customer-happiness what-is-a-deal-desk Blog Related Topics 
ShepHyken
JULY 5, 2019
This week we feature an article by Alexandra Mederrick who writes about why effectively communicating online with your customers is a key to success for any business. One that unlocks the opportunity to form a relationship and build customer loyalty. . One that unlocks the opportunity to form a relationship and build customer loyalty.
ShepHyken
OCTOBER 25, 2019
This is multiplied in a contact center as often the customer experience is the main focus. You need to deliver memorable and high-quality interactions throughout the entirety of the customer journey. So what should we look for in a new hire? What do we do with them? You need to make sure that two major factors are strong.
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Beyond Philosophy
JULY 30, 2015
Most Customer Experiences are accidents—and unfortunately, they are not always happy ones. Unless a company designs a deliberate experience that puts the Customer first and considers the Customer’s perspective, the message you send to the subconscious is rarely what you intend. What do I mean by this?
ProProfs Blog
JANUARY 9, 2020
An average company loses 10 to 30 percent customers annually and gaining new customers is around 10 times costlier than keeping the existing ones happy – Philip Kotler. These words from the father of modern marketing, themselves indicate how crucial the customers are for any business. What is Customer Churn?
aircall
OCTOBER 8, 2018
What types of customers do you want to attract in the long term? Attracting ideal customers isn’t a task for a single department. Engineering, Sales, Customer Success, Product, and Marketing all need to think about what types of customers they want to engage. Disarray in the Absence of Deal Desk.
ProProfs Blog
MARCH 23, 2020
Every company has a customer support process in place, but what about its employees, clients, and stakeholders? Wondering what I’m talking about? Well, yeah – a service desk. Let’s see what a service desk is and how it equips companies to offer delightful support to each individual person involved with a company.
Nicereply
JULY 8, 2021
The holidays usually involve ferocious competition to win new customers and for almost all retailers you’ll see increased sales revenue, but also more customer support tickets than you would normally get throughout the year. Now is the time to start training your support reps on how to best help stressed-out customers.
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