling 52

Upselling Sales CRM Best practices 52

aircall

JANUARY 26, 2018

As an icebreaker, I suggest you start by integrating your phone and CRM software. If you aren’t using a phone system that integrates with your CRM tools, important details must be manually updated after (or during) every call. Progress only begins after you properly introduce them to one another. Productivity: Eliminate the Busywork.

CRM 90

CRM Multichannel Sales Analytics 90

aircall

JUNE 11, 2021

1877 — Telephone exchanges using analog and PBX technology were invented, enabling long-distance calling capabilities. 2015 — An open API (applied programming interface) technology was invented to allow software applications to sync and share data between them. Cloud calling voice technology didn’t take off until the mid-2000s.

voip 62

voip APIs Call Center Telecommunications 62

aircall

MARCH 23, 2018

Two weeks later, that same customer may choose to call-in. CRM actually refers to Customer Relationship Management software, and it turns out, a whopping 70% of The Best customer support teams use one. Notes, messages, and data (such as call recordings) will automatically be added to a customer’s profile.

Surveys 86

Surveys CRM Education Metrics 86

JustCall

JULY 25, 2019

For a much faster, reliable and efficient outbound calling solution, predictive dialer is a good choice. If you are serious about the growth of your business, you have to break the mold of traditional outbound calling. There are multiple instances where the time invested by the sales rep in calling is not justified.

Outbound sales 58

Outbound sales Sales CRM Scripts 58

Integrity Solutions

NOVEMBER 2, 2018

Salespeople who are working with Software as a Service (SaaS) solutions often struggle with three challenges in particular that can keep them from hitting their numbers and reaching their full performance potential. Selling Software vs. Business Value. Does the client clearly understand the problems that this software will solve?

SaaS 77

SaaS Sales Coaching Customer Care 77

Nicereply

JUNE 2, 2022

Are they public Twitter tweets tagging and mentioning your brand? But as people and representatives of the company, we should show restraint and be respectful to the best of our abilities to so-called “Karens” and entitled customers. Twitter, Facebook, LinkedIn) are you receiving customer queries on? In closing.

Customer Service 97

Customer Service Chatbots Customer Support Accountability 97

Kayako

FEBRUARY 14, 2018

A customer who comes back for more. Sephora’s loyalty program—called Beauty Insider—is wildly popular among customers. Having paid for the perk in advance draws customers back to Amazon again and again. That means customers need a smaller incentive to come back and spend more. Sephora beauty insider loyalty program.

Customer retention 72

Customer retention Marketing Surveys Best practices 72

AWS Machine Learning

JULY 25, 2023

It is all backed by very large models that are pre-trained on vast amounts of data and commonly referred to as foundation models (FMs). These FMs can perform a wide range of tasks that span multiple domains, like writing blog posts, generating images, solving math problems, engaging in dialog, and answering questions based on a document.

APIs 79

APIs Healthcare Accountability Engineering 79

aircall

MARCH 6, 2018

This product manager can answer phone calls when everyone else is eating lunch. In this setup, all calls, emails, and chats are initially fielded by tier-1 agents. Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently.

Interactive Voice Response 90

Interactive Voice Response Morale Construction Technical Support 90

aircall

MARCH 6, 2018

This product manager can answer phone calls when everyone else is eating lunch. In this setup, all calls, emails, and chats are initially fielded by tier-1 agents. Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. If you don’t take action quickly, the number can get even higher, and you’ll be back at square one, trying to win over new customers. Well, not so fast.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

ProProfs Blog

APRIL 30, 2020

Panicked customers can approach you via calls, messages, live chat, Emails, and even social media tags. Offering services like Live Chat support, 24X7 support, and remote customer support via screen-share software and other such tools are some excellent ways to make sure your customers feel valued.

Surveys 128

Surveys Customer Support Marketing Customer centricity 128

aircall

JUNE 30, 2021

He pitched his idea for a video doorbell, called Ring, and investors promptly rejected him. Giving them credits or a code to use for their next purchase is a great way to ensure that they will keep coming back. Many businesses mistakenly believe that phone calls are an outdated form of customer service. Re-Engage Customers.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

Nicereply

APRIL 30, 2020

Happy customers not only come back to interact more with your brand, but they bring loads of other customers too. When a customer calls support, it is to get solutions for the problem. For example, a user called you with a problem that something is not working for him. Time is critical when a customer calls for support.

