JustCall

APRIL 13, 2020

The perks of working remotely are finally coming to the fore. As enterprises are going remote, they are also switching the way they communicate with target audiences and approach prospects. Even if you make a shift to remote work, you need to ensure that your business runs as usual. Start with your remote sales teams, first.

Sales 98

Sales CRM Analytics Chatbots 98

Cyara

FEBRUARY 22, 2024

Per the question in the title of this blog post, let’s examine the phrase, break down the meaning, and then explore how “Last Mile Assurance” is relevant to and important in the context of contact centers and customer experience. To begin, let’s think literally, taking the words at face value.

Contact Center 76

Contact Center Customer Experience Technology Sales 76

Nicereply

JUNE 20, 2023

If a hiring mistake is made, the impact on the team, and company, can mean delays in projects, reduced morale, or at worst a disruptive pivot of a team. The SaaS model has blurred the lines between marketing, sales, conversion, on-boarding, training, support,and retention. What are your thoughts on remote work?

Customer Experience 86

Customer Experience SaaS Construction Morale 86

Call Design

MAY 31, 2022

Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately 3,000 customer service and sales agents servicing industries including telco, health insurance, finance and retail. Alvaria Workforce enables TSA to optimise resources across multiple teams and customer campaigns. Blog Source: Business Wire.

Management 78

Management Finance Enterprise outsourcing 78

aircall

JANUARY 21, 2022

In 2022, the days of the long sales lunch are coming to a close. This is clearer now than ever, with 64% of sales leaders who transitioned to remote selling hitting or exceeding their revenue targets, compared to just 50% of those who didn’t. . But what does a successful hybrid-ready sales strategy look like? In the U.S.

Sales 62

Sales CRM Scripts Coaching 62

Hodusoft

MAY 11, 2022

The business communication demands are evolving as most companies are shifting towards remote and hybrid work models. You need to recruit an in-house IT team for the management and maintenance. Higher maintenance costs owing to full-time IT teams. No expenses on infrastructure and in-house team. Cloud-based PBX.

voip 98

voip Analytics industry standards Government 98

aircall

MARCH 18, 2022

Creating memorable experiences for prospects and customers alike is perhaps the most underrated resource of a sales team. . of salespeople agreed that the phone is still the most effective sales tool at our disposal. What Customer Satisfaction Looks Like for Sales. The Perfect Tech Stack for Sales Teams.

Sales 62

Sales Interactive Voice Response CRM Call Logging 62

aircall

JUNE 23, 2022

Annual Awards Program Recognizes Innovation in the Global Remote Technology Industry. In 2021, RemoteTech Breakthrough chose Aircall as “Overall Remote Communication Solution of the Year.” However, a hybrid workplace poses challenges such as collaboration and team alignment across various work settings.

APIs 62

APIs Metrics Technology Sales 62

Integrity Solutions

DECEMBER 4, 2020

And that means, when it comes to remote sales, your team needs to keep raising its game. Remote sales is the reality for most companies now, and likely will be for the foreseeable future. Some sales teams adapted fairly quickly to this new world of virtual selling. How do you succeed in remote sales?

Sales 87

Sales Coaching Surveys Personalization 87

JustCall

APRIL 3, 2024

But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. When a call surge hits, your sales and customer service teams bear the brunt. Wondering how can you avoid call chaos and optimize your team performance? JustCall’s team members’ analytics can help.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

aircall

APRIL 2, 2021

If you’re even thinking about setting up remote teams , a remote phone system is a tool you can’t live without. Many of today’s workers are not only willing to become remote workers, they actually prefer it. . Old-fashioned landlines don’t make it possible to set up effective phone systems for remote offices.

voip 62

voip Interactive Voice Response virtual call center CRM 62

ChurnZero

NOVEMBER 4, 2022

To get your CS team to look outside of themselves and flex their empathy, coach them on how to interact with customers, especially when it involves delivering undesirable news. Find ways to enable your team to have candid discussions with customers and feed that information back to the company.

SaaS 98

SaaS Customer centricity Finance Best practices 98

ChurnZero

JANUARY 25, 2024

As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Education 52

Education Upselling Consulting Consulting 52

aircall

NOVEMBER 7, 2022

If you ask your operations team what they do, they might say “streamline processes.” We’ll also cover how those time-savings impact sales and support operations. Daily maintenance of traditional telephony is accepted implicitly as just another part of what IT and operations teams do. The goalposts keep moving. The net gain?

voip 48

voip Consulting Consulting Sales 48

aircall

JANUARY 27, 2023

For essential business needs like answering customer calls, it might work just fine, but if you want to achieve bigger business goals (think scaling your customer-facing teams and elevating team performance), OnSIP might fall short. Onboarding features Your teams can only thrive when everyone on the team is performing optimally.

voip 62

voip Analytics Accountability Sales 62

Integrity Solutions

JULY 20, 2021

In many ways, building sales confidence is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently. Building Sales Competence Builds Sales Confidence.

Sales 126

Sales Coaching B2B Personalization 126

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. She had a very unique solution to this structure: incorporating Sales into the Customer Experience team.

Sales 111

Sales Customer Experience Upselling Self service 111

Totango

JULY 31, 2020

As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging. Yesterday, Totango hosted our third CXO series event for Customer Success executives. A consistent employee experience = a consistent customer experience.

Best practices 106

Best practices Accountability Enterprise Sales 106

Hodusoft

SEPTEMBER 16, 2022

But do not fret, with an IP PBX system scaling up your team is simple. This blog will unveil how your business can leverage PBX auto provisioning to drive efficiency. Saves cost on in-house IT team. Therefore, unlike traditional PBX, a business doesn’t need to make a substantial investment on an in-house IT team.

