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Guest Blog: The Do’s and Dont’s of Using Chatbots for Customer Service

ShepHyken

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken.

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Guest Blog: Customer Support Chatbots ? Striking The Right Balance

ShepHyken

This week we feature an article by Ayush Chaudhary who writes about the social media customer support experience. Social customer service allows you to take the interactions with your customers to an even higher level. – Shep Hyken. Think of it as a telephonic IVRS analog for customer support.

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Top 9 Chatbot Features to Make Your Customer Support a Success

HelpCrunch

From beauty salons to software companies, numerous businesses rely now on chatbots. These virtual assistants bring solutions for customer service and boost the level of engagement.

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How Customer Service Chatbots Can Improve The Customer Experience

kommunicate

Last Updated on January 5, 2023 A customer service chatbot has become a requisite for achieving great customer satisfaction. 60% of millennials prefer chatbots to have their queries addressed! The post How Customer Service Chatbots Can Improve The Customer Experience appeared first on Kommunicate Blog.

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Guest Blog: How Will Artificial Intelligence Impact CX and Customer Service?

ShepHyken

For example, algorithms are able to digest complex customer data and provide relevant content to individuals at the right time. AI-driven chatbots are being deployed more and more within customer support functions, but web personalization extends beyond just automated bots. appeared first on Shep Hyken.

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LLMs: The Future of Customer Service Chatbots

kommunicate

Last Updated on January 5, 2024 Table of Content If you ask any business owner about the area that they would most like to automate, in a majority of cases, it would be customer support. Chatbots, virtual assistants, and today, LLMs, all are competing against the headset-wearing bunch. And with LLMs, it looks like the [.]

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13 ways chatbots are improving customer service

kommunicate

One of the hallmarks of great customer experience (CX) is excellent customer service. The post 13 ways chatbots are improving customer service appeared first on Kommunicate Blog. Imagine buying a car, and then having to run from pillar to post to fix a minor issue such as a sticky steering wheel.