CSM Magazine

MARCH 31, 2023

In today’s blog post, we dive into five key ways sexual harassment training improves employee physical & mental well-being and why addressing these issues should be at the forefront of your organization’s HR strategy.

Construction 52

Construction Education Personalization 52

NameShouts

JULY 9, 2021

Inclusion is a simple concept, and yet it means so much to all of us. Inclusion is so important. And that’s why so many organizations, institutions and companies are committing to building inclusive spaces for their people. Some might say inclusion is in the best of our nature. What is inclusion in the classroom?

Education 62

Education Personalization 62

24-7 InTouch

JANUARY 23, 2024

It encompasses Corporate Social Responsibility (CSR) and Diversity, Equity, and Inclusion (DEI) initiatives as fundamental components. By pairing these elements together, brands can create an environment that supports their employees, and fosters inclusive practices.

Metrics 52

Metrics Surveys Technology Personalization 52

SmartAction

NOVEMBER 15, 2023

The ability to access self-service resources wherever and whenever customers need them enhances convenience and fosters customer loyalty. Accessibility and Inclusivity: Self-service options, including voice-activated systems, promote accessibility and inclusivity for a broader audience.

Self service 99

Self service Virtual Agent Chatbots Analytics 99

Anexa BPO

SEPTEMBER 5, 2023

As societies increasingly embrace diversity and inclusion, the rigid boundaries of traditional gender roles are being redrawn. This exposure to fashion and lifestyle content has fostered a new sense of enthusiasm among men, further fueling their interest in shopping.

outsourcing 52

outsourcing Business Process Outsourcing Marketing Personalization 52

Win the Customer

APRIL 18, 2023

In this blog post, we will delve into the dangers of groupthink in customer experience journey mapping and explore how it can hinder progress and innovation. To counteract this tendency, businesses should create an open and inclusive environment that encourages individuals to voice their opinions freely.

Journey mapping 52

Journey mapping Customer Experience Customer centricity Construction 52

Select VoiceCom Blog

JULY 31, 2023

Camaraderie – Employees’ measurement of the sense of community fostered within the organisation. We pride ourselves on putting our employees first, fostering a culture that values their growth, well-being, and happiness,” says Jackielyn Alo, marketing communications manager at SVC.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Benchmark Surveys 52

aircall

MAY 18, 2022

Our values are at the heart of what we do—and at the heart of those are diversity, equity, and inclusion. . Helen leads on Aircall’s DE&I vision, guiding us and aligning us on how we can continually foster a culture of belonging. . HC: For me, it comes back to inclusion. Q&A With Helen Cheuck.

Education 62

Education Employee engagement Accountability Management 62

aircall

AUGUST 30, 2021

For any team to survive and thrive, there needs to be a culture of inclusion, collaboration, and respect. When coworkers aren’t physically in the same place, there may be fewer opportunities to foster interpersonal interaction and connection, so it’s important to be proactive and creative.

Feedback 133

Feedback Management CRM Technology 133

24-7 InTouch

FEBRUARY 28, 2023

shares his perspective on how companies can foster a culture of well-being while maintaining growth. Be Flexible If there’s one thing remote working has shown us, it’s that companies need to be flexible to truly foster well-being. How can high-growth companies integrate this value into their company culture successfully?

Technology 52

Technology Personalization 52

ChurnZero

APRIL 1, 2022

I fully agree that a toxic culture can foster or trigger imposter syndrome,” says Sharon. Foster psychological safety. Create a culture of inclusion. To foster a climate of inclusion, set communication ground rules: Make no interruptions. Microaggressions compound. Give everyone equal time to speak.

Journey mapping 98

Journey mapping Coaching Morale Feedback 98

Comm100

JUNE 6, 2023

Find out how to help college students with mental health issues in this blog, with 4 actionable strategies you can put in place to help alleviate mental health issues in college students. By openly discussing mental health issues in college students, you can help reduce the stigma surrounding it and foster a more inclusive campus culture.