Telecommunications 98

Telecommunications Interactive Voice Response Engineering Enterprise 98

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

Nicereply

AUGUST 20, 2020

Gitlab’s success teams and leadership focus solely on succeeding in their role, while the operations team monitors trends and executes value-add projects. Companies have long understood the value of Sales and Dev Operations in making sure selling and product teams operate as effectively as possible. Google Podcasts.

Customer Experience 97

Customer Experience SaaS Accountability Sales 97

TeleDirect

MAY 6, 2024

Some businesses run these platforms from within their own premises, while others outsource to a remote provider. Outbound call centers are great tools for outreach, fundraising, sales, market research and general customer support. Sure, you’ve made the sale, but it takes work to retain customers.

Call Center 62

Call Center outsourcing Contact Center Customer retention 62

aircall

JANUARY 31, 2021

The remote office boom shifted how many of us work — from communicating with co-workers to measuring productivity. We are eagerly anticipating working with those in the Australian market to make communicating with prospects, customers, and colleagues successful in any work environment, whether that be remotely, in-person, or a mix of the two.”—

Sales 62

Sales Marketing Personalization Customer Experience 62

Integrity Solutions

DECEMBER 21, 2020

One of the most gratifying parts of this very disorienting and stressful year for our team has been the opportunity to work with our clients to help them navigate what is now a very tired phrase: “the new normal.” It’s been a learning process for all of us, adapting and adjusting on the fly to remote work environments and new sales realities.

Sales 69

Sales Consulting Consulting Personalization 69

JustCall

MARCH 7, 2023

The hybrid work model in contact centers is a mix of on-premises and remote work. The on-premise workers are located at the same facility as the contact center, while the remote workers are located outside the facility, usually at or other locations scattered throughout the globe. There are several advantages to the hybrid work model.

Contact Center 52

Contact Center voip Business Process Outsourcing Telecommunications 52

JustCall

APRIL 13, 2020

The perks of working remotely are finally coming to the fore. As enterprises are going remote, they are also switching the way they communicate with target audiences and approach prospects. Even if you make a shift to remote work, you need to ensure that your business runs as usual. Start with your remote sales teams, first.

Sales 52

Sales Chatbots Analytics Wireless 52

VocalCom

APRIL 9, 2020

Companies that rely on their contact centers for the continuity of business operations are no exception—indeed, they risk collapse if no remote solution is found that protects employee health while ensuring productivity. Successfully migrating 120 agents to a remote model using voice and WhatsApp channels.

Contact Center 62

Contact Center contact center solutions Telecommunications Call Center 62

JustCall

APRIL 13, 2020

The perks of working remotely are finally coming to the fore. As enterprises are going remote, they are also switching the way they communicate with target audiences and approach prospects. Even if you make a shift to remote work, you need to ensure that your business runs as usual. Start with your remote sales teams, first.

Sales 52

Sales Chatbots Analytics Wireless 52

Global Response

AUGUST 7, 2023

Culture is one of the most nebulous aspects of any company or team—but creating a positive one can make or break your employee experience, your customer service, and your bottom line. If creating a successful call center is proving challenging, our team has 40+ years of experience managing call centers and creating successful cultures.

Call Center 62

Call Center Morale Employee engagement Customer centricity 62

CSM Magazine

APRIL 21, 2023

Not to mention that with remote-only workforces continuing to grow, using outsourced talent is becoming the norm. Source Remote Data Entry Services Data entry is a repetitive task that can be outsourced to save time and money. Use Freelance Content Writing and Blogging Finding the right content writer is worth its weight in gold.

outsourcing 52

outsourcing Business Process Outsourcing Accountability Marketing 52

VirtualPBX

MARCH 31, 2020

They allow you to bring your business phone service anywhere, and in times when remote work is necessary, they can act as a lifeline to your coworkers and customers. Our blog often mentions that the VirtualPBX Softphone is a fully-featured VoIP phone. Remote Department Meetings. Connecting only takes a few seconds.

voip 93

voip Sales Marketing Personalization 93

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Vidyard provides a platform designed to help sales teams record and send videos as well as analyze user video engagement patterns. Onboarding is one of the first times your customer engages with your business.

Enterprise 105

Enterprise Customer Support SaaS Sales 105

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. In this blog, we will be discussing how your business can use an IP PBX phone system for telecommunication and what factors you must consider while choosing a service provider. Lower initial cost.

Telecommunications 52

Telecommunications voip CRM Sales 52

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. In this blog, we will be discussing how your business can use an IP PBX phone system for telecommunication and what factors you must consider while choosing a service provider. Lower initial cost.

Telecommunications 52

Telecommunications voip CRM Sales 52

JustCall

MARCH 28, 2023

Sales success hinges on strong collaboration within the team. To enhance productivity and client satisfaction, it’s crucial to train sales agents to work together effectively. Benefits of Effective Sales Team Collaboration 1.

Sales 52

Sales CRM Best practices Morale 52

CSM Magazine

JANUARY 17, 2024

In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. With the advent of remote working, the need for these platforms gained huge traction.

Enterprise 52

Enterprise Analytics Marketing Sales 52

UJET

APRIL 21, 2020

Vasili recently answered a few questions so our customers and the public can get to know the newest member of the UJET leadership team. I am extremely passionate about customer service and have been in the space for a while leading mostly sales teams and have had stints in running product and engineering.

Contact Center 72

Contact Center SaaS Engineering CRM 72