aircall

NOVEMBER 21, 2022

To succeed in the face of these skyrocketing targets—not to mention while resources remain relatively stagnant—customer-facing teams need to streamline low-value administrative tasks and focus on higher-value prospect and customer interactions. Spoiler alert: our customers experienced a 373% ROI. But first, why should you care?

CRM 62

CRM Wait times Consulting Consulting 62

aircall

MARCH 7, 2022

There are plenty of articles about the relevance of customer satisfaction to sales teams. Customer satisfaction is an important metric and can go a long way to show how your team and product are performing. . But if you really want to take a closer look at your customer experience, CSAT scores might not be enough.

Customer Experience 71

Customer Experience CRM Metrics Sales 71

Nicereply

SEPTEMBER 28, 2021

For many people, customer service is a key factor when deciding whether or not to do business with a company. In fact, Microsoft Dynamics 365 found that 90% of people consider customer service important in their choice of brands. What to look for when choosing a customer service tool. The amount of alternatives is huge.

Customer Service 98

Customer Service call center software Surveys Analytics 98

aircall

DECEMBER 8, 2021

As the end of the year quickly draws to a close, how can you take full advantage of all Aircall’s cloud-based phone system has to offer? Guaranteed to help your sales and support teams reach their goals, these features will boost your reps’ productivity this holiday season—all while helping them provide best-in-class customer service.

Sales 62

Sales Analytics Wait times Call Center 62

aircall

AUGUST 9, 2022

The changing work landscape makes virtual phone systems the best solution for businesses reliant on sales agents, customer service agents, call centers, and more. . Read our comprehensive guide to discover what a virtual phone system is, how it works, business benefits, and more. . How does a virtual phone system work?

voip 62

voip Interactive Voice Response CRM Analytics 62

aircall

APRIL 22, 2021

But when a customer’s email address is recorded in one program and their phone number in another, it’s not an efficient way to serve customers. To bring more value to B2B customers, HubSpot has designed a new data sync tool , Operations Hub , for the HubSpot CRM platform that syncs Aircall contacts bidirectionally. .

Call Center 62

Call Center Sales Morale B2B 62

JustCall

APRIL 20, 2023

Businesses nowadays generally prefer to keep their customers engaged and happy, as a positive customer experience is what helps them grow and scale. Integrations The software you choose should integrate with other software that you use in your business, such as: CRMs Project management software Marketing automation tools, etc.

voip 52

voip CRM call center software Interactive Voice Response 52

aircall

DECEMBER 7, 2017

Spotahome’s customer experience team needs to be responsive around the clock to consistently reach that result. And by integrating Aircall with Zendesk , they’re making life a lot easier for everyone involved. Then, after transactions are completed, the Happiness Team collects and analyzes customer feedback.

Customer Service 90

Customer Service Multichannel Education Call Center 90

aircall

AUGUST 14, 2022

It’s a surefire sign that you’re doing things right, providing a high standard of customer service quality , and delivering a product people want. . But one way to ensure you can scale without compromising on quality is to scale your customer support team too. The Importance of Scaling Customer Support. Define Your Quality.

Customer Support 117

Customer Support Benchmark CRM Chatbots 117

aircall

MAY 11, 2018

Aircall is a versatile phone system adored by small-but-growing sales and support teams. Aircall is the ideal Aircall customer. Not only do we engineer, optimize, sell, and troubleshoot the product, we also use it on a daily basis for our support and sales operations. Patrick — Customer Support.

Technical Support 88

Technical Support Analytics APIs Engineering 88

aircall

MARCH 28, 2022

A business’s NPS is a single number that offers a way for organizations to measure customer experience and predict growth. So how does it work? Customers are asked a single question: to rate, using a 0–100 or 0–10 scale, “How likely is it that you would recommend [brand] to a friend or colleague?”

Customer Care 62

Customer Care Surveys Metrics CRM 62

aircall

SEPTEMBER 22, 2021

You’ve done everything you can to make your customers happy. Your customer service team has been answering calls day in and day out, helping each customer in the best way they know how. But are your customer service strategies working? One key way to find out is to listen to customer feedback.