Education 52

Education Wait times Personalization Surveys 52

Fonolo

DECEMBER 6, 2022

You might aim to learn more about innovative call center tech or take a course on diversity and inclusion. Speaking of call center tech, when was the last time you updated your stack? . #2 Developing this KPI helps you surpass customer service goals and foster a smooth operation. . Agent development KPIs .

Contact Center 142

Contact Center Call Center call center software Abandon rate 142

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114

aircall

JULY 28, 2021

CEO Sundar Pichai explained in a blog post: “Our campuses have been at the heart of our Google community, and the majority of our employees still want to be on campus some of the time. Learn more about fostering team-building opportunities and managing your team. In early May 2021, Google made headlines worldwide.

Real estate 104

Real estate call center software Call Center Wait times 104

Anexa BPO

SEPTEMBER 18, 2020

With everything we know regarding multilingual support, some companies are still dragging their feet where language inclusivity and impeccable communication is concerned. If you have not yet made a point of practicing language inclusivity, it’s never too late to start. Implementing a Spanish Language Call Center. .

Call Center 52

Call Center Business Process Outsourcing Telemarketing outsourcing 52

Etech

OCTOBER 7, 2019

Effective leaders foster collaboration, value diversity, build trust, value people, empower their team and enjoy the journey. He refuses to allow clichés or silos to develop but strives to demonstrate what being inclusive looks like. This blog was earlier published on LinkedIn. They focus on the process, not the destination.

Accountability 80

Accountability Contact Center Personalization Management 80

Win the Customer

DECEMBER 19, 2022

In this blog post, we’ll explore how the restaurant industry has used technology, specifically digital menus and order-ahead apps, to transform the customer dining experience. This inclusivity fosters a more welcoming dining environment and expands a restaurant’s customer base.

Wait times 52

Wait times Technology Feedback Education 52

SmartAction

JUNE 9, 2023

By implementing robust security measures, adhering to privacy regulations, and fostering transparency, businesses can mitigate risks and build user trust in the privacy and security of conversational AI interactions. This fosters continuity within the customer experience, establishing a reliable and efficient support process.

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

Comm100

FEBRUARY 6, 2024

In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience. Additionally, leaderboards display rankings based on student performance or points earned, which is a great way to foster a sense of achievement and healthy competition.

Gamification 40

Gamification Education Feedback Construction 40

aircall

SEPTEMBER 29, 2021

This model can promote flexibility, inclusiveness, and the well-being of all team members. . Creativity and collaboration: You’ll have to develop new strategies for fostering creativity for hybrid employees. The post Productivity in the Era of Hybrid Work Environments appeared first on Aircall Blog.

Metrics 71

Metrics Feedback Management Personalization 71

ChurnZero

DECEMBER 21, 2023

You can find even more of Tim’s answers on the CXology blog here. We can’t tackle building solutions for all needs in addition to fostering relationships that lead to renewal and growth, as well as doing the daily grind of what it takes to be a CS professional or CS leader. A: Try to narrow it down.

Sales 52

Sales Accountability Advertising Marketing 52

Etech

OCTOBER 7, 2019

Effective leaders foster collaboration, value diversity, build trust, value people, empower their team and enjoy the journey. He refuses to allow clichés or silos to develop but strives to demonstrate what being inclusive looks like. This blog was earlier published on LinkedIn. They focus on the process, not the destination.

Accountability 48

Accountability Contact Center Personalization Management 48

Help Scout

DECEMBER 26, 2018

It was such a good speech we talked her into writing it up for our blog audience. Making Content More Inclusive. In this post, Help Scout Blog Editor Emily Triplett Lentz outlines how we audited our content for exclusionary language (like “crazy,” “lame,” “blind” and so on), and what we learned from the process.

Finance 40

Finance Sales Customer centricity Customer Support 40

Nicereply

APRIL 18, 2022

We talk a lot in tech about diversity, equity, inclusion and hear there is a pipeline problem, or not enough candidates from underrepresented groups, and support has a real opportunity to make an impact on that. The post Support Talks: Career Development and Diversity In Support appeared first on Customer Happiness Blog.