Sales 69

Sales Customer Service Upselling CRM 69

AWS Machine Learning

APRIL 23, 2024

Complete the following steps: Create a new Code Editor or JupyterLab space called my-sm-code-editor-space or my-sm-jupyterlab-space , respectively. ipynb notebook in blog/pytorch_cnn_cifar10. Leave the terminal window open, go back to the notebook, and start running it cell by cell. Re-tag the build as an ECR image and push.

Scripts 89

Scripts APIs Engineering Feedback 89

aircall

FEBRUARY 1, 2021

When you have a business to run, one of the biggest decisions you have to make is how much time, money, and effort you want to invest into your sales team training to empower your sales reps to perform at their very best every time they make or receive a call. . Before Making a First Call .

Best practices 62

Best practices Sales Call Center Coaching 62

JivoChat

JUNE 29, 2023

In this blog post, we’ll delve into the key strategies that successful E-commerce entrepreneurs and key opinion leaders employ to create an unforgettable brand experience. This will help you create a seamless and intuitive user experience that keeps visitors engaged and coming back for more. Buy PicMonkey, from PicMonkey.

Analytics 88

Analytics Chatbots Feedback Surveys 88

AWS Machine Learning

NOVEMBER 16, 2022

A well-designed CI/CD pipeline is essential to scale any software development workflow effectively. This allows the team to roll back changes, or even host production variants. Workload accounts – These are commonly QA and prod environments where software engineers are able to build applications to consume the ML model.

Accountability 82

Accountability Best practices Scripts Engineering 82

Vistio

FEBRUARY 1, 2022

With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. At that point, I never looked back. Sometimes I sit back, I’m like, “Wow, what, what am I doing?” That’s where I was at that point.

Contact Center 52

Contact Center Customer Service Morale Engineering 52

ProProfs Blog

NOVEMBER 9, 2021

Walk through this blog to gain deep insights into how to effectively measure customer satisfaction and master actionable ways to improve it. 96% of unsatisfied customers don’t complain and 91% of such customers leave and never come back. What is Customer Satisfaction? Did you know? Source: Neil Patel. Hyperlink an Image.

Surveys 146

Surveys Feedback Metrics Customer retention 146

Comm100

OCTOBER 19, 2022

A chatbot is a software program that allows human users to have a conversation with a computer through an instant messaging system. Let’s come back to AI-based chatbots. You can use tags and variables to help the chatbot gather the visitor’s input to send data to the human agent. Whatever you want to call it.

Chatbots 86

Chatbots APIs Analytics Upselling 86

TASKE Technology

JANUARY 9, 2012

If you followed the tips in our December blog, you probably picked up new customers, provided incentives for customers to purchase your products or services, and supported your staff through the busiest time of the year. You may also have customers calling to express dissatisfaction over problems with shipping or delivery.

Call Center 40

Call Center Interactive Voice Response Self service Customer retention 40

TLC Associates

OCTOBER 30, 2019

Here are the technologies that your organization needs to operate as well as the expected contact center price ranges: Contact Center Software – This price is upwards of $100 per person and is essential. However, ordering in bulk still has a price tag. Contact Center Software (50 agents and 1 manager). Expense Type.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

SmartKarrot

JUNE 5, 2023

This blog is all you need! The blog discusses all about Asana and helps you take a closer look at the many benefits that the platform offers and making it your go-to task manager. Apart from assigning tasks, the platform also provides options to set deadlines, tag the tasks’ priority, and add attachments and comments.

Management 10

Management Accountability Finance B2B 10

ClientSuccess

APRIL 20, 2017

Back when Paul first started working with customers, “Customer Success” was considered a hybrid between account management and customer service. Blog Posts: 3 Fundamentals for Scaling Customer Success. While Paul is the first to admit many things have changed, there are still many aspects that have remained the same.

SaaS 40

SaaS B2B Engineering Best practices 40

aircall

MAY 1, 2022

When you use contact center as a service (CCaaS) software, you’re giving your call center representatives the tools and resources that will enhance your customers’ experience, making your sales reps’ jobs more rewarding and improving your bottom line. What Is a Contact Center as a Service or CCaaS? CCaaS definition.

Contact Center 62

Contact Center voip Interactive Voice Response contact center solutions 62