Feedback 62

Feedback Journey mapping Brand ambassadors call center software 62

aircall

SEPTEMBER 15, 2021

To help us source the best sales books on the market, we spoke to Sean Hayes , Aircall’s Director of Business Development for EMEA, for his go-tos. The Aircall Team’s Top 10 Sales Books. The Happiness Advantage, Shawn Achor. How can you add value as part of a sales process? and buyers (Blocker, Guide, etc.)

Sales 62

Sales SaaS Best practices Metrics 62

aircall

JANUARY 24, 2022

Without customers who make purchases, refer friends, and keep coming back for more, it’s very hard to grow a business. Making your customers feel important is a vital component of this cycle. But warning: This doesn’t mean you can take customers for granted just because you have something they crave. But, it only begins there.

Call Center 126

Call Center Best practices call center software CRM 126

aircall

OCTOBER 22, 2021

As sales and vacation time usage spike during the holiday season, so do customer service inquiries. If your business isn’t prepared to meet holiday support needs, your customer experience will suffer, which can affect not only your Q4 sales but also your brand reputation. What does this all mean for customer support teams?

call center software 62

call center software Call Center call center solutions Interactive Voice Response 62

aircall

OCTOBER 8, 2018

Which use cases match your product best? What types of customers do you want to attract in the long term? Attracting ideal customers isn’t a task for a single department. Engineering, Sales, Customer Success, Product, and Marketing all need to think about what types of customers they want to engage.

Sales 115

Sales Accountability Engineering Marketing 115

aircall

MAY 15, 2017

The purpose of Hunting is to go out in the world, identify potential customers and close deals – this is the main mission and purpose of the Sales team. They contribute to the company’s bottom line by consistently adding new customers. By delivering more value to customers, they in return, bring more value to the company.

Sales 88

Sales Accountability Engineering APIs 88

aircall

MARCH 10, 2021

The right people, training, and call center training materials ensure that your call center agents are working hard to enhance the customer experience, even when tasks are piling up. The problem is figuring out exactly which call center training materials you should use to achieve this. A training program. Cloud-Based Phone System.

Call Center 62

Call Center Scripts call center software Best practices 62

aircall

JANUARY 22, 2021

Great problem-solving skills and a little empathy in customer service go a long way toward turning frustrated customers into loyal customers and brand advocates. Customer support representatives expect to get a large number of calls from upset customers. The Role of Empathy in Customer Service.

Customer Support 62

Customer Support Call Center Wait times Best practices 62

aircall

SEPTEMBER 8, 2022

It’s no surprise that every business needs customers. But to generate more leads, it clearly pays to prioritize the customer experience. As a result, customers are more likely to stay and recommend you. . But how can you tell if you’re making progress? You can use these KPIs to record internal processes and productivity.

Sales 48

Sales Customer Service Wait times Metrics 48

aircall

JANUARY 6, 2018

Grasshopper will exit the UK market this April, leaving many customers searching for a replacement phone provider. And while we understand nobody wakes up in the morning excited to find new phone software, we can assure you a switch to Aircall’s cloud-based system would be painless and productive. Stress-Free.

Multichannel 48

Multichannel APIs Analytics Call Center 48

aircall

JANUARY 26, 2018

These are the knowable things: it’s 2018, every customer wants to be treated like the monarch of small European nation, and your support staff are working tirelessly to make everyone happy. Which means those noble customers are coming at you from the left, right, chat, email, social media, and (of course) telephone.

CRM 91

CRM Multichannel Sales Call Center 91

aircall

JANUARY 26, 2018

These are the knowable things: it’s 2018, every customer wants to be treated like the monarch of small European nation, and your support staff are working tirelessly to make everyone happy. Which means those noble customers are coming at you from the left, right, chat, email, social media, and (of course) telephone.

CRM 90

CRM Multichannel Sales Analytics 90

aircall

JANUARY 29, 2021

In a nutshell, call center training is the time that your company spends teaching call center representatives how to use communication techniques, digital tools, and workflows to ensure a good customer experience with every call. How to make recommendations. Using multiple communication channels. Product knowledge.

Best practices 62

Best practices Call Center call center software Morale 62

aircall

AUGUST 1, 2018

As you lie on the beach and try to finish that frozen margarita before it becomes too watery, why not absorb some information that’ll help you get back to this happy place sooner? That’s how knowledge builds up, like compound interest.” – Warren Buffett when asked how to become smarter.