Coaching 98

Coaching Personalization Feedback Management 98

inmoment

APRIL 30, 2020

How can companies design and implement an outer loop process that is inclusive, sustainable, and transparent? If brands want to see continuous improvement (and foster an appetite for it) across their organization, they need to get their employees involved as major participants in the outer loop program.

Customer centricity 69

Customer centricity Feedback Employee engagement Customer Experience 69

24-7 InTouch

JANUARY 17, 2023

Brands have access to more and more innovative technology that supports security, privacy and helps foster working cultures that can succeed beyond the traditional office. There’s huge learning to be gained from more diverse collaborations across the business and inclusiveness with client groups which improves creativity and innovation.

Journey mapping 52

Journey mapping Customer Care Coaching Technology 52

JustCall

AUGUST 10, 2022

This blog post acts as a universal toolkit that business owners and managers may use to manage their respective workforces in organizations of all different sizes. This is a notable inclusion in the remote workforce management checklist. Acknowledge the accomplishments achieved by each employee and lastly foster workplace friendships.

Best practices 52

Best practices Management Morale Personalization 52

Anexa BPO

MAY 14, 2020

It has been established that a company will lose out on many business opportunities and thus, income generation, if they do not make a conscious effort to be linguistically inclusive. At Anexa, our telemarketing agents are fluent in both Spanish and English and extensively trained to successfully foster lasting relationships with new clients.

Telemarketing 40

Telemarketing B2C outsourcing Marketing 40

24-7 InTouch

JUNE 30, 2023

At IntouchCX, we believe in fostering a culture of diversity, equity, and inclusion every day. In this blog, we’ll explore how brands can create an environment where LGBTQIA+ employees feel respected, valued, and equal.

Education 52

Education Healthcare Accountability 52

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. Beyond her professional endeavors, her dedication lies in creating a meaningful impact on people’s lives by fostering empathy and promoting inclusivity. Philips is a health technology company focused on improving people’s lives through meaningful innovation.

Healthcare 85

Healthcare Government Engineering APIs 85

Totango

MAY 15, 2024

Our takeaway: For businesses looking to thrive, it’s essential to refine CS success motions and KPIs, ensuring they are aligned with the broader company objectives and are a force in fostering stronger interdepartmental connections to achieve these goals.

Sales 104

Sales Enterprise B2B Marketing 104

Cisco - Contact Center

DECEMBER 8, 2020

The WebexOne series highlights a wave of Webex innovation to drive experiences that are 10x better than in-person interactions, help organizations collaborate seamlessly, and transform their employees and customer experiences to power an inclusive future for all. Link to all Javed’s monthly update blogs. Learn More.

Contact Center 144

Contact Center Wireless Personalization Technology 144

Russel Lolacher

MAY 7, 2023

A few reasons why she is awesome  —  she is a keynote speaker and the name on the sign for Minette Norman Consulting LLC, helping leaders create more diverse, equitable and inclusive. Before that she was the VP of Engineering Practice at Autodesk, helping their culture be more inclusive. Hello, Minette. Minette Norman Hello, Russel.

Feedback 102

Feedback Engineering Personalization Consulting 102

Hodusoft

FEBRUARY 8, 2024

This blog post explores how a sophisticated communication system such as HoduCC contact center software can coordinate and unify communication across multiple devices and channels and ensure the success of MSPs. Unified Communication fosters collaboration by providing real-time communication channels and collaborative tools.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52

SmartKarrot

MAY 19, 2023

This not only helps bridge language gaps but also fosters a more inclusive work environment. ChatGPT can assist in overcoming these communication barriers by offering real-time language translation, enabling team members who speak different languages to communicate seamlessly.

Chatbots 10

Chatbots Engineering B2B Feedback 10

SmartKarrot

MAY 19, 2023

This not only helps bridge language gaps but also fosters a more inclusive work environment. ChatGPT can assist in overcoming these communication barriers by offering real-time language translation, enabling team members who speak different languages to communicate seamlessly.

Chatbots 10

Chatbots Engineering B2B Feedback 10