Sales 82

Sales Entertainment B2B SaaS 82

aircall

MAY 11, 2022

For people who regularly use Aircall, you might have noticed we recently released a brand-new version of our dashboard. Keep reading to learn more about our team’s specific mission and how we approached rewriting our dashboard from scratch. . At first, it was fine because Aircall was mostly working with small businesses.

APIs 48

APIs Engineering Technology 48

aircall

JULY 14, 2021

When your employees are happy, it’s easy to think you’re doing a good job. Learn more below about how to keep employees motivated and engaged with their work—from value-added training to upgrading your snack selection—so you can benefit from a happy, productive team. How to Measure Employee Engagement.

Employee engagement 98

Employee engagement Surveys Interactive Voice Response Morale 98

aircall

MAY 9, 2017

Aircall is excited to announce our partnership with WeWork on the launch of their new WeWork Service Store , a brand-new integrated hub for business services that gives members the freedom to do what they love without the hassles of traditional business management. ” Do you want to learn more about Aircall and test our product?

call center software 48

call center software Call Center SaaS Technology 48

aircall

MARCH 29, 2017

We all face increasingly exacting demands in terms of customer support experience. This means that when the customer is transferred, their new interlocutor will have all the context and information necessary to treat their call to the best of their ability. How does the warm transfer feature work? Try Aircall For Free.

Interactive Voice Response 48

Interactive Voice Response Call Center Personalization Customer Support 48

Nicereply

APRIL 2, 2020

These days, teams even more use email, chat, and video apps to have meetings and exchange information from anywhere in the world. While coronavirus rages on, many of us were required to shift our work from offices to our homes. Businesses are losing customers, and workers are losing jobs.

Education 80

Education Call Center Accountability Customer Support 80

Nicereply

NOVEMBER 10, 2020

As a consumer, you’re frequently asked how satisfied you are. For example, if you buy a t-shirt online they may ask after you check out how that experience was. Then a few days after your shirt is delivered, you might get another survey asking how you like the product. You need customers to have a successful business.

Agent burnout 98

Agent burnout Finance Advertising Personalization 98

aircall

SEPTEMBER 6, 2021

How many calls does your customer service team receive in a day? Offering customer service via your voice communication strategy can already eat up a lot of your team’s time. On top of that, customer expectations of customer service have increased. A thousand? Preferred Communication Methods.

Interactive Voice Response 93

Interactive Voice Response Wait times outsourcing Call Center 93

aircall

MAY 26, 2021

With no signs of a slowdown since, this shows how swiftly shopping trends can change direction. Despite the changes in the shopping experience, what hasn’t changed is the importance of the customer. Here’s a list of reasons data on digital shopping trends is important: Informs marketers on what customers want and where to reach them.

Customer Experience 62

Customer Experience Real estate Sales Surveys 62

aircall

SEPTEMBER 29, 2021

How to maximize productivity. That’s because one thing that the COVID-19 pandemic revealed is how different employees work. While it might seem like a perfect solution, there are some pros and cons you need to consider when using this model in your company. . How to Measure Productivity in Hybrid Work Environments.

Metrics 71

Metrics Feedback Management Personalization 71

aircall

MAY 28, 2021

As a result, SMS (short message service) text messages have become a common way to communicate using mobile devices. Overall, text messages are an efficient way for businesses to interact with customers. Why Use Text Messaging Best Practices. The point of texting for business is to keep customers informed and engaged.

Best practices 62

Best practices Sales Wireless Marketing 62

aircall

JUNE 18, 2021

Today’s customers don’t buy products in a vacuum. They also think about how that company reflects their own values. To address this sentiment, you need to increase customer engagement and build meaningful relationships with consumers. In this article, we look at how to define, measure, and increase customer engagement.

Interactive Voice Response 71

Interactive Voice Response Feedback Metrics Marketing 71

aircall

MARCH 29, 2021

To be successful in business, you should always strive to enhance the customer journey. Call recordings play a beneficial role in supporting your sales and support teams and their efforts to improve the customer experience. . How can you leverage call recordings to improve the customer experience ?

Customer Experience 62

Customer Experience Sales Call Center Call Logging